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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and problem resolution. Capable of maintaining service level standards while effectively addressing customer inquiries.
Highest-signal resume keywords
Customer Service ExperienceEmpathyIssue ResolutionCall Center ExperienceInsurance Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Understanding Customer NeedsCommunication Skills
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer CallsService Level StandardsCustomer InquiriesQuantitative MeasuresQualitative Measures
About the role
Key responsibilities & impact- Answer customer calls
- Display empathy and understanding of customer needs and wants
- Research customer issues
- Resolve customer inquiries accurately
- Maintain service level standards (quantitative and qualitative measures)
- Other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required.
- Previous customer service experience required.
- Previous Insurance experience a plus
- Previous Call Center experience a plus
Benefits
Comp & perks- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
