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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to handle high call volumes effectively. Proficient in navigating computer systems and managing inbound calls in a distraction-free environment.
Highest-signal resume keywords
Call Center ExperienceCustomer Service ExperienceHigh Call Volume ManagementBasic Typing SkillsExcellent Navigational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call Center ExperienceCustomer Service ExperienceBasic Typing SkillsExcellent Navigational Skills
Tools & Technologies
High Speed Internet AccessCable InternetDSL InternetFiber Internet
Industry Keywords
Inbound CallsCustomer CareMember SupportClient InteractionFacility Communication
About the role
Key responsibilities & impact- Handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress
- Primarily handling inbound calls from Members, Clients and Facilities
- Expect to handle 60 - 80 calls a day and higher volumes on Mondays
Requirements
What you’ll need- Must currently reside in Nevada
- 1 year of Call Center experience
- 6 months Customer Service experience
- Basic typing/computer experience with excellent navigational skills
- High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps)
- Use of wireless and WiFi “air cards” is prohibited
- A quiet space within the home free of distractions including caretaking of any kind
Benefits
Comp & perks- Health, Dental and Vision Insurance
- Life and Disability Insurance
- 401(k) Retirement Plan with Company Match
- FSA and HSA Savings Plans
- Wellness Program with Incentives
- Voluntary & Ancillary Plans
- Additional Perks
- Pay on Demand
- Paid Time Off and Holiday Pay
- Birthday Holiday
- Maternity/Paternity Leave
- Continuing Education Reimbursement Program
- MTM Perks Discount Program
- Career Development Programs
