MTM, Inc.

Manager

• Lead EDI team and contribute to the development of EDI transactions, SQL extract and load processes, and automation of data transfers
• Manage the EDI system & integration testing
• Analyze response files for unaccepted records and perform root cause analysis in order to resubmit
• Oversee the creation EDI maps for processing of Proprietary and ANSI X12 files
• Identify and implement process improvements to streamline data exchanges
• Regularly meet with Clients to identify, document and implement contractual EDI transactions and reports
• Ensure timely and accurate submissions of data exchanges
• Prioritize daily projects and tasks and strategically assign throughout the EDI team
• Collaborate closely with development teams, account managers, claims and finance teams to ensure contractual requirements are met and exceeded
• Manage work plans, timelines and budgets
• Remain current on the ever-changing EDI environment to ensure accuracy when dealing with customers
• Build a strong team that delivers excellent EDI solutions
• Development of timely and innovative solutions, with optimal use of technology and human resources
• Create database reports based on business and Client requests
• Assist with training material for internal and external stakeholders
• Actively listen and probe customers, in a professional, timely manner, to obtain further details and the reason for the issue reported
• Research and articulately communicate EDI information
• Develop, grow and retain top talent
• Ensure the project adheres to stakeholder needs
• Participate in finalist presentations, demos, conference calls, and conduct web demos of EDI capability, as needed

Manager, EDI

• Responsible for maintenance, service, diagnosing and minor repair of MTM Transit service vehicles
• Plans and schedules workloads based on preventative maintenance tasks, utilizing budget and personnel as defined by General Manager
• Develop vehicle tracking and fleet maintenance portfolio to ensure cost effective means of maintaining fleet
• Ensure vehicle documentation (i.e., registration, insurance, etc.) is current and kept in vehicle as required
• Track and report weekly all maintenance issues and potential risks to General Manager
• Review driver history to ensure safe driving practices and identify any potential safety issues to General Manager
• Train drivers and maintenance staff on correct pre-trip and post-trip inspections procedures to include completing DVIRs
• Review DVIR (Driver Vehicle Inspection Reports) for accurateness and address any issues annotated
• Establish a network of local repair vendors to utilize for services to ensure the most cost effective means of repair and servicing
• Ensure OSHA, DOT, and FTA compliance
• Ensure shop or facility is clean and kept in a professional working manner
• Report any spills, falls, incidents to Manager as required

Maintenance Manager

AI Engineer

• Design and implement secure, scalable cloud architectures (Azure, AWS, GCP)
• Develop and deploy AI/ML models for enterprise applications
• Optimize cloud resources for cost efficiency and performance
• Ensure compliance with security and regulatory standards
• Collaborate with cross-functional teams to integrate AI solutions into business workflows
• Serve as a technical leader to the engineering teams
• Provide strategic leadership in defining cloud and AI technology roadmaps
• Mentor and guide engineering teams to foster professional growth and technical excellence
• Collaborate with senior stakeholders to align technology initiatives with business objectives
• Influence cross-functional teams to adopt best practices and innovative solutions
• Drive organizational change by promoting a culture of continuous improvement and innovation

Principal Cloud & AI Engineer

QA Engineer

• Provide daily guidance and support to direct reports
• Set and execute the technology QA strategy, ensuring it aligns with company goals
• Advise leadership and provide insights on technology software trends, risks, and opportunities
• Deliver a unified quality strategy that ensures reliable, secure, high‑performing software by optimizing QA testing processes, embedding DevSecOps practices, expanding automated testing coverage, and continuously improving system performance across the enterprise.
• Promote continuous improvement and collaboration, represent QA (Tech) in leadership forums, and ensure technology quality initiatives support business objectives
• Oversee all testing processes, manage vendor relationships, and negotiate technology QA service contracts
• Drive automation and standards by implementing AI-driven test automation, leading technology quality initiatives, and embedding QA throughout the software lifecycle
• Ensure compliance through DevSecOps practices, working with partners and regulators to maintain industry standards
• Oversee performance labs to validate scalability and reliability, coordinate audit responses, and drive continuous improvement
• Monitor KPIs and budgets, track system performance, and identify cost-saving opportunities
• Collaborate with engineering and cross‑functional stakeholders to optimize system performance through data‑driven tuning, load and stress testing, and continuous monitoring, while sharing quality and performance best practices at industry events
• Develop and enforce technology QA policies and standards, driving CI/CD adoption with automated testing
• Other duties as assigned

