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Customer Support Representative
CHS Inc.Customer Support Representative managing customer service inquiries and support at CHS agribusiness. Creating an excellent customer service experience for current and prospective customers.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer service experiences, effectively handling inquiries across various communication channels, and providing support to team members. Proficient in troubleshooting customer issues and ensuring timely resolutions.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsMS Word ProficiencyMS Excel ProficiencySpanish Language Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Written CommunicationVerbal Communication
Tools & Technologies
MS PowerPoint
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer SupportTroubleshootingCustomer InquiriesField ServiceRepairReplacementReturn
About the role
Key responsibilities & impact- Manage all aspects of creating an excellent customer service experience for current and prospective customers
- Handle a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media
- Provide support to lower level staff on non-standard cases
- Review and troubleshoot customer problems and initiate action for repair, replacement return or field service
Requirements
What you’ll need- 1+ years of experience in Customer Service and Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
Comp & perks- medical
- dental
- vision
- wellness programs
- life insurance
- health and dependent care spending accounts
- paid time off
- 401(k)
- pension
- profit sharing
- short- and long-term disability
- tuition reimbursement
- adoption assistance