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Kemper

Customer Service Representative

Kemper

Customer Service Representative handling customer inquiries via phone for insurance services. Focused on providing empathetic support and timely resolutions.

Posted 7/17/2026full-timeChesterfield • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and problem resolution. Capable of maintaining service level standards while effectively addressing customer inquiries.

Highest-signal resume keywords
Customer Service ExperienceEmpathyIssue ResolutionCall Center ExperienceInsurance Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Understanding Customer NeedsCommunication Skills
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer CallsService Level StandardsCustomer InquiriesQuantitative MeasuresQualitative Measures

About the role

Key responsibilities & impact
  • Answer customer calls
  • Display empathy and understanding of customer needs and wants
  • Research customer issues
  • Resolve customer inquiries accurately
  • Maintain service level standards (quantitative and qualitative measures)
  • Other duties as assigned

Requirements

What you’ll need
  • High school diploma or equivalent required.
  • Previous customer service experience required.
  • Previous Insurance experience a plus
  • Previous Call Center experience a plus

Benefits

Comp & perks
  • Qualify for your choice of health and dental plans within your first month.
  • Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
  • Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
  • Contribute to your community through United Way and volunteer programs.
  • Balance your life with generous paid time off and business casual dress.
  • Get employee discounts for shopping, dining and travel through Kemper Perks.