Service Support Representative

Aristocrat

Service Support Representative at Aristocrat working in a dynamic environment handling Games, Systems, and Hardware inquiries. Answering calls and emails while supporting gaming technology and customer requests.

Posted 7/17/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced problem-solving abilities in customer support for Games, Systems, and Hardware, while effectively managing case details and utilizing tools like Remedy System and Salesforce. Proficient in business math and MS Office, with strong communication skills and the ability to deliver training.

Highest-signal resume keywords

Advanced Business MathTyping (40 WPM)MS Office ProficiencyExcellent Phone CommunicationAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryProblem LoggingIssue TrackingApplication SupportCustomer Issue VerificationInternet NavigationTraining Delivery

Soft Skills

Organizational SkillsDiligenceAbility to Work Under Pressure

Tools & Technologies

Remedy SystemSalesforce

Industry Keywords

Service SupportCustomer SupportSLA Deadlines

About the role

Key responsibilities & impact

Answer incoming calls and emails related to Games, Systems, and Hardware issues
Gather case details and enter data into Remedy System/Salesforce
Provide front-end/first-level application support
Use accurate problem logging and issue tracking procedures
Verify outstanding customer issues until completion
Maintain the security and integrity of Service Support Computers
Identify areas for application software training

Requirements

What you’ll need

Advanced ability in business math
Typing (40 WPM) with minimal errors
Excellent phone communication skills
Demonstrated skill in using MS Office software
Strong analytical skills
Ability to work under pressure to meet SLA deadlines
Must be organized and diligent
Experience navigating internet website frameworks
Ability to instruct and deliver learning points to others
Must be able to read, write, speak, and understand English

Benefits

Comp & perks

health, dental, and vision insurance
paid time off
401(k) plan with employer matching