Customer Support

• Ownership over resolving escalated or complex calls from customers
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Customer Service Representative

• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
• Follow established processes to assist customers with reservations, ticketing, permits, and other services.
• Effectively transfer customers to the appropriate department when needed.
• Seek management support when necessary for complex issues or escalations.
• Document customer interactions accurately according to company standards.
• Update customer accounts and system information accurately.
• Meet individual KPIs and support department goals for customer service excellence.
• Adhere to company policies, procedures, and performance standards.
• Complete all required training and coaching within set timeframes.
• Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
• Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
• Perform other duties as assigned to support the contact center.

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Take ownership over resolving escalated or complex calls from customers

Bilingual Customer Service Representative – Spanish-English

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Deliver responsive, high‑quality support via phone, email, chat, and ticketing systems
• Track, triage, and resolve technical issues with accuracy and professionalism
• Troubleshoot hardware, software, and basic network connectivity challenges
• Provide clear, step‑by‑step guidance to users at all levels
• Escalate complex issues to advanced teams when needed
• Mentor junior technicians and support new team members
• Install, configure, and update software across user devices
• Support account management tasks such as password resets and lockouts
• Diagnose basic issues with printers, scanners, and peripherals
• Maintain inventory and contribute to asset management processes
• Create clear, detailed documentation of issues, resolutions, and procedures
• Provide friendly, empathetic, and highly effective customer service
• Translate technical concepts into language non‑technical users can understand
• Report potential incidents or anomalies immediately through proper channels

Information Technology Support Specialist

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds
• Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale
• Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning
• Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust
• Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

Customer Experience Specialist

• Assist with airborne measurement campaigns, data processing, and data management workflows in support of NASA Earth science related to wildfires
• Process and quality-check low-level airborne science data
• Integrate data from multiple airborne sensors
• Generate science data products for researchers and the user community
• Calibrate, validate, and format airborne sensor data
• Develop and maintain data processing workflows
• Troubleshoot data processing and quality issues
• Automate data processing using scripts and tools
• Document processing procedures and metadata
• Archive and distribute science datasets following set standards
• Support scientists with data analysis and product delivery

Airborne Scientific Data Support Specialist

• Leads the day-to-day activities of a specialized team in a contact center or client service environment
• Achieves specific outcomes and key indicators for their work group in order to optimize performance
• Delivers CARES model to customers and service partners
• Collaborates with business partners to meet customer and employee needs in a responsive, efficient manner
• Manages escalated issues and interacts with customers
• Manages the customer experience process
• Ensures that reporting is accurate and completed in a timely manner
• Conducts problem solving locally to own issues and share continuous improvement opportunities to the team
• May help manage workforce functions of the group
• Accountable for the performance of the customer support team
• Review team behaviors and identifies trends to drive employee engagement and outcomes
• Inspires, motivates, grows and develops customer service staff
• Leads change efforts and owns all outcomes
• Effectively plans, organizes, directs, analyzes and evaluates staff and processes

Licensed Customer Service & Support Specialist Supervisor

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Conducting outbound calls to reach patients recently discharged from the ER
• Support inbound calls from patients interested in our program
• Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.
• Assist with admin tasks to support patient care coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
• Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9.

Customer Service Associate

• Process requests for title documents received via email and phone
• Respond professionally and accurately to client inquiries
• Interact with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
• Maintain various client requirements and act accordingly for multiple clients at one time
• Complete various title transactions within the full title management scope
• Review account and title histories and provide thorough updates to clients including title status, password resets, billing questions
• Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Ownership over resolving escalated or complex calls from customers
• Contribute to the success of the customer experience and the overall success of the team

Bilingual Customer Service Representative, Spanish-English

• Leads and oversees customer service operations for assigned Government and strategic contact center functions, ensuring effective delivery of member, provider, client, and internal support services.
• Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
• Serves as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes.
• Establish, monitor, and manage operational goals, service levels, quality expectations, productivity outcomes, and customer experience measures for assigned lines of business.
• Oversee daily, weekly, and monthly contact center performance, including call volumes, queue health, staffing impacts, service level attainment, abandonment, average speed to answer, handle time, and other key operating metrics.
• Partner with Workforce Management to align staffing, skilling, routing profiles, queue assignments, and contingency plans with operational demand and client-specific requirements.
• Coordinate with Learning and Development to create, review, and update knowledge articles, job aids, alerts, one-pagers, and training guidance for frontline agents and leaders.
• Support client-specific operations, including facilitation of key clients meetings, reporting completion, and action plan development and execution for the maintenance of client contractual and regulatory operational results.
• Serve as a contact center subject matter expert for telephony, call routing, queue configuration, interactive voice response, portal impacts, and related technology changes.
• Participate in technology readiness, user acceptance testing, defect validation, production readiness, and go-live support for new systems, platforms, routing changes, and operational tools.
• Lead or support operational incident response for major incident management and high-impact system events by assessing contact center impact, coordinating with Information Technology and business partners, communicating guidance, and confirming resolution.
• Develop clear communication for internal teams and business process outsourcing partners regarding known issues, routing changes, client requirements, system outages, service impacts, and required agent actions.
• Partner with Quality Assurance and Client Engagement to support client audits, calibrations, action plans, attestations, quality improvement activities, and timely responses to client requests.
• Monitor and support escalated member, provider, client, and internal issues, ensuring appropriate research, resolution, documentation, and leadership visibility.
• Collaborate with business process outsourcing partners and internal leaders to ensure consistent execution of processes, adherence to client-specific requirements, and appropriate use of queues, transfer protocols, and knowledge resources.
• Support organizational planning, role definition, span-of-control alignment, responsibility mapping, and transition planning as Customer Service and Shared Services responsibilities evolve.
• Coach, develop, and hold leaders and team members accountable for performance, quality, engagement, communication, and operational discipline.
• Participate in hiring, onboarding, performance management, corrective action planning, talent development, and succession planning for assigned teams.
• Identify operational risks, process gaps, technology barriers, training needs, and improvement opportunities; recommend and implement solutions that improve service, efficiency, compliance, and associate experience.
• Maintain strong cross-functional relationships with Operations, Shared Services, Information Technology, Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Appeals, Complaints and Grievances, and other business partners.

Senior Manager, Customer Service

• Performs basic computation, data entry, and review of materials submitted to GNPPN Department by external customers
• Performs routine follow up with customers regarding incoming questions from phone, email, or fax
• Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management
• Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported
• Actively participates in team and department meetings, trainings, and activities
• Daily review of pharmacy submitted enrollment packet and supplemental materials
• Daily outreach to pharmacies to collect and process licenses and other materials
• Primary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications
• Receives and identifies all MAC requests received via email and distributes accordingly
• Daily entry of all requests & additions including data entry, online submission, and outcome communications
• Weekly submission of research requests to PBMs

Program Support Representative I

• Taking inbound calls from clients
• Manage and maintain incoming client and applicant requests
• Work closely with internal teams to ensure client needs and external service levels are met
• Leverage and navigate web-based applications and tools for managing client accounts
• Ordering reports and services for clients within established service level norms
• Manage positive relationships with clients to ensure customer retention
• Handle and resolve client support calls and/or emails for first contact resolution
• Provide excellent customer service to clients
• Ensure periodic updates are provided to the client
• Meet set expectations for call center metrics and client turnaround times
• Apply appropriate scripts and templates as required by management

Customer Support jobs in Maryland

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Customer Service Representative

Customer Service Representative

Bilingual Customer Service Representative – Spanish-English

Bilingual Customer Service, Spanish-English

Legal Support Specialist – Admin

Operations Support Specialist

Client Success Support Specialist

Information Technology Support Specialist

Bilingual Customer Service Representative

Customer Experience Specialist

Airborne Scientific Data Support Specialist

Licensed Customer Service & Support Specialist Supervisor

Sales/Customer Service Representative – English

Chat & Community Support Specialist

Customer Service Associate

Customer Service Representative

Bilingual Customer Service Representative, Spanish-English

Senior Manager, Customer Service

Program Support Representative I

Contractor Support Representative – French/English