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MTM, Inc.

Customer Care Representative

MTM, Inc.

Customer Care Representative for MTM Health handling inbound calls and providing assistance. Supporting community barriers with a focus on personal service and care.

Posted 7/21/2026full-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and call center experience, effectively managing high call volumes while maintaining excellent communication and navigational skills. Proficient in utilizing technology to support efficient call handling in a distraction-free environment.

Highest-signal resume keywords
Call Center ExperienceCustomer Service ExperienceHigh Call Volume ManagementBasic Typing SkillsExcellent Navigational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Call Center ExperienceCustomer Service ExperienceBasic Typing SkillsExcellent Navigational Skills
Tools & Technologies
High Speed Internet AccessCable InternetDSL InternetFiber Internet
Industry Keywords
Inbound CallsMember SupportClient InteractionFacility Communication

About the role

Key responsibilities & impact
  • Handle inbound calls from Members, Clients and Facilities
  • Expect to handle 60 - 80 calls a day and higher volumes on Mondays

Requirements

What you’ll need
  • Must currently reside in Washington DC
  • 1 year of Call Center experience
  • 6 months Customer Service experience
  • Basic typing/computer experience with excellent navigational skills
  • High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps)
  • A quiet space within the home free of distractions including caretaking of any kind

Benefits

Comp & perks
  • Health, Dental and Vision Insurance
  • Life and Disability Insurance
  • 401(k) Retirement Plan with Company Match
  • FSA and HSA Savings Plans
  • Wellness Program with Incentives
  • Voluntary & Ancillary Plans
  • Pay on Demand
  • Paid Time Off and Holiday Pay
  • Birthday Holiday
  • Maternity/Paternity Leave
  • Continuing Education Reimbursement Program
  • MTM Perks Discount Program
  • Career Development Programs