Customer Service Representative

Conduent

Customer Service Representative handling inbound calls for child support inquiries across multiple states. Providing excellent customer service and maintaining comprehensive knowledge of support programs.

Posted 7/9/2026full-timeRemote • Alaska, California, Hawaii, Illinois, Massachusetts, Montana, New York • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on one-call resolution and effective communication. Maintains accurate documentation and possesses a solid understanding of call center operations and quality monitoring processes.

Highest-signal resume keywords

Customer Service ExperienceCall Center Environment KnowledgeOne-Call Resolution SkillsAccurate DocumentationQuality Monitoring Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation SkillsProblem-Solving SkillsCall Handling Skills

Soft Skills

Effective CommunicationInterpersonal Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceCall CenterBackground CheckQuality Monitoring

About the role

Key responsibilities & impact

An ability to answer calls in a timely manner, as they are automatically received through blended call queues.
Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
Maintain up to date support knowledge through offered training.
Accurately document requests, status changes, complaints, and grievances.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

What you’ll need

High School diploma or GED
Have 1 year of Customer Service/Call Center Experience.
Ability to submit to and pass a background check.
Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to sit for long periods of time.

Benefits

Comp & perks

$1.00/hr. additional incentive if you work between 6:00 PM - 6:00 AM OR
$1.50 incentive starting Friday 6:00 PM - Monday 6:00 AM
Paid Training
Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord.
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.