Bilingual Customer Service Representative, Spanish-English

TTEC

Bilingual Customer Service Representative resolving customer issues using Spanish-English. Working remotely to enhance customer experiences and contribute to team success.

Posted 7/2/2026full-timeRemote • Colorado, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington • 🇺🇸 United StatesJunior💰 $14 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving complex issues and enhancing the customer experience. Bilingual communication in Spanish and English is essential for effective interaction with diverse customers.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication SkillsProblem ResolutionResearch SkillsOwnership of Escalated Calls

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceResearchComputer ExperienceHigh School Diploma

Soft Skills

Written CommunicationVerbal Communication

Tools & Technologies

High Speed Internet

About the role

Key responsibilities & impact

Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Ownership over resolving escalated or complex calls from customers
Contribute to the success of the customer experience and the overall success of the team

Requirements

What you’ll need

6 months or more of customer services experience
High school diploma or equivalent
Great written and verbal communication skills in Spanish-English
Computer experience
High speed internet (>15 mbps)

Benefits

Comp & perks

Supportive of your career and professional development
An inclusive culture and community-minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Health and wellness incentives
Tuition reimbursement
Paid time off