Director of Client Services

PBS Radiology Business Experts

Director of Client Services overseeing radiology revenue cycle management and client performance initiatives. Collaborating with clients and internal teams to improve operational performance and service quality.

Posted 7/26/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue cycle management and operational oversight within the healthcare sector, with a focus on radiology. Proven ability to analyze business intelligence data and translate insights into actionable strategies for client performance improvement.

Highest-signal resume keywords

Revenue Cycle ManagementBusiness Intelligence ToolsClient ServicesRadiology ExpertiseProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ReportingData AnalysisProcess RedesignAR ManagementRegulatory Programs

Soft Skills

Clear CommunicationOrganizational AbilityRelationship ManagementClient EngagementFollow-Through

Tools & Technologies

BI ReportsDashboards

Industry Keywords

HealthcareMIPSMACRAPerformance ImprovementOperational Oversight

About the role

Key responsibilities & impact

Lead client performance improvement initiatives (charges, revenue integrity, AR management, process redesign).
Analyze BI reports, dashboards, and key revenue cycle indicators to identify trends, risks, and strategic opportunities.
Support clients through accurate reporting, month-end reviews, presentations, and ongoing discussions that translate data into action.
Respond promptly to client questions and escalations, ensuring thoughtful and service-focused solutions.
Collaborate with internal operations teams to implement best practices and resolve performance challenges.
Serve as a subject matter expert on radiology revenue cycle topics, including regulatory programs such as MIPS and MACRA.
Participate in client meetings, strategic planning sessions, and retention efforts to support long-term partnership success.
Maintain strong follow-through, organizational discipline, and a consistent standard of quality across all client interactions.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience.
Minimum of five years of healthcare experience, including revenue cycle management and operational oversight.
Demonstrated success in client services, relationship management, and guiding clients through performance outcomes.
Experience using business intelligence tools for revenue cycle analysis and performance reporting.
Strong problem-solving skills, organizational ability, and clear communication style.
Direct experience in radiology is strongly preferred.

Benefits

Comp & perks

Travel Percentage Up to 50%