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Customer Service Representative
PBS Radiology Business ExpertsCustomer Service Representative providing effective and courteous support via phone, email and mail. Handling patient inquiries and resolving issues with a strong customer focus.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical billing and effective customer service, utilizing strong communication skills to resolve issues efficiently. Proficient in Microsoft Office Suite and adept at operating within Windows environments.
Highest-signal resume keywords
Medical Billing ExperienceCustomer Service SkillsMicrosoft Office Suite ProficiencyWindows 7/10 Operating Systems10-Key Data Entry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical BillingData EntryIssue ResolutionDocumentationCorrespondence Generation
Soft Skills
Effective CommunicationCourteous ServiceProblem Solving
Industry Keywords
Call Center OperationsCustomer Dispute ResolutionARR Inquiries
About the role
Key responsibilities & impact- Provides effective, courteous customer service by forming a working relationship with internal and external customers through communication via email, mail or telephone.
- Answers patient phone calls, resolving issues in one phone call.
- Opens ARR inquiries as needed and returns phone calls once ARR is answered to resolve issues in one phone call.
- Reports collection agency payments right away.
- Generates correspondence to resolve customer disputes.
- Documents every phone call.
- Accepts and performs other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager or Executive Team.
- Required to work scheduled call center hours as scheduled by the CSR Supervisor.
Requirements
What you’ll need- Experience in the medical billing field.
- Computer operating systems experience in Windows 7 or Windows 10.
- Computer software programs in Microsoft Office Suite
- Ability to type and use a 10-key accurately.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements