Healthcare Banking Support Specialist

U.S. Bank

Healthcare Banking Support Specialist engaging with loans and customer accounts to support client satisfaction at U.S. Bank.

Posted 7/14/2026full-timeSan Diego • California, Minnesota, Oregon, Utah, Wisconsin • 🇺🇸 United StatesSeniorLead💰 $32 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing commercial loans within the healthcare industry, focusing on client satisfaction and relationship building. Proficient in utilizing software tools like nCino and Salesforce to enhance customer service and operational efficiency.

Highest-signal resume keywords

Commercial Loans ExperienceClient Relationship ManagementCustomer Service SkillsNCino ProficiencySalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Commercial LoansClient Relationship ManagementProblem ResolutionOrganizational SkillsSoftware Navigation

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationSelf-MotivatedResults-Oriented

Tools & Technologies

NCinoSalesforceMicrosoft Office

Industry Keywords

Healthcare IndustryClient SatisfactionOne Bank StrategyLoan ExceptionsBusiness Account Openings

About the role

Key responsibilities & impact

Support role working directly with loans, customer accounts, inquiries, and items directly related to client satisfaction
Supports sales teams in executing a One Bank strategy and growing market share
Responsible for retaining and deepening client relationships by providing exceptional client experience and support
Leads all efforts in business account openings, funding, and maintenance
Works closely with various stakeholders to ensure proper lien position and a minimal number of loan exceptions

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Typically seven or more years of job-related experience
Experience working with commercial loans for the healthcare industry
Considerable knowledge of departmental and bank products & services
Proven customer service and problem resolution skills
Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications
Effective interpersonal, verbal and written communication skills
Experience in receiving and implementing performance feedback & coaching
Self-motivated and results-oriented with excellent organizational skills
Experience deepening relationships over the phone with clients

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law