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Contractor Support Representative – French/English
CisiveContractor Support Representative managing inbound client calls and resolving support requests for Cisive, a background screening and identity verification company.
About the role
Key responsibilities & impact- Taking inbound calls from clients
- Manage and maintain incoming client and applicant requests
- Work closely with internal teams to ensure client needs and external service levels are met
- Leverage and navigate web-based applications and tools for managing client accounts
- Ordering reports and services for clients within established service level norms
- Manage positive relationships with clients to ensure customer retention
- Handle and resolve client support calls and/or emails for first contact resolution
- Provide excellent customer service to clients
- Ensure periodic updates are provided to the client
- Meet set expectations for call center metrics and client turnaround times
- Apply appropriate scripts and templates as required by management
Requirements
What you’ll need- High school diploma or equivalent required
- 2 years of experience in an inbound customer service environment, or equivalent education experience
- Experience in background screening or other analytical review role preferred
- Demonstrated ability to organize and manage multiple priorities
- Strong problem analysis and problem resolution skills
- Strong computer skills with experience using Microsoft Office Suite required
- Ability to maintain client privacy in compliance with all applicable laws
- Excellent communication skills
- Available for rotational weekend shifts
- Experience with salesforce is a plus
- Bi-lingual French/English is a plus
Benefits
Comp & perks- Professional office environment or remote working
- Punctual and follow schedule to ensure Service Level Agreements are maintained
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Client Account ManagementBackground Screening ExperienceAnalytical Review SkillsCall Center Metrics ManagementScript and Template Application
Soft Skills
Excellent Communication SkillsOrganizational SkillsAbility to Manage Multiple Priorities
Certifications
High School Diploma or Equivalent