Cisive

Business Analyst

• Partner with product owners and stakeholders to elicit, document, and validate business requirements across Cisive’s background screening workflows
• Translate complex business needs into clear, actionable user stories, acceptance criteria, and process flows
• Conduct gap analyses, workflow assessments, and process mapping across screening product areas including criminal, verifications, civil, medical, MVR, and drug screening
• Maintain a well-groomed, prioritized product backlog in collaboration with the Product Owner
• Facilitate discovery sessions, workshops, and stakeholder interviews to align on scope and intent
• Serve as a liaison between business stakeholders and the development team to ensure shared understanding
• Define and track KPIs and success metrics for delivered features and solutions
• Produce high-quality documentation including BRDs, process diagrams, data flows, and user journey maps
• Facilitate all scrum ceremonies: sprint planning, daily standups, sprint reviews, and retrospectives
• Shield the team from external interruptions and protect sprint commitments
• Track and communicate sprint velocity, burndown metrics, and team capacity
• Coach team members on agile principles and continuous improvement practices
• Identify and actively remove blockers, escalating impediments when necessary
• Foster a psychologically safe, high-trust team environment rooted in agile values
• Report sprint health and delivery progress to leadership and key stakeholders
• Continuously improve team processes through retrospective action items and experimentation

Senior Business Analyst

Associate

• Engage candidate for supporting documents or information pre-background screen.
• Assist candidate with dispute or consumer statement portion.
• Utilize in-house system for input of information to the lead.
• Required to obtain FCRA certification and maintain basic certification.
• Supports the RFI process via email or phone contact.
• Explain process to candidates, guiding them through the system.
• Take inbound calls from candidates.

Investigative Support Associate

Customer Support

• Taking inbound calls from clients
• Manage and maintain incoming client and applicant requests
• Work closely with internal teams to ensure client needs and external service levels are met
• Leverage and navigate web-based applications and tools for managing client accounts
• Ordering reports and services for clients within established service level norms
• Manage positive relationships with clients to ensure customer retention
• Handle and resolve client support calls and/or emails for first contact resolution
• Provide excellent customer service to clients
• Ensure periodic updates are provided to the client
• Meet set expectations for call center metrics and client turnaround times
• Apply appropriate scripts and templates as required by management

Contractor Support Representative – French/English

Security Analyst

• Monitor, tune, and triage alerts across the SIEM platform, escalating confirmed incidents per established runbooks
• Manage the vulnerability management lifecycle— including scanning, prioritization, remediation tracking, and executive reporting
• Support endpoint security, email security, and network monitoring tools; identify gaps and recommend configuration improvements
• Conduct periodic threat hunting activities and contribute to the development of detection rules and playbooks
• Participate in incident response activities including containment, eradication, and post-incident reviews
• Support ongoing SOC 2 Type II compliance efforts, including evidence collection, control testing, and coordination with external auditors
• Assist with NIST CSF assessments — mapping current controls to framework functions and identifying gaps for remediation
• Maintain and update security policies, standards, and procedures in collaboration with senior team members
• Conduct periodic security risk assessments and contribute findings to the organization risk register
• Track remediation efforts for identified risks and control deficiencies through to closure
• Partner with IT, Engineering, and business stakeholders to embed security best practices into day-to-day operations
• Assist in security awareness initiatives and provide guidance to staff on security topics
• Prepare clear, concise reporting on security metrics, vulnerability status, and compliance posture for management

Senior Business Analyst

Investigative Support Associate

Contractor Support Representative – French/English

Information Security Analyst