Customer Support

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
• Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
• Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
• Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
• Maintain and update records in Salesforce/HubSpot to ensure information is accurate
• Create and analyze membership reports
• Proof outbound communications to ensure flawless formatting and compliance with brand standards

Client Support Specialist

• Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication
• Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements
• Work with peers, other departments, and leadership to find appropriate solutions to problems
• Perform assigned job-related duties as required, including any special projects

Customer Experience Representative

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.

Licensed Insurance Customer Care Representative, P&C Producer License Required

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Supervise the School Based Support Specialists and provide direct clinical care with a caseload or through intake and annual assessments.
• Hold regularly scheduled individual supervisory sessions and team meetings with supervisees.
• Accompany School Based Specialists to see clients at their school on a periodic basis to assure worker safety and quality performance.
• Assist supervisees in the effective management of their time, as dictated by DMH standards and departmental needs.
• Participate in staffing of clients to identify problems and establish goals and objectives for treatment and assumes management responsibilities for cases assigned.
• Participate in the quality assurance process both in presenting or facilitating the presenting of cases and situations and in giving input in cases and situations.
• Participate in the development of initial/master treatment plans (ITPs), ITP (annual) updates and 90-day reviews of ITP’s as needed.
• Be readily available to serve as back up to supervisees when supervisees are unavailable (due to being with other clients, sickness, vacation, etc.) or in need of additional expertise.
• Become involved in direct crisis intervention during regular business hours and as needed on a call down basis after hours or on weekends.
• Regularly review and monitor written documentation, providing corrective feedback and employee discipline as needed, to assure compliance with documentation requirements.

Supervisor, School Based Support Specialist

• Process customer orders accurately from email and phone requests, meeting KPI expectations of processing all orders within 24 business hours.
• Communicate order status, inventory availability, pricing, and shipping updates to internal teams and external customers to ensure ontime fulfillment.
• Coordinate with sales, operations, and external partners to resolve order or inventory issues efficiently, escalating as needed.
• Manage inventory accuracy, including HQ inventory oversight, replenishment for the sales team, and completion of monthly field reconciliations.
• Streamline operational processes, support special projects as assigned, and deliver high‑quality customer service to B2B clients to ensure satisfaction.

Operations and Sales Support Specialist

• Answer customer calls
• Display empathy and understanding of customer needs and wants
• Research customer issues
• Resolve customer inquiries accurately
• Maintain service level standards (quantitative and qualitative measures)
• Other duties as assigned

Customer Service Representative

• Manage all aspects of creating an excellent customer service experience for current and prospective customers
• Handle a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media
• Provide support to lower level staff on non-standard cases
• Review and troubleshoot customer problems and initiate action for repair, replacement return or field service

Customer Support Representative

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Generate reports.
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.

Customer Service Representative II

• Provide exceptional customer experiences by responding to inquiries with warmth, efficiency, and a can-do attitude.
• Showcase problem-solving skills as you navigate our company software and creatively resolve customer issues.
• Craft positive interactions, build lasting relationships, and champion our commitment to excellence.
• Shape unforgettable moments for customers and contribute to the success of our team.

Customer Service Agent

• Provide document review and data support to clients.
• Support Expert pay, a child support payment processing center.
• Assist Parents Paying Support, Employers and Payroll service providers.
• Help users navigate the website, reactivate accounts, and send passwords.

Payment Support Specialist, Bilingual English/Spanish

• An ability to answer calls in a timely manner, as they are automatically received through blended call queues.
• Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
• Maintain up to date support knowledge through offered training.
• Accurately document requests, status changes, complaints, and grievances.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

• Handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
• Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service; or refers highly unusual situations to higher authority for review and reconciliation.
• May promote alternative products or services.
• Other duties and responsibilities as needed or assigned.

Seasonal Customer Support Representative

• Connecting with customers primarily through email to resolve customer concerns submitted through our website.
• Responding to internal email requests submitted by Store Leaders and Store Associates.
• Following up on all email cases submitted by Internal Phone and Chat Specialists to ensure resolution.
• Providing assistance and following up with customers who initially reached out via Live Chat but, due to availability, submitted their requests via email.
• Acting as the first point of contact for most customer issues and ensuring timely escalation to other departments as needed.
• Communicating with customers and employees in a friendly, respectful, and professional manner.
• Listening attentively to customer needs and concerns, demonstrating empathy, and maximizing opportunities to build rapport.
• Supporting customers in a courteous, friendly, and professional manner while adhering to Quality and KPI guidelines.
• Resolving all customer concerns within 48 hours, with the first customer communication occurring within 24 hours.
• Taking ownership of customer issues through resolution in real time or via timely follow-up by utilizing available tools and resources.
• Accurately documenting customer accounts, orders, and Salesforce cases to ensure complete information is available for issue resolution.
• Participating in activities designed to improve customer satisfaction and business performance.
• Following communication procedures, guidelines, and company policies.
• Offering additional products and services when appropriate.
• Collaborating with the management team to stay up to date on new products, services, and processes.
• Collaborating with cross-functional teams to escalate customer-impacting issues.
• Processing orders and managing orders as needed.
• Providing Sales Recovery whenever possible rather than simply canceling customer orders.
• Striving to resolve customer issues during the first interaction through proactive problem-solving.

Customer Service Specialist – Case Management

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

• Provide outstanding customer support for a suite of software products through all support channels (tickets, chat, phone/Zoom) and ongoing management of tickets.
• Identify and resolve customer issues, using various troubleshooting methods and resources.
• Communicate effectively with customers, both verbally and in writing, to address their concerns and provide solutions.
• Ensure a positive customer experience by providing timely and accurate support and addressing their needs and effectively communicating ticket status and resolution.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Take ownership of customer issues and provide resolution or know when and how to escalate issues to appropriate teams.
• Create documentation and knowledge base articles to improve service delivery.
• Act as liaison between clients and management to enhance overall customer experience.
• Meet live chat, response time, and customer satisfaction performance targets.

Customer Support Specialist

• The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center
• Handle routine customer questions relating to product usage, as well as technical support issues
• Maintains expert-level knowledge of Dealertrack Solutions and Products
• Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
• Accurately logs all customer information in the CRM customer ticketing system
• Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
• Follow-up skills
• Ability to handle and respond to multiple open issues
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
• Ability to work required shifts both independently and within a team organization
• Facilitate communication from Support Team to other departments as needed to complete Cases

Customer Support jobs in Montana

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Client Support Specialist

Customer Experience Representative

Seasonal Customer Service Team Supervisor

Legal Support Specialist – Admin

Licensed Insurance Customer Care Representative, P&C Producer License Required

Operations Support Specialist

Supervisor, School Based Support Specialist

Operations and Sales Support Specialist

Customer Service Representative

Customer Support Representative

Bilingual Customer Service Representative

Customer Service Representative II

Customer Service Agent

Payment Support Specialist, Bilingual English/Spanish

Customer Service Representative

Seasonal Customer Support Representative

Customer Service Specialist – Case Management

Sales/Customer Service Representative – English

Customer Support Specialist

Technical Customer Care Specialist I – Dealertrack DMS Fixed Ops