Director, QA

Systems Engineer

• Identify, document and educate MTM partners on client EDI requirements
• Identify, analyze and document business objectives and requirements by performing analysis and developing the necessary documentation to define, justify, launch and execute projects
• Monitor, analyze, and ensure EDI compliance in the following subject areas: Member Eligibility, Encounter and Claims Data, Payment Remittance, Capitation, and Provider Data
• Manage and coordinate EDI deliverables to both internal and external stakeholders including but not limited to: EDI data files, accompanying reports, and required attestations
• Validate EDI solutions meet both internal and external client needs
• Lead requirement gathering sessions, stakeholder interviews, group sessions, and user observations
• Act as a liaison between the business customer and the technology providers, both internally and externally
• Communicate relative feedback, level of effort, and return on investment to business users for project prioritization
• Responsible for making improvements of processes or workflows to enhance performance
• Partner with associated departments to ensure uniformity in data
• Remain informed on ever changing information to ensure accuracy within business processes
• Partner with EDI developers to ensure solutions meet requirements

EDI Systems Analyst I

Account Manager

• Delivering a high level of service to our vendors
• Building and sustaining strong working relationships with cross-functional departments
• Acting as the single point of contact for vendor escalations
• Coordinating and conducting provider performance evaluations
• Managing and maintaining credentialing compliance in accordance with MTM client contracts
• Providing ongoing support to transportation providers regarding claims, payments, eligibility, utilization management

Vendor Account Manager

Auditor

• Audit complex accounting and financial data to ensure accuracy and compliance with accounting principles
• Support our ICFR compliance program including risk assessment, process and controls documentation, and testing of controls
• Plan and perform operational audits by developing strong understanding of the related processes and business risks
• Collaborate with management to identify and remediate deficiencies, including providing recommendations to ensure ongoing internal control best practices
• Evaluate the impact from process and system changes and develops effective internal control recommendations
• Prepare audit reports detailing results and presents the findings to department heads and executive leadership
• Researching complex auditing, accounting, and internal control matters and presents effective solutions
• Develop relationships and maintains open communication with management and other external partners
• Assist with external audits by providing support for sample documentation and compilation
• Perform other special projects or analysis as assigned

Senior Internal Auditor

Account Executive

• Understand each health plan’s key initiatives, market impact, and partnership opportunities for NEMT and other MTM services
• Manage the day to day Client relationships through comprehensive knowledge of Client protocols, both Client and MTM objectives, and operations
• Daily interaction with Clients, providing preventative consultation, analysis and issue resolution, responding in a timely, professional manner
• Responsible for timely and accurate management and execution of annual protocol review and submission of all protocol change requests
• Understand and monitor future goals and expansion of health plans
• Track, trend and analyze utilization data to provide Clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and/or consultative services
• Work with the Accounting department to ensure accurate billing and timely AR collection
• Review and analyze member revenue and monthly summary report for trends and errors
• Promote net profitability of all assigned accounts; working with internal analytics team as well as appropriate Client contacts to accomplish this
• Recognize opportunities to educate Client contacts and related member populations regarding benefits and/or MTM processes, when necessary
• Provide regular quality reports and consultative discussions
• Work with Business Development team to expand business opportunities with existing Clients (market and industry level)
• Maintain a good understanding of the managed care and non-emergency transportation industry rules, regulations and climate
• Prepare for, coordinate and conduct quarterly in-service with each Client
• Ensure the right audience is at the table for quarterly or monthly meetings to discuss organizational objectives and look for opportunities to offer value enhancing products, services and/or strategic solutions
• Participate in ongoing training offered through MTM, CMS or health plan associations to strengthen knowledge base
• Understand MTM’s business plan objectives and the impact of this role in growing our business
• Learn and understand all aspects of the plan, benefit parameters, contract, and growth opportunities
• Disseminate educational material to clients as needed
• Inform clients of new items relating to the NEMT industry and/or MTM services
• Present annual plan reviews and work in consultative manner with clients

Medicare Account Executive

Recruitment

• Find and contract with third party transportation vendors throughout the country
• Utilize data to determine areas of need that will have the biggest impact to MTM
• Source vendor leads through multiple channels such as internet searches, social media, industry databases etc.
• Place outbound cold and warm lead calls to potential vendors
• Place, manage and maintain ads for vendor leads
• Track status of open leads through the process to onboarding
• Set expectations with potential vendors on contract requirements
• Negotiate pricing and fleet dedication with vendors
• Work with vendors to provide needed onboarding documentation
• Maintain vendor recruitment leads in tracking system
• Assist others within the organization with Transportation Provider best practices
• Report regularly on recruitment activity and progress towards recruitment goals

Strategic Vendor Recruitment Specialist

• Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints, and education
• Utilize data to develop and deliver performance improvement plans (PIP)
• Coordinate and conduct monthly provider performance evaluations
• Conduct off boarding for providers not meeting standard expectations
• Serve as the first point of contact for all vendor service requests and escalations
• Own the day-to-day vendor interaction and satisfaction
• Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines
• Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements
• Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues
• Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members
• Utilize Salesforce as the single source of truth for managing vendor interactions and credentialing compliance
• Recognize opportunities to educate TP’s contacts on MTM processes when necessary
• Build and sustain a strong working partnership with assigned transportation providers
• Assist with/participate/facilitate regular provider town hall meetings
• Handle inbound service requests and ensure that they are properly assigned or addressed
• Liaise with other internal departments as required to resolve vendor’s issues and questions
• Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance
• Meet or exceed assigned KPI’s and business objectives
• Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM
• Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems

