Contractor Support Representative – French/English

Cisive

Contractor Support Representative managing inbound client calls and resolving support requests for Cisive, a background screening and identity verification company.

Posted 7/1/2026full-timeRemote • Maryland • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, effectively managing client relationships and ensuring compliance with privacy laws. Proficient in utilizing web-based applications and Microsoft Office Suite to meet client needs and service level expectations.

Highest-signal resume keywords

Inbound Customer Service ExperienceClient Relationship ManagementProblem Analysis and ResolutionMicrosoft Office Suite ProficiencyBi-lingual French/English

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Account ManagementBackground Screening ExperienceAnalytical Review SkillsCall Center Metrics ManagementScript and Template Application

Soft Skills

Excellent Communication SkillsOrganizational SkillsAbility to Manage Multiple Priorities

Tools & Technologies

SalesforceWeb-Based Applications

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Client Privacy ComplianceCustomer RetentionFirst Contact Resolution

About the role

Key responsibilities & impact

Taking inbound calls from clients
Manage and maintain incoming client and applicant requests
Work closely with internal teams to ensure client needs and external service levels are met
Leverage and navigate web-based applications and tools for managing client accounts
Ordering reports and services for clients within established service level norms
Manage positive relationships with clients to ensure customer retention
Handle and resolve client support calls and/or emails for first contact resolution
Provide excellent customer service to clients
Ensure periodic updates are provided to the client
Meet set expectations for call center metrics and client turnaround times
Apply appropriate scripts and templates as required by management

Requirements

What you’ll need

High school diploma or equivalent required
2 years of experience in an inbound customer service environment, or equivalent education experience
Experience in background screening or other analytical review role preferred
Demonstrated ability to organize and manage multiple priorities
Strong problem analysis and problem resolution skills
Strong computer skills with experience using Microsoft Office Suite required
Ability to maintain client privacy in compliance with all applicable laws
Excellent communication skills
Available for rotational weekend shifts
Experience with salesforce is a plus
Bi-lingual French/English is a plus

Benefits

Comp & perks

Professional office environment or remote working
Punctual and follow schedule to ensure Service Level Agreements are maintained