Program Support Representative I

Recruiting.com

Program Support Rep I at Cencora supporting US distribution services. Handling customer inquiries and managing pharmacy enrollment with various administrative tasks.

Posted 7/1/2026full-timeOrange • California, Hawaii, Illinois, Iowa, Maryland • 🇺🇸 United StatesJunior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in data entry, customer communication, and process improvement within the pharmaceutical industry. Possesses strong organizational skills and a foundational understanding of business transactions and accounting principles.

Highest-signal resume keywords

Data EntryCustomer CommunicationProcess ImprovementOrganizational SkillsPharmaceutical Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic ComputationBusiness TransactionsAccounting PrinciplesHelp Desk Inquiry ManagementResearch Submission

Soft Skills

ProfessionalismCommunication Styles

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft AccessDatabase Programs

Industry Keywords

Pharmaceutical IndustryManaged CareClaims ProcessingEnrollment Packet Review

About the role

Key responsibilities & impact

Performs basic computation, data entry, and review of materials submitted to GNPPN Department by external customers
Performs routine follow up with customers regarding incoming questions from phone, email, or fax
Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management
Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported
Actively participates in team and department meetings, trainings, and activities
Daily review of pharmacy submitted enrollment packet and supplemental materials
Daily outreach to pharmacies to collect and process licenses and other materials
Primary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications
Receives and identifies all MAC requests received via email and distributes accordingly
Daily entry of all requests & additions including data entry, online submission, and outcome communications
Weekly submission of research requests to PBMs

Requirements

What you’ll need

Minimum of one (1) year of proven results in similar subject matter functions within the pharmaceutical industry
First-hand knowledge & understanding of team specific questions that come from incoming Help Desk inquiries
A well-rounded knowledge and understanding of business transactions, accounting principles, and market awareness
A combination of training, education, and/or experience that results in a greater understanding of professionalism in conduct, demeanor, and communication styles
Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned
Introductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Access; or similar database programs and structures

Benefits

Comp & perks

Health insurance
Dental care
Vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Professional development resources
Mentorship programs
Volunteer activities