Medicare Network Manager

Analyst

• Oversee overarching trends within the IVA and all AI functionality, utilizing data to improve overall performance for call containment
• Define, optimize, and govern enterprise-wide IVA processes
• Analyze key performance indicators (KPIs) across all plans for self-service to assess operational efficiency of the IVA and financial health of the overall business
• Develop and maintain dashboards, reports, and models to track performance trends and forecast outcomes
• Collaborate with cross-functional teams to identify performance gaps and recommend actionable solutions
• Support strategic planning and budgeting processes with data-driven insights
• Conduct root cause analysis on performance issues
• Monitor call trends and member/client satisfaction to inform benchmarking and strategic initiatives
• Assist in the design and implementation of performance management frameworks within the IVA and AI functions
• Provides data-driven answers or solutions to business questions through assigned projects of moderate to high complexity
• Utilizes strong consultative and collaborative approach in working with internal business partners to anticipate and address needs; effectively translates business questions or needs into solution and associated requirements
• Identifies opportunities for improvement of processes and leads process improvement efforts
• Analyze and derive findings, identify impacts, and formulate ideas, options, and recommended actions

Digital Analyst

Program Manager

• Provide leadership and management of direct and non-direct reports
• Ensure business outcomes and contract goals are defined and met
• Gain knowledge of and understand all aspects of the Client and the contract
• Maintain, understand and effectively communicate Client expectations
• Educate the Client on MTM procedures
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
• Track and maintain department budget in order to meet established financial goal
• Conduct quarterly Town Hall meetings with all levels of staff
• Monitor Client Satisfaction beyond statistical data
• Be available as Client’s key contact for any issues relating to the program
• Maintain a strong working relationship with key Client personnel
• Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
• Regularly hold and document satisfaction meetings with the Client
• Identify and manage stakeholders’ expectations during all phases of the contract
• Ensure regular interaction with internal departments
• Continuously plan for growth and issue resolution
• Keep abreast of changes to NET program rules, regulations, and policies
• Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
• Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
• Provide development and career guidance to local staff
• Work across all departments to ensure the cost of transportation service delivery is within the budget
• Conduct and process disciplinary actions and terminations as needed

Program Director

Accounts Payable

• Responsible for the full cycle Accounts Payable function including but not limited to invoice intake, approvals, and payments, as well as the administrative functions such as month-end sub-ledger close, accruals, supplier maintenance, corporate SUA card transactions and overall governance
• Develop deep expertise in the Workday accounting system
• Help ensure and train all staff on optimizing processes and Workday operations
• Collaborate with the financial systems team to improve system processes and support implementation and maintenance of system and team tools
• Responsible for relevant balance sheet reconciliations, audit support schedules and interim and year-end control testing for both internal and external auditors
• Ensure proper coordination and documentation of vendor information, including but not limited to maintenance of a complete and accurate vendor database including vendor name, address, W-9, direct deposit, and other necessary information
• Develop and ensure appropriate control environment, including segregation of duties
• Responsible for the timely filing of all 1099 & Escheatment information
• Liaison between IT and accounts payable to address technical issues with the Operations system that impact AP processes
• Maintain dashboards to ensure workflow invoices are being moved through the various applications timely
• Ensure quality customer service is provided to suppliers and company employees
• Identify additional training opportunities to assist staff in reaching maximum potential
• Contribute to team effort by completing other projects and tasks as assigned
• Partner with various departments across the organization to provide financial support
• Partnering cross-functionally to develop new automated solutions to pay vendors more frequently and to increase transparency with transportation provider and member payments

Senior Manager, Accounts Payable

• Provide daily guidance to all direct reports
• Responsible for all mechanical and electrical service, and repair of MTM Transit vehicles
• Areas of repair to include but not limited to: automotive vehicle, light duty truck, powertrains, undercarriage/ chassis, electronic and electrical equipment, air conditioning and heating systems, vehicle accessories, and equipment drivability and diagnosis
• Responsible for reviewing the workload of each Technician and assigning as appropriate
• Monitor employee and fleet performance metrics in accordance with the contractual requirements
• Prioritize and manage the available fleet to meet customer demands
• Responsible for the oversight of the parts inventory
• Coordinate repairs with outside vendors
• Assist the Facility Manager with the maintenance of the facilities
• Maintain a safe and effective working environment
• Identify cost saving opportunities in the fleet operations
• Assist in maintaining the shop and facility to include servicing vehicle lifts, pumps and similar equipment as needed
• Perform additional duties as assigned or required