General Dynamics Information Technology

Full-stack Engineer

• Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms
• Design, configure, and customize applications supporting Contact Center and Service Desk operations
• Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
• Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect)
• Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
• Collaborate with stakeholders, product owners, and cross-functional teams

Software Developer

ServiceNow

• Provide advanced Configuration Management support
• Implement and improve configuration controls
• Maintain service-to-CI relationships for Incident, Change, and Event Management
• Supports configuration control during system development
• Develop scripts for automation
• Collaborate with Engineering and Operations teams

Senior ServiceNow Configuration Analyst

Analytics Engineer

• Builds and codes applications and/or models using various computer programming languages.
• Designs, develops, deploys, and maintains advanced operating systems and operating system software.
• Installs enhancements and performs updates to software of existing systems, including middleware and application programs that run on the system.
• Performs troubleshooting of advanced problems and provides customer support for software systems and application issues.
• Debugs advanced problems with system software.
• Provides recommendations for continuous improvement.
• Performs maintenance tasks to keep systems running smoothly.
• Writes and updates test procedures and programs.
• May coach and provide guidance to less-experienced professionals.
• May serve as a team or task lead.

Cloud ETL Engineer

Network Engineer

• Report to the AWS Engineering Lead and ATO/ATM as needed.
• Provide support for computer program loading, program testing, crew preparations/training, trials, data analysis for trials, equipment and documentation discrepancies, fault isolation issues.
• Exercise responsibility for the computing equipment suites, setup configurations, equipment interfaces, proper activation and operation of computing environment, configuration, data extraction requirements and interfaces.
• Identification & resolution of system interface issues, assist with test conduct, analyze test results, support of CAPS and LIMS, and report findings.
• Review of related drawings and documents (including test procedures), report findings and recommendations; provide support for crew preparations & training/trials, data collection, data analysis and fault isolation assistance as needed.
• Report results of testing, special events, troubleshooting, lessons learned as required.
• Assess system installation and performance and report results in support of upcoming milestones.

Manager

• Lead and manage critical IT and cloud modernization initiatives by establishing technical roadmaps and ensuring alignment with strategic goals and technical requirements
• Drive initiatives that reduce technical debt, modernize legacy systems, and deliver high-quality technical solutions through workload migrations, containerization, and microservices adoption
• Act as the technical execution lead for task orders, ensuring technical solutions are in alignment with overall system solution and achieve technical quality delivery outcomes
• Establish coding standards, best practices, and processes to ensure consistent, high-quality development
• Guide teams in adhering to cloud compliance regulations (e.g., FedRAMP, NIST, CMMC) and ensuring alignment with enterprise IT governance
• Oversee task orders or projects simultaneously, managing risks, budgets, and technical outcomes to meet broader organizational objectives
• Develop and manage project timelines, budgets, and deliverables using tools like Microsoft Project and GitLab
• Mentor team members, conduct performance evaluations, and identify training opportunities to nurture a high-performing team

Azure Cloud Modernization Manager

Customer Success Manager

• Support the onboarding efforts of Mission Partners onto the ICAM Solution
• Analyze customer requirements and emerging needs
• Analyze reported issues and support the engineering team
• Provide verification of ICAM capabilities
• Actively engage with the customer throughout their lifecycle
• Provide scheduling and integration support for customer changes
• Advocate for the customer to ensure a positive experience
• Develop or support development for program deliverables
• Conduct demonstrations of delivered solution capabilities
• Assist with planning customer-facing services and capabilities
• Participate in Scrum calls
• Develop and manage client portfolios

Customer Success Manager – Secret Clearance

Artificial Intelligence

• Create, test, and refine prompts for various AI use cases (vibe coding, content generation, workflows, classification, etc.)
• Analyze AI outputs for accuracy, quality, tone, and adherence to requirements under supervision
• Document prompt templates, