Bilingual Benefits Customer Service Representative – Spanish or French

WTW

Bilingual Benefits Customer Service Representative supporting Spanish or French and English clients in the enrollment process. Providing superior service through remote interactions after training.

Posted 7/10/2026full-timeRemote • Minneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Spanish or French and English, providing exceptional customer service while safeguarding confidential information in compliance with HIPAA and Data Privacy laws. Capable of effectively translating complex terms into simple explanations and maintaining accurate documentation.

Highest-signal resume keywords

Bilingual Proficiency in Spanish or French and EnglishCustomer Service ExperienceHIPAA ComplianceAnalytical and Problem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Bilingual ProficiencyCustomer ServiceCall Center ExperienceData Privacy ComplianceDocumentation SkillsTyping Speed of 30 Words Per MinuteAttention to DetailMulti-TaskingOrganizational SkillsAnalytical Skills

Soft Skills

Compassionate CommunicationRapport BuildingAdaptabilityStructured Work Approach

Tools & Technologies

Microsoft Office

Industry Keywords

HIPAAData PrivacyEnrollment ProcessHealth and Welfare TermsPension Terms

About the role

Key responsibilities & impact

Help Spanish or French and English client members through the enrollment process
Assist with chat and message center as you gain additional experience
Provide superior customer service in a work from home environment
Build rapport and respond to customers in a compassionate manner
Customize customer service approach to meet all types of member communication styles and personalities
Safeguard confidential information in accordance with HIPAA and Data Privacy laws
Translate health and welfare and pension terms into simple explanations for customers
Maintain and document complete and accurate call and case notes in English

Requirements

What you’ll need

Excellent Spanish or French language skills
Move seamlessly between Spanish or French and English calls
Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
High level attention to detail, multi-tasking, and ability to organize work
Experience using Microsoft Office
Ability to type 30 words a minute
Experience working in a customer service environment
High School degree required
Associate or Bachelor’s degree nice to have
Experience working in a call center environment