Associate Client Support Representative

Broadridge

Associate Client Support Representative maintaining subscriber communication through calls and emails. Educating customers on compliance and digital tools while managing product support tasks.

Posted 7/10/2026full-timeRemote • Kentucky, Minnesota, North Carolina, South Carolina, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on client satisfaction and retention, utilizing effective communication and process management to support client needs. Proficient in digital tools and online marketing solutions, with a solid foundation in Microsoft Office applications.

Highest-signal resume keywords

Customer Service ExperienceStrong Written And Verbal Communication SkillsProcess Management ExperienceProficient In Microsoft Office ApplicationsComfort With Online Marketing Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTroubleshooting TechniquesCompliance ProcessesDigital AdvertisingSalesforce CRMAccount ResearchAttention To DetailAI Applications

Soft Skills

Effective CommunicationAbility To Work Under Tight DeadlinesClient Relationship Management

Tools & Technologies

Salesforce CRMMicrosoft OfficeDigital Tools

Industry Keywords

Customer SatisfactionClient RetentionInbound And Outbound CommunicationEmail Correspondence

About the role

Key responsibilities & impact

Maintain efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence.
Educate customers regarding compliance processes, troubleshooting techniques, and how to leverage digital tools.
Create, fulfill, and maintain Broadridge products, such as websites, domain names, sponsored ads, and digital advertising.
Log call notes in Salesforce Customer Relationship Management.
Maintain client relationships focused on customer satisfaction and retention.
Facilitate information flow to all relevant parties.
Support Client Relationship Manager and Client Services Manager as needed.
Research previous and current account activity to resolve issues or answer questions.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience preferred
At least three years of customer service experience.
Functional/technical skills
Attention to detail
Strong written and verbal communication skills
Comfort with online marketing solutions
Comfort with AI applications
Process management experience
Ability to work under tight deadlines
Proficient in Microsoft Office applications - Word, Excel, Powerpoint
Ability to sit for long periods of time
Ability to maintain professional verbal conversations for the majority of the shift
Ability to enter data while maintaining customer communication.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities