Information Technology Support Specialist

General Dynamics Information Technology

Help Desk Technician IV providing technical support for national‑level operations at GDIT. Ensuring customers stay connected, productive, and mission‑ready.

Posted 7/15/2026full-timeAnnapolis Junction • Maryland, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in hardware and software troubleshooting, providing high-quality technical support and customer service. Capable of mentoring junior technicians and effectively communicating technical concepts to non-technical users.

Highest-signal resume keywords

Hardware/Software TroubleshootingRemote Support ToolsCompTIA Security+Technical DocumentationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue ResolutionSoftware InstallationNetwork Connectivity TroubleshootingAsset ManagementPrinter/Scanner Diagnostics

Soft Skills

EmpathyProfessionalismMentoringClear Communication

Tools & Technologies

Ticketing SystemsEmail SupportChat SupportPhone Support

Certifications & Qualifications

CompTIA Security+AA/AS Degree

Industry Keywords

Technical SupportCustomer ServiceIncident ReportingAccount Management

About the role

Key responsibilities & impact

Deliver responsive, high‑quality support via phone, email, chat, and ticketing systems
Track, triage, and resolve technical issues with accuracy and professionalism
Troubleshoot hardware, software, and basic network connectivity challenges
Provide clear, step‑by‑step guidance to users at all levels
Escalate complex issues to advanced teams when needed
Mentor junior technicians and support new team members
Install, configure, and update software across user devices
Support account management tasks such as password resets and lockouts
Diagnose basic issues with printers, scanners, and peripherals
Maintain inventory and contribute to asset management processes
Create clear, detailed documentation of issues, resolutions, and procedures
Provide friendly, empathetic, and highly effective customer service
Translate technical concepts into language non‑technical users can understand
Report potential incidents or anomalies immediately through proper channels

Requirements

What you’ll need

5+ years of related experience
U.S. citizenship required
AA/AS degree
Proficient in hardware/software troubleshooting
Remote support tools
CompTIA Security+ (or obtained within first 3 months)
Mission-essential availability may include holidays

Benefits

Comp & perks

Competitive compensation
401(k) with company match
Comprehensive health & wellness
Full flex work weeks
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance