Vendor Account Manager

MTM, Inc.

Vendor Account Manager responsible for high level service delivery to transportation providers at MTM. Engage and manage daily vendor interactions, resolving issues and ensuring compliance.

Posted 6/3/2026full-timeFlorida • 🇺🇸 United StatesJuniorMid-Level💰 $47,920 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education
Utilize data to develop and deliver performance improvement plans (PIP)
Coordinate and conduct monthly provider performance evaluations
Conduct off boarding for providers not meeting standard expectations
Serve as the first point of contact for all vendor service requests and escalations
Own the day to day vendor interaction and satisfaction
Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines
Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements
Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues
Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members
Utilize Salesforce as the single source of truth for managing vendor interactions and credentialing compliance
Recognize opportunities to educate TP’s contacts on MTM processes when necessary
Build and sustain a strong working partnership with assigned transportation providers
Assist with/participate/facilitate regular provider town hall meetings
Handle inbound service requests and ensure that they are properly assigned or addressed
Liaise with other internal departments as required to resolve vendor’s issues and questions
Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance
Meet or exceed assigned KPI’s and business objectives
Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM
Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems

Requirements

What you’ll need

High School diploma or GED
College Degree or equivalent work experience
Minimum 2 years’ experience as an Account Manager or relevant related experience
1-2 years’ operational experience
Must possess a valid driver’s license
Knowledge of transportation logistics
Moderate skills in Microsoft Office

Benefits

Comp & perks

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance improvement plansvendor managementcompliance auditsdata analysisoperational supportclaims managementutilization managementcredentialing compliancetransportation logisticsKPI management

Soft Skills

leadershipcommunicationproblem-solvinginterpersonal skillscollaborationcustomer serviceproactive approachorganizational skillsconsultationrelationship building

Certifications

High School diplomaGEDvalid driver’s license