PBS Radiology Business Experts

Client Services Representative

• Lead client performance improvement initiatives (charges, revenue integrity, AR management, process redesign).
• Analyze BI reports, dashboards, and key revenue cycle indicators to identify trends, risks, and strategic opportunities.
• Support clients through accurate reporting, month-end reviews, presentations, and ongoing discussions that translate data into action.
• Respond promptly to client questions and escalations, ensuring thoughtful and service-focused solutions.
• Collaborate with internal operations teams to implement best practices and resolve performance challenges.
• Serve as a subject matter expert on radiology revenue cycle topics, including regulatory programs such as MIPS and MACRA.
• Participate in client meetings, strategic planning sessions, and retention efforts to support long-term partnership success.
• Maintain strong follow-through, organizational discipline, and a consistent standard of quality across all client interactions.

Director of Client Services

Customer Support

• Provides effective, courteous customer service by forming a working relationship with internal and external customers through communication via email, mail or telephone.
• Answers patient phone calls, resolving issues in one phone call.
• Opens ARR inquiries as needed and returns phone calls once ARR is answered to resolve issues in one phone call.
• Reports collection agency payments right away.
• Generates correspondence to resolve customer disputes.
• Documents every phone call.
• Accepts and performs other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager or Executive Team.
• Required to work scheduled call center hours as scheduled by the CSR Supervisor.

Customer Service Representative

Operations

• Lead and motivate operational leadership teams to achieve organizational goals while fostering employee engagement, accountability, and professional development.
• Oversee enterprise-wide revenue cycle operations including Accounts Receivable, Coding, Payment Operations, Provider Enrollment, Customer Service, Revenue Cycle, and assigned operational initiatives.
• Ensure operational teams consistently meet or exceed established performance goals for revenue, cash collections, charge capture, inventory management, quality, productivity, and client satisfaction.
• Monitor and evaluate operational performance through Business Intelligence reporting, dashboards, KPIs, and financial metrics, implementing corrective action plans when necessary.
• Partner with executive leadership to develop and execute operational strategies that support company growth, profitability, scalability, and client retention.
• Oversee staffing models, labor allocation, outsourcing strategies, and organizational structure to ensure appropriate operational capacity and profitability.

VP of Operations

System Administrator

• Design, deploy, and maintain enterprise infrastructure (Windows and/or Linux)
• Own core services including Active Directory / Entra ID, DNS, DHCP, virtualization, storage, and certificates
• Implement and enforce infrastructure security controls, patching, and least-privilege access
• Support SOC 2 compliance and penetration testing through hands-on technical contributions
• Build automation using PowerShell/Bash to improve reliability and reduce operational risk
• Design and validate backup, recovery, and disaster recovery solutions
• Act as an escalation point for complex incidents and perform root-cause analysis
• Mentor IT Support staff and provide technical leadership across the organization

Senior Systems Administrator

Sales

• Own outbound prospecting across all channels: phone, email, LinkedIn, and networking.
• Independently identify, target, and qualify new radiology practice, imaging center, and healthcare organization opportunities.
• Maintain consistent daily activity metrics including calls, emails, meetings scheduled, and follow-up tasks.
• Take direct ownership of pipeline development.
• Drive introductory meetings and presentations forward.
• Follow up with prospective clients and referral partners in a timely and professional manner.
• Maintain accurate and up-to-date records within HubSpot CRM.
• Track prospect interactions, sales stages, activities, and pipeline progression.
• Generate reports and provide updates on sales activity, lead status, and opportunity development.
• Attend targeted radiology, healthcare, and revenue cycle management conferences and networking events.
• Assist with proposal development, presentation preparation, and sales collateral distribution.

Director of Sales

Revenue Operations

• Manage overall revenue cycle performance and financial outcomes for multiple healthcare clients.
• Monitor key performance indicators and analyze operational data.
• Lead initiatives that improve operational efficiency and client satisfaction.
• Oversee accounts receivable workflows and denial management processes.
• Collaborate with internal departments and clients to enhance service delivery and operational results.

Revenue Cycle Manager

Medical Billing and Coding

• This position is responsible for coding interventional radiology and diagnostic radiology services in both Global and Professional settings.
• The Coding Specialist abstracts clinical information from a variety of medical records, charts and documents and assigns appropriate ICD-10, CPT, HCPCS, MIPS codes and modifiers to patient records according to established procedures.
• The specialist is familiar with standard concepts, practices, and procedures within a particular field; relies on limited experience and judgment to plan and accomplish goals; performs a variety of tasks; and works under general supervision.
• This position typically reports to a supervisor or manager.
• Accurately assign codes to medical procedures
• Correctly assign and sequence codes per coding guidelines and insurance regulations
• Follow medical coding guidelines and policies.
• Identify and correct coding errors when found.
• Notifies coding feedback to Coding Manager.