Customer Experience Quality Governance Specialist

E-Verify Program

Quality Governance Specialist supporting U.S. Cheese business by ensuring high-quality customer experience.

Posted 7/14/2026full-timeEden Prairie • Minnesota, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $69,500 - $86,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience governance, quality process coordination, and complaint management within a food manufacturing environment. Proficient in utilizing SAP for managing commercial and master data processes while ensuring compliance with quality standards.

Highest-signal resume keywords

SAP ExperienceCustomer Experience GovernanceComplaint ManagementQuality Process CoordinationAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint Documentation AssessmentData Integrity MonitoringLabel Update SupportTrend Tracking and ReportingProcess Visibility Improvement

Soft Skills

Critical ThinkingProblem Solving

Industry Keywords

Food ManufacturingQuality StandardsRegulatory ComplianceCross-Functional Coordination

About the role

Key responsibilities & impact

Support delivery of a consistent, high-quality customer experience
Strengthen CX governance, process visibility, and cross-functional coordination
Monitor and assess complaint records for consistency and completeness
Identify gaps or inconsistencies in complaint documentation
Facilitate follow-up with appropriate teams when documentation is incomplete
Identify recurring complaint patterns and elevate systemic risks
Provide solutions and coordinate with key stakeholders
Facilitate access to quality-related documentation for customer requests
Track documentation request trends
Coordinate customer documentation requests in alignment with Quality and Regulatory teams
Gather required inputs and documentation to support label updates
Track and report trends related to label deviations or governance bypasses
Serve as the CX Quality & Technical liaison for material creation and change requests
Monitor complaint data integrity and classification consistency

Requirements

What you’ll need

College diploma in related field preferred
Minimum three (3) years of experience in food manufacturing environment preferred
Experience supporting commercial, master data, or quality processes within SAP Required
Strong Critical Thinking Skills
Problem Solving Skills
Analytical Mindset

Benefits

Comp & perks

Medical, Dental, Vision, Life, Short and Long-term Disability Insurance
401(k) with 7% company contributions
3 weeks Paid Time Off
Paid holidays and 2 floating holidays
Paid parental leave
Advancement Opportunities