Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Manage and maintain department training programs, including new hire onboarding
• Prepare monthly meetings for department focused on upskill training the department
• Coordinate feedback surveys to assess training program effectiveness and identify areas for improvement
• Collaborate with department leaders to identify and address training gaps
• Update and maintain training curricula to ensure relevance and accuracy
• Proactively recommend and implement changes to training programs as needed
• Track and analyze training data to identify trends and measure program success
• Step in to facilitate leadership and trainer development courses as required
• Develop appropriate documentation for work processes, such as job aids, work instructions, quick reference guides, and simulations
• Create and send colleague-level and leader-level communications as needed for system enhancements and other changes that impact new hire curricula and resources
• Conduct regular audits of training materials, work instructions and processes to ensure compliance with company policies and standards
• Support cross-departmental projects by providing training expertise and ensuring smooth integration of new processes or tools
• Organizes continuous learning and professional development opportunities to help department stay updated on changes in the Prescription benefits industry
• Supports via communication modules, desk drops, regarding changes in the Prescription benefits industry to expand the knowledge and skillset of supporting teams
• Assists with research of escalated client/AM concerns
• Supports questions from supporting teams on processes and procedures

Senior Client Support Representative

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Small Business Customer Service Representative

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.

Sales Associate, Customer Service - Pump & Pantry

• Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
• Successfully establish, manage, and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordinate projects and complex customer deliverables.

Customer Service Representative

• Maintain an updated billing and benefit changes for all patients and third-party insurance carriers.
• Prepare and process clean claims to various insurance companies for various patient insurances, including specific restrictions or groups.
• Assist in auditing, error correction, and preparation of behavioral health billing in RADIAS Health's current electronic health record software.
• Process and reconcile payments and overpayments from various insurance companies.
• Report and maintain accurate documentation of company revenue for assigned programs.
• Review and follow-up on denied claims, resubmitting claims to third party payers and advocate for payment.
• Prepare and request paperwork for prior authorizations for services provided.
• Prepare, review and send patient billing statements.
• Performs various collection actions including contacting patients by phone and mailing out invoices.
• Maintain competencies in software and websites for the agency's current electronic health record, state provider portals, and insurance provider portals.
• Considers patient’s financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
• Working knowledge of RADIAS Health programs
• Maintains strict confidentiality and adheres to all HIPAA guidelines/regulations.
• Complete all paperwork, reports, and charting contemporaneously and in an organized manner.
• Participate actively in on-going professional growth and development; maintain appropriate professional behavior and participate in appropriate supervision
• Participate in administrative staff meetings and attend other meetings and seminars.
• Maintain a pattern of regular work hours to meet program needs as determined by the Program Manager.
• Other duties as assigned

Billing Support Specialist

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs, and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Service Representative I

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Help Spanish or French and English client members through enrollment process
• Provide the highest level of service on each contact
• Spend the day on the phone, assist with chat and message center
• Safeguard confidential information according to HIPAA and company data security requirements
• Translate health and welfare and pension terms into simple explanations
• Maintain and document complete and accurate call and case notes in English
• Participate in team meetings and training
• Communicate and collaborate with colleagues in a respectful manner
• Perform other duties as assigned

Bilingual Benefits Customer Service Representative – Spanish, French

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Navigate multiple systems and applications simultaneously to document interactions and provide accurate solutions
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence

Customer Service Representative – Part time

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• Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations.
• Answer inbound calls, voicemails and emails for Medbridge within a specified time range.
• Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs.
• Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products.
• Educate current and potential clients on using Medbridge products to ensure a positive customer experience.
• Proactively identify opportunities or risks that could impact a clients’ experience while using Medbridge products.
• Document and organize client feedback for continued improvement of Medbridge products.
• Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.

Support Specialist

• Support business customers with their Internet, Video and Phone services
• Respond to technical support requests
• Perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs
• Troubleshoot and assist customers making changes to complex HPBX phone systems
• Capture detailed problem analysis and resolution plans in the customer database
• Determine the scope of customer issues in an effective and professional manner
• Effectively resolve customer issues timely
• Properly document all customer interactions
• Educate customers on setting up their customer portal account
• Complete router troubleshooting and setups
• Provide voice service troubleshooting and reset voicemail passwords
• All other duties as assigned

Business Support Representative

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

See all jobs on JobTailor

Licensed Customer Service Representative II

Senior Client Support Representative

Small Business Customer Service Representative

Senior Product Support Specialist

Chat & Community Support Specialist

Customer Care Agent

Sales Associate, Customer Service - Pump & Pantry

Customer Service Representative

Billing Support Specialist

Customer Service Representative I

Customer Service Representative

Customer Support Advocate

Bilingual Benefits Customer Service Representative – Spanish, French

Manager, Customer Service – LTC Transactions

Customer Service Representative – Part time

Customer Service Representative – Part time

Customer Service Representative

Support Specialist

Business Support Representative

Healthcare Customer Service Representative