Cisive

Full-stack Engineer

• Design, develop, test, and maintain scalable software applications and services.
• Write clean, efficient, and well-documented code following industry best practices.
• Collaborate with product managers, QA engineers, and other developers to deliver high-quality solutions.
• Develop both front-end and back-end components using modern frameworks and technologies.
• Build and integrate RESTful APIs and web services.
• Work with SQL databases to manage and optimize data storage and retrieval.
• Troubleshoot, debug, and resolve software defects and performance issues.
• Participate in code reviews and contribute to continuous improvement of development processes.
• Support and maintain CI/CD pipelines for automated testing and deployment.
• Work within an Agile development environment including sprint planning, stand-ups, and retrospectives.
• Stay updated with emerging technologies and AI-enabled development tools.
• Perform other duties as assigned.

Software Developer

Onboarding Specialist

• Serve as primary point of contact for assigned new client onboardings.
• Plan, coordinate, and execute onboarding plans.
• Create a collaborative partnership with internal teams.
• Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
• Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
• Provide clear communications and ensure all onboarding documentation is current and accurate.
• Continuously see opportunities to improve the onboarding process and enhance the overall client journey.

Client Onboarding Specialist

Client Services Representative

• Serve as the primary point of contact for clients providing exceptional support
• Handle inquiries pertaining to the client’s background screening program
• Ensure clients receive superior service throughout their journey
• Assist clients with various topics including communication of investigative findings and reporting
• Collaborate with other members of the organization to support client’s screening program

Client Service Representative

• Develop and implement Azure-based monitoring (Application Insights, Log Analytics) to ensure the health and stability of our CI/CD systems.
• Write and maintain Azure DevOps pipelines to automate integration and deployment processes.
• Learn and work with a wide range of build tools, frameworks, and languages: Java, Python, TypeScript, .NET, Angular.
• Work with Powershell and YAML to support our internal tooling and automation efforts.
• Gain experience in both local and cloud-based development environments, debugging and testing features.
• Drive the automation of product deployments and help streamline our CI/CD workflows.

Intern – Software Developer

Business Development Rep

• Developing new revenue by engaging with Enterprise level Transportation prospects
• Achieving assigned annual quota by driving new background screening revenue
• Building and establishing a self-generated pipeline
• Ascertaining NEW client relationships exclusively
• Presenting, negotiating, and following through all new sales
• Maintaining accurate records and client contact information within Salesforce.com

Business Development Director

Account Manager

• Manage a portfolio of accounts at a high level to ensure customer satisfaction and retention
• Using the required documents and in accordance with the Salesforce Queue Policy, clearly and concisely present spec changes and IT issues and projects to IT and Change Management via Salesforce
• Track and monitor IT projects in the Salesforce and Target Process queues and manage ETAs (internally and externally)
• Coordinate internal involvement in order to meet client expectations (IT, Ops, Client Services, etc.)
• Work closely with Client Services to ensure client satisfaction and problem resolution and keep Client Services apprised of account changes through regular phone and email communications
• Schedule and facilitate regular calls (how often depends on the client)- the purpose of the calls is to discuss program health, best practices, new products/initiatives, etc.
• Client specific training for new and existing CSRs
• Annual top to bottom account analysis- spec review, enhancement recommendations, proposals (system and spec), YOY analysis, SLAs- were they met, why, suggestions to improve if not met, contract commitments- were they met for the year, why, etc
• Prepare Quarterly Business Review (QBR) Presentations including background statistics (run through CART), program enhancements, pending projects, industry trends, and other topics as required by the client
• Ensure QBR Presentations and QBR notes are uploaded in Salesforce and to the Wiki in a timely manner
• With the help of the CSR’s, ensure that the Wiki is continually updated and documented (i.e. Specs, fee schedules, etc.)
• Recognize and capitalize on opportunities to upsell
• Track SLAs and ensure contract commitments are met
• Prepare EOM reports in accordance with provided requirements
• Track and coordinate contract renewal as needed
• Other assigned tasks on an as needed basis.

Account Executive

• Guide, mentor, and motivate the account management team to meet and exceed revenue and retention goals.
• Develop and implement overarching strategies for client retention, growth, and customer satisfaction.
• Build and maintain strong, long-term relationships with high-value clients and ensure program success and compliance.
• Drive expansion within existing client accounts and identify new business opportunities to increase revenue through upselling products and program expansions.
• Work closely with departments like sales, marketing, and product management to improve customer experience and achieve business goals.
• Track key customer experience and account performance metrics, analyze data, and report on progress and goals to senior leadership.
• Manage account management budgets, establish financial goals, and forecast service revenue.
• Negotiate contracts and pricing with existing clients.
• Lead and mentor a team of account directors and account managers.
• Drive the partnership team's success through coaching, skill development, and resource management.
• Provide regular updates to the executive team on partnership progress, challenges, and performance metrics.
• Align account management efforts with the company’s overall business strategy and growth goals.

Account Director

Marketing

• Own healthcare partner marketing strategy across ATS/HRIS, GPO, and association partners.
• Build annual and quarterly co-marketing plans including joint value propositions and campaign calendars.
• Identify growth opportunities across integration partners and channels and translate them into executable plans.
• Lead execution of joint initiatives: webinars, events, email campaigns, content syndication, and cross-promotion.
• Develop partner assets including one-pagers, solution briefs, case studies, decks, and enablement kits.
• Manage integrated partner launches with Product and Partnerships.
• Partner with Sales and BDR teams to create partner-specific collateral.
• Collaborate with Demand Gen/ABM to build partner-influenced pipeline programs.
• Create partner-specific messaging addressing healthcare hiring realities.
• Equip partner teams with positioning, talking points, FAQs, and campaign-in-a-box materials.
• Enable internal Sales/CS teams to leverage partners in the sales cycle.
• Measure partner impact and provide reporting to GTM leadership.

Partner Marketing Manager – Senior

• Write clean, maintainable, and efficient code following established coding standards
• Assist in identifying, troubleshooting, and resolving basic software defects
• Participate in code reviews to learn best practices and support continuous improvement
• Collaborate with team members to design, develop, and test new or enhanced software features
• Support the documentation of code, technical processes, and application functionality
• Contribute to Agile ceremonies including sprint planning, sprint reviews, and daily stand-ups
• Learn and apply new technologies, frameworks, and tools as directed by senior development staff
• Perform other duties as assigned

Associate Software Developer

Software Engineer

• Lead the design and implementation of complex software systems and features
• Architect scalable and maintainable solutions to meet business needs
• Identify and mitigate technical risks in projects
• Conduct thorough code reviews and enforce coding standards
• Mentor and guide software developers, providing technical leadership
• Collaborate with stakeholders to define technical requirements and roadmaps
• Optimize application performance and troubleshoot advanced issues
• Drive adoption of new tools, technologies and best practices
• Contribute to strategic planning for team and product development

Software Development Team Lead

DevOps Engineer

• Lead the design, implementation, and maintenance of CI/CD pipelines using Azure DevOps.
• Own and manage cloud infrastructure in production environments, primarily within Microsoft Azure.
• Design, write, and maintain Infrastructure as Code using Bicep and ARM templates.
• Apply cloud-agnostic DevOps principles and best practices across infrastructure and deployment pipelines.
• Establish DevOps best practices for build, release, deployment, monitoring, and operational excellence.
• Ensure high availability, scalability, security, and performance of systems.
• Collaborate with development teams to streamline deployment workflows and improve developer productivity.
• Monitor and optimize system reliability, performance, and cost efficiency.
• Lead incident response activities, including root cause analysis and continuous improvement processes.
• Mentor, coach, and provide technical guidance to DevOps engineers.
• Document architecture, operational procedures, and technical processes.
• Partner with security teams to ensure compliance and implement secure deployment methodologies.
• Perform other duties as assigned.