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Customer Service Coordinator – High Value Specialty Servicing
Capital OneCustomer Service Coordinator providing support to high-value clients at Capital One. Handling inquiries via phone, email, and chat while supporting a remote work environment.
Posted 7/21/2026full-timeRichmond • Arizona, Florida, Nevada, Ohio, Utah, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on high-value client support, utilizing effective communication and decision-making abilities. Proficient in using Google Suite and Microsoft Office to manage customer inquiries and maintain service quality.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceGoogle Suite ProficiencyMicrosoft Office ProficiencyFinancial Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCall Center OperationsDecision-MakingInquiry Handling
Soft Skills
Good JudgmentIndependent Decision-Making
Tools & Technologies
Google SuiteMicrosoft Office
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Financial Industry
About the role
Key responsibilities & impact- Provide customer service and support to high-value clients
- Handle customer inquiries via phone, email, and chat
- Exercise good judgment and independent decision-making skills
- Maintain sufficient reliable private internet connection for remote work
Requirements
What you’ll need- High school diploma, GED or equivalent certification
- At least 2 years of customer service or call center experience
- At least 1 year of Google Suite or Microsoft Office experience
- At least 3 years of customer service or call center experience (preferred)
- At least 6 months of experience in the financial industry (preferred)
Benefits
Comp & perks- Medical, Dental, Vision, Prescription coverage
- Day 1 Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401 K and Stock Purchase Plan