Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Supporting a live call queue during scheduled project hours.
• Using company-provided equipment to access multiple systems and tools.
• Handling back-to-back inbound calls involving complex fraud-related situations.
• Following documented procedures to ensure accurate and consistent call handling.
• Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3).
• Managing emotionally challenging interactions while maintaining professionalism.
• Communicating effectively in a fast-paced virtual environment.

Call Center Customer Service Specialist

• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
• You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
• You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
• You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
• You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Insurance Support Specialist

• Partner across the organization to improve customers’ experience in fraud prevention, detection, and resolution
• Build strong, trusted relationships across fraud, operations, product, technology, and customer-facing teams
• Act as a connector across teams to align priorities and drive shared outcomes
• Represent and advocate for the customer perspective in decision-making
• Maintain an ongoing discovery approach to identify friction points across the end-to-end fraud journey
• Translate insights into clear, actionable opportunities for improvement
• Partner with teams to turn identified opportunities into actionable plans and support execution
• Ensure improvements are adopted, sustained, and scaled where appropriate
• Align work across multiple teams to ensure efforts are coordinated and focused on the highest impact areas

Fraud Customer Experience Business Partner

• Serve as a strategic partner to a senior leader and leadership team within a major division.
• Identify opportunities to leverage CX & The Way We Work capabilities.
• Lead the division’s adoption of The Way We Work mindsets and practices.
• Develop a deep understanding of the division’s strategy and operating environment.
• Create and own a divisional roadmap focused on opportunities for value creation.

Division Business Partner, Customer Experience – The Way We Work Enablement

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Engages with customers in a confident and compelling manner, performing the full range of customer service duties
• Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication
• Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand
• Works independently of support from a senior customer service representative, frequently utilizing the knowledge center
• Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
• Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

Customer Service Representative

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

🌐
Worldwide
❌ Jobs You've Hidden
⭐️ Saved Jobs
✅ Applied Jobs
✉️ Email Alerts
👤 Account
This job opening is no longer available.
Similar Jobs
Customer Service Representative, Bilingual in Spanish

🕒 April 23

Alignment Health

501 - 1000

⚕️ Healthcare Insurance

Website
LinkedIn
All Job Openings

Providing specialized member support and assisting with healthcare navigation for seniors. Ensuring members access care and maintaining coordinated care pathways for quality outcomes.

🇺🇸 United States – Remote

💵 $44.8k - $67.2k / year

💰 $135M Series C on 2020-03

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🗣️🇪🇸 Spanish Required

Product Support Specialist – BlackLocus

🕒 April 23

The Home Depot

10,000+ employees

🛒 Retail

👥 B2C

Website
LinkedIn
All Job Openings

Product Support Specialist managing technical support and user engagement leveraging SQL and AI at Home Depot. Collaborating on data-backed content recommendations and application adoption.

🇺🇸 United States – Remote

💵 $45k - $130k / year

💰 Debt Financing on 2007-07

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Customer Support L1

🕒 April 22

KASHIO

51 - 200

💳 Fintech

☁️ SaaS

🤝 B2B

Website
LinkedIn
All Job Openings

Customer Support L1 providing specialized support for Kashio payment platform. Handling complex cases for corporate clients and collaborating with technical areas.

🇺🇸 United States – Remote

💰 $500k Seed Round - KashIO on 2021-04

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🗣️🇪🇸 Spanish Required

Customer Service Representative, Bilingual in Spanish

🕒 April 22

Alignment Health

501 - 1000

⚕️ Healthcare Insurance

👥 B2C

Website
LinkedIn
All Job Openings

Customer Service Representative providing outreach and support to healthcare members. Ensuring access to care and assisting with healthcare needs for seniors.

🇺🇸 United States – Remote

💵 $44.8k - $67.2k / year

💰 $321.1M Post-IPO Debt - Alignment Health on 2024-11

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🗣️🇪🇸 Spanish Required

Customer Service Representative, English & Spanish Speaking

🕒 April 21

MULTI SEAL Tire Sealants

11 - 50

🛒 Retail

Website
LinkedIn
All Job Openings

Customer Service Representative providing bilingual support and resolution to tire purchase inquiries. Responsibilities include call handling, ticketing support, and customer service tasks.

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🗣️🇪🇸 Spanish Required

Search More Customer Support Jobs
🌐
Worldwide
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com
Search
Search Jobs by country
Search jobs by city
Search jobs by job title
Search entry-level jobs
Search junior-level jobs
Search senior-level jobs
Search jobs by tech stack
Search jobs by contract type
Search remote internships
Search remote part-time jobs
Remote jobs Anywhere in the World
Companies Hiring Anywhere in the World
Companies Hiring Sales People Anywhere in the World
Companies Hiring Software Engineers Anywhere in the World
Resources
Advice
Tips for finding remote jobs
Interview questions and answers
Resume examples
Cover letter examples
Post a job
Affiliates
Privacy policy
Terms of service
Job board SEO course
AI Apply Copilot
OpenClaw job finder
Jobs by Country
Remote jobs anywhere in the world (Worldwide remote jobs)
Remote jobs United States
Remote jobs Australia
Remote jobs Brazil
Remote jobs Canada
Remote jobs France
Remote jobs Ireland
Remote jobs Germany
Remote jobs Netherlands
Remote jobs Spain
Remote jobs UK
Popular Jobs
Remote data analyst jobs
Remote customer support jobs
Remote executive assistant jobs
Remote marketing jobs
Remote product designer jobs
Remote product manager jobs
Remote project manager jobs
Remote recruiter jobs
Remote sales jobs
Remote software engineer jobs
Jobs by Type
Remote full-time jobs
Remote part-time jobs
Remote contract jobs
Remote internship jobs
Remote entry-level jobs
Remote jobs with no experience required
Remote junior jobs (1-3 years of experience)
Digital nomad jobs
Remote jobs with no degree required
Freelance remote jobs
Temporary remote jobs
Remote jobs hiring now
Stay at home mom jobs

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Healthcare Customer Service Representative

• Manage high volume of incoming queries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information
• Meet established team targets
• Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
• Accurately track customer interactions to inform data analysis and evaluations
• Follow communication procedures and guidelines
• Take the extra mile to engage customers
• Filter customer queries to appropriate stakeholders and manage follow through and resolution.
• Provide coverage for colleagues as necessary.

Customer Care Coordinator

• Advocate for the client to ensure their needs are being met.
• Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process.
• Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team.
• Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients.
• Working with our clients to learn and understand their current workflows.
• Keep diligent records of all client meetings, tasks, and deliverables.
• Seeking out and nurturing relationships with power-users and influencers within client sites.
• Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues.
• Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score.
• Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment.
• Collaborating with first responders, which is a uniquely satisfying experience.
• Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.

Customer Experience Manager

• Utilize healthcare and/or customer service skills to assist with the blood collection process
• Collaborate with the team to transport and setup equipment at collection sites
• Create a welcoming and comfortable environment for volunteer donors
• Follow all safety procedures while collecting lifesaving blood donations
• Take time to personally connect with donors and listen to their stories
• Ensure that the blood collected meets goals, regulatory requirements, and can be safely transfused
• Drive Red Cross vehicles and setup/tear down equipment at donation sites
• Work a variable schedule which may include early mornings, late nights, weekends, and holidays

Blood Collection Staff – Customer Service

• Provide comprehensive or specialized support to Transportation Security Administration (TSA) offices
• Support the development, validation, and maintenance of Life Cycle Cost Estimates (LCCEs)
• Conduct cost modeling and analysis to support TSA program planning
• Assist in the formulation, development, tracking, analysis, and reporting of TSA budget and spend plans
• Conduct trend analyses, burn rate assessments, and projection modeling
• Provide forward-looking analysis and scenario planning based on anticipated TSA program needs
• Develop TSA program operational and financial metrics and benchmarking analyses
• Support TSA revenue forecasting, fee reconciliation, and carryover projections
• Assist with TSA capital investment planning and reporting
• Support TSA audit preparation, documentation gathering, compliance checks, and corrective actions

Financial Operations Support Specialist

• Advocate for the needs of learners and provide support and issue resolution across all phases of the learner experience.
• Support employment verification and Public Service Loan Forgiveness (PSLF) certification processes.
• Understand how learners move through their academic journey and the barriers or challenges they may face.
• Connect internal teams and external partners to solve issues raised by learners and enhance the learner experience.

Learner Support Specialist

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

See all jobs on JobTailor

Licensed Customer Service Representative II

Call Center Customer Service Specialist

Insurance Support Specialist

Fraud Customer Experience Business Partner

Division Business Partner, Customer Experience – The Way We Work Enablement

Senior Product Support Specialist

Chat & Community Support Specialist

Customer Care Agent

Customer Service Representative

Manager, Customer Service – LTC Transactions

Customer Service Representative

Healthcare Customer Service Representative

Customer Care Coordinator

Customer Experience Manager

Blood Collection Staff – Customer Service

Financial Operations Support Specialist

Learner Support Specialist

Bilingual Customer Service, Spanish-English

Customer Service Representative – Govt Public Trust Clearance

Customer Service Representative – Govt Public Trust Clearance