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Customer Experience Representative
Blue Cross and Blue Shield of KansasCustomer Experience Representative resolving complex customer inquiries from members, employers, and providers at Blue Cross and Blue Shield of Kansas. Ensuring customer satisfaction through timely responses and resolutions.
Posted 7/24/2026full-timeTopeka • Kansas, Montana • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to resolve inquiries and complaints effectively while adhering to company and regulatory requirements. Proficient in navigating multiple computer systems to support communication and problem-solving efforts.
Highest-signal resume keywords
Customer Service ExperienceProblem ResolutionCommunication SkillsComputer System NavigationRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsWritten CommunicationVerbal Communication
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer InquiriesComplaints ResolutionSpecial ProjectsCollaborationTimely Response
About the role
Key responsibilities & impact- Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication
- Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements
- Work with peers, other departments, and leadership to find appropriate solutions to problems
- Perform assigned job-related duties as required, including any special projects
Requirements
What you’ll need- High school diploma or equivalent
- College or continuing education courses in communications and/or medical related fields (preferred)
- Two years of navigating multiple computer systems
- Two years of customer service experience
Benefits
Comp & perks- Incentive pay program (EPIP)
- Health/Vision/Dental insurance
- 6 weeks paid parental leave for new mothers and fathers
- Fertility/Adoption assistance
- 2 weeks paid caregiver leave
- 401(k) plan matching up to 5%
- Tuition reimbursement
- Health & fitness benefits, discounts and resources