Blue Cross and Blue Shield of Kansas

Customer Support

• Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication
• Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements
• Work with peers, other departments, and leadership to find appropriate solutions to problems
• Perform assigned job-related duties as required, including any special projects

Customer Experience Representative

System Administrator

• Administer and maintain servers, networks, and other IT systems to ensure optimal performance.
• Install, configure, and update software and hardware components for systems.
• Monitor system performance, conduct regular audits, and perform routine maintenance to prevent downtime.
• Ensure system security by implementing best practices for firewalls, antivirus software, backups, and user access controls.
• Provide technical support for users, troubleshooting hardware, software, and network issues in a timely manner.
• Perform system backups and disaster recovery procedures.
• Manage user accounts and permissions, ensuring proper access control and security compliance.
• Collaborate with IT teams to plan and implement software and system upgrades or enhancements.
• Document system configurations, troubleshooting procedures, and other relevant information for team use.
• Assist with network management, ensuring seamless connectivity across the organization.
• Respond to system alerts and perform root cause analysis on issues to prevent recurrence.
• Manage cloud-based infrastructure and services (if applicable), ensuring integration with on-premises systems.
• Stay updated with the latest industry trends, technologies, and best practices.
• Must be accessible via mobile services (i.e. text, voice, data) during non-working hours for upgrades, system outages, and configuration changes.

Program Manager

• Manage programming, technical guidance, stakeholder engagement, and other special projects
• Collaboratively design and launch innovative programs and initiatives that address customer needs and market demands
• Create program frameworks, define objectives, and establish performance metrics
• Manage project resources, including technology, data and financial assets
• Coordinate with internal stakeholders and external vendors to ensure efficient use of resources and timely project delivery
• Implement community health strategies in coordination with internal and external stakeholders
• Monitor program effectiveness and make data-driven adjustments to optimize outcomes
• Collaborate regularly with local, state and national health experts, as well as other internal and external stakeholders to meet program deliverables
• Ensure that all programs comply with relevant regulations and company policies
• Prepare regular reports on program performance, including impact assessments and financial analyses, ensuring outcomes meet goals and objectives
• Stay informed about industry trends and best practices in preventive health, social determinants of health, and health equity, as well as other relevant health trends which could impact Kansans
• Recommend and implement improvements to enhance program effectiveness and customer experience.

Community Health Program Manager

Actuary

• Lead actuarial analyses related to pricing, forecasting, financial performance, and strategic planning across multiple lines of business.
• Lead cross-functional collaboration with internal and external partners to develop and continuously improve actuarial models, ensuring alignment with strategic objectives and accountability for model performance.
• Own the development, maintenance, and enhancement of actuarial models for unpaid claims liability, financial and enrollment projections, and trend analysis; ensure accuracy and effectiveness through ongoing monitoring and improvement.
• Translate complex actuarial findings into actionable business insights to support budgeting, planning, and strategy.
• Conduct ad-hoc analyses related to benefit design, regulatory changes, and market dynamics.
• Interpret and communicate forecast variances and underlying drivers to senior leadership, providing strategic insights and recommendations to inform decision-making and guide financial planning.
• Monitor industry trends, regulatory developments, and emerging risks across relevant markets.
• Independently prepare and report key actuarial outputs, including statewide annual rate filings and related communications, with minimal guidance and high accountability.
• Mentor junior actuarial staff and contribute to knowledge sharing across the actuarial team.

Manager

• Oversee the coordination and facilitation of large-scale collaborative planning sessions (Big Room Planning)
• Ensure seamless execution of planning events by providing comprehensive support, driving stakeholder engagement, and managing logistics
• Lead, mentor, and develop a team, fostering a culture of collaboration, accountability, and continuous improvement
• Responsible for performance monitoring, policy enforcement, hiring, disciplinary actions, terminations, compliance, and team development
• Lead the planning and execution of Big Room Planning events including logistics, budget, materials and technology
• Develop tools, training, and documentation to enable stakeholders to quickly embrace an agile mindset
• Collaborate with cross-functional teams and relevant stakeholders to ensure alignment
• Develop and implement strategies to improve Big Room Planning efficiency and effectiveness
• Provide regular updates to executive leadership and stakeholders on Big Room Planning progress and outcomes

Manager, Big Room Planning and Support

Backend Engineer

• Write, debug, and maintain source code for software applications.
• Collaborate closely with business analysts to ensure a clear understanding of requirements.
• Work alongside other developers to ensure seamless integration of code.
• Coordinate with application testers to support their testing efforts and address any bugs.
• Participate in testing and ensure that code meets performance standards.
• Design, develop, test, and deploy scalable and secure application solutions.
• Analyze user requirements and translate them into technical specifications.
• Perform maintenance and enhancements to existing applications.
• Troubleshoot and resolve application issues, bugs, and performance bottlenecks.
• Ensure code quality through unit testing and peer code reviews.
• Participate in design and architecture discussions.
• Maintain documentation of systems, processes, and technical specifications.
• Stay current with emerging technologies and recommend improvements.

Application Developer – Java

Procurement

• Generate and implement efficient sourcing strategies through the RFx process.
• Prepare and manage competitive bids (RFQ, RFP, etc.), including document preparation, proposal review, price analysis, negotiation of price and contract terms, scope review, and recommending selected bidders.
• Develop and negotiate contracts with new suppliers and renegotiate existing contracts to achieve the best value solutions and savings objectives.
• Maintain strategic sourcing relationships and foster the development of strong supplier partnerships.
• Generate total value estimates and expenditure forecasts related to procurement.
• Evaluate and streamline sourcing procedures, present improvement strategies to leadership, and implement solutions for continuous enhancement.
• Drive the success of strategic sourcing goals and implement action items to ensure those objectives are met.
• Develop strategies to improve the organization's cost structure.
• Optimize external spending through early involvement in the sourcing lifecycle and collaboration with business stakeholders.
• Demonstrate strong business judgment, integrity, financial acumen, and sourcing expertise.
• Negotiate contracts and manage vendor relationships, focusing on key areas such as IT services, IT infrastructure, and indirect spend.
• Evaluate supplier core competencies and competitive positioning, working with cross-functional stakeholders to reach agreements on contract terms and conditions.
• Analyze industry trends and emerging technologies to proactively identify risks and opportunities, minimizing supply chain disruptions and ensuring continuity of supply.
• Manage all aspects of purchase order administration, including submitting notices, change orders, new supplier onboarding, and closing out contracts.