Customer Support

• Deliver professional and efficient customer service to Deerwood Bank customers and employees via digital channels (phone/electronic communications).
• Provide customer service functions for all areas of the bank to assist with account concerns and inquiries, product troubleshooting assistance and complete balance and transfer requests.
• Respond to customer inquiries and performing requested actions regarding their accounts.
• Manage and defuse calls received from customers to effectively communicate with them in order to identify and resolve problems in the best interest of Deerwood Bank and the customer.
• Be familiar with and understand all bank products and services to identify customers’ needs.
• Determine the risk or urgency of customer calls and to whom the call should be escalated.
• Ensure specific guidelines are followed to properly verify customers and protect customer confidentiality.
• Understand and be able to explain banking rules and regulations that affect customer accounts.
• Process requests for stop payments, address/phone/email changes, debit card orders and maintenance, research requests, and check orders.
• Review mobile deposits and handle or obtain approval for mobile deposit exceptions.
• Intake of customer disputes (ACH, check and debit card), complete dispute forms and communicate dispute forms/information to appropriate branch locations for customer signatures.
• Handle customer questions regarding online/mobile banking including assisting with access issues, passwords resets, bill pay, mobile deposit and all related features.
• Review and complete online account applications, openings, denials, 2 nd verifications and related communication with customers.
• Other responsibilities may include responding to customer emails, handling returned mail, document scanning and other projects as assigned.

Customer Service Representative – Call Center

• Ownership over resolving escalated or complex calls from customers
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Customer Service Representative

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Customer Support Associate

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Take ownership over resolving escalated or complex calls from customers

Bilingual Customer Service Representative – Spanish-English

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Support role working directly with loans, customer accounts, inquiries, and items directly related to client satisfaction
• Supports sales teams in executing a One Bank strategy and growing market share
• Responsible for retaining and deepening client relationships by providing exceptional client experience and support
• Leads all efforts in business account openings, funding, and maintenance
• Works closely with various stakeholders to ensure proper lien position and a minimal number of loan exceptions

Healthcare Banking Support Specialist

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Support delivery of a consistent, high-quality customer experience
• Strengthen CX governance, process visibility, and cross-functional coordination
• Monitor and assess complaint records for consistency and completeness
• Identify gaps or inconsistencies in complaint documentation
• Facilitate follow-up with appropriate teams when documentation is incomplete
• Identify recurring complaint patterns and elevate systemic risks
• Provide solutions and coordinate with key stakeholders
• Facilitate access to quality-related documentation for customer requests
• Track documentation request trends
• Coordinate customer documentation requests in alignment with Quality and Regulatory teams
• Gather required inputs and documentation to support label updates
• Track and report trends related to label deviations or governance bypasses
• Serve as the CX Quality & Technical liaison for material creation and change requests
• Monitor complaint data integrity and classification consistency

Customer Experience Quality Governance Specialist

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service – Lot Attendant

• Customer Experience Lead for Business Banking (BB) and Merchant & Payment Solutions (MPS)
• Responsible for shaping, driving, and operationalizing end-to-end customer experience strategies across two critical business lines
• Ensure that customer experience priorities translate into measurable improvements in satisfaction, growth, servicing effectiveness, and operational performance
• Partner across Product, Sales, Servicing, Operations, and Analytics teams to define experience standards, identify critical pain points, and drive coordinated actions that improve customer journeys

Senior Director, Customer Experience Strategy – Business Banking, MPS

• Manages and coordinates the operational activities for assigned functional area(s)/region(s)
• Ensures quality service and effective operations support for assigned customers
• Leads high performance teams by setting goals and providing feedback
• Oversees adherence to corporate policies and procedures
• Participates in the review and improvement of operational systems and procedures relevant to assigned units
• Interview and hire Commercial Service Bankers
• Coach Commercial Service Bankers to improve skills
• Manage day-to-day operations to ensure timely customer inquiries
• Monitor and provide feedback on performance
• Recognize and reward performance excellence
• Handle escalated customer service issues

Commercial Customer Service Team Leader

• Maintain efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence.
• Educate customers regarding compliance processes, troubleshooting techniques, and how to leverage digital tools.
• Create, fulfill, and maintain Broadridge products, such as websites, domain names, sponsored ads, and digital advertising.
• Log call notes in Salesforce Customer Relationship Management.
• Maintain client relationships focused on customer satisfaction and retention.
• Facilitate information flow to all relevant parties.
• Support Client Relationship Manager and Client Services Manager as needed.
• Research previous and current account activity to resolve issues or answer questions.

Associate Client Support Representative

• Assist client plan participants through enrollment process
• Provide updates on health care and/or pension plans
• Handle customer inquiries via phone, chat and message center

Benefit Customer Service Representative – Seasonal Colleague – Non Bilingual

• Help Spanish or French and English client members through the enrollment process
• Assist with chat and message center as you gain additional experience
• Provide superior customer service in a work from home environment
• Build rapport and respond to customers in a compassionate manner
• Customize customer service approach to meet all types of member communication styles and personalities
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws
• Translate health and welfare and pension terms into simple explanations for customers
• Maintain and document complete and accurate call and case notes in English

Bilingual Benefits Customer Service Representative – Spanish or French

• Analyze customer data, feedback, and behavioral trends to generate insights that support Business Banking initiatives
• Partner with stakeholders across business, product, and operations teams to translate insights into clear, actionable recommendations
• Support the execution of customer experience initiatives by providing data-driven guidance and tracking outcomes
• Develop and maintain reporting, dashboards, and presentations that communicate customer insights and performance metrics
• Identify patterns, risks, and opportunities within customer data and escalate findings as appropriate
• Synthesize qualitative and quantitative data to uncover root causes and prioritize improvement opportunities
• Collaborate with cross-functional teams to refine processes, improve data usability, and enhance reporting capabilities
• Ensure accuracy, consistency, and integrity across data analysis, reporting, and documentation
• Contribute to continuous improvement efforts that enhance customer experience and operational efficiency

Customer Experience Insights Consultant – Business Banking

• Support Wealth Management (WM)-US Private Bankers and Private Banking team members
• Support Financial Advisors and clients through the origination and servicing process
• Gather feedback from our Private Client Group (PCG) on enhancements
• Train Client Associates to use the platform
• Work with Private Bankers to report progress

Banking & Lending Product Support Specialist

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Customer Support jobs in Minnesota

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