Customer Experience Insights Consultant – Business Banking

Customer Experience Insights Consultant analyzing customer data and feedback for Business Banking initiatives at U.S. Bank.

Posted 7/9/2026full-timeMinneapolis • Illinois, Minnesota, North Carolina • 🇺🇸 United StatesSeniorLead💰 $119,765 - $140,900 per yearWebsite

Tools & technologies

Tableau

Key responsibilities & impact

Analyze customer data, feedback, and behavioral trends to generate insights that support Business Banking initiatives
Partner with stakeholders across business, product, and operations teams to translate insights into clear, actionable recommendations
Support the execution of customer experience initiatives by providing data-driven guidance and tracking outcomes
Develop and maintain reporting, dashboards, and presentations that communicate customer insights and performance metrics
Identify patterns, risks, and opportunities within customer data and escalate findings as appropriate
Synthesize qualitative and quantitative data to uncover root causes and prioritize improvement opportunities
Collaborate with cross-functional teams to refine processes, improve data usability, and enhance reporting capabilities
Ensure accuracy, consistency, and integrity across data analysis, reporting, and documentation
Contribute to continuous improvement efforts that enhance customer experience and operational efficiency

What you’ll need

Master’s degree, or equivalent work experience
10 or more years of experience in project management activities
Experience analyzing customer experience (CX), client journeys, or Voice of Customer (VoC) data, including familiarity with platforms such as Qualtrics or similar tools
Strong analytical skills with the ability to interpret large, complex datasets across multiple sources and identify meaningful trends and drivers
Advanced data visualization skills (e.g., Tableau, Power BI), with the ability to deliver clear, executive-ready storytelling
Demonstrated ability to integrate qualitative and quantitative insights to develop a holistic view of the customer experience
Experience connecting customer insights to financial and operational metrics (e.g., growth, retention, efficiency)
Ability to design analytical frameworks and measurement approaches that support decision-making and prioritization
Experience performing diagnostic or predictive analyses to identify key drivers, risks, and opportunity areas
Proven ability to translate complex data into concise, actionable recommendations for diverse audiences
Strong collaboration skills with experience working across cross-functional teams
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
High attention to detail with a focus on accuracy and consistency

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisPredictive AnalysisReportingDashboard DevelopmentAnalytical Framework Design

Soft Skills

CollaborationAttention to DetailTime ManagementCommunication

Certifications

Master’s Degree