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Investigative Support Associate
CisiveEngaging candidates to ensure compliance and assisting them in the background screening process. Utilizing in-house systems for document management and communication with candidates.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on handling high-volume inbound calls and resolving escalated customer complaints. Proficient in FCRA compliance and maintaining certification while utilizing Microsoft Word, Excel, and various computer applications effectively.
Highest-signal resume keywords
Customer Service ExperienceFCRA CertificationHigh-Volume Inbound CallsProblem ResolutionSuperior Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
FCRA KnowledgeTyping SkillsTime ManagementMulti-TaskingAttention to Detail
Soft Skills
Sound JudgementReasoning
Tools & Technologies
Microsoft WordMicrosoft ExcelEmailInternet Applications
Certifications & Qualifications
FCRA Basic Certification
Industry Keywords
Customer ComplaintsRFI ProcessAdherence to PoliciesConsumer Statement
About the role
Key responsibilities & impact- Engage candidate for supporting documents or information pre-background screen.
- Assist candidate with dispute or consumer statement portion.
- Utilize in-house system for input of information to the lead.
- Required to obtain FCRA certification and maintain basic certification.
- Supports the RFI process via email or phone contact.
- Explain process to candidates, guiding them through the system.
- Take inbound calls from candidates.
Requirements
What you’ll need- Prior customer service experience, including high-volume inbound calls.
- Experience responding to escalated calls/customer complaints and providing resolutions.
- Knowledge of the FCRA and able to pass FCRA Basic Certification Program.
- Ensure adherence to policies, regulations and processes, ability to exercise sound judgement and reasoning and resolve problems.
- Superior communication skills.
- Proficient in Microsoft Word and Excel, email, internet and computer-based applications.
- Time management skills, the ability to multi-task and attention to detail.
- Strong computer and typing skills.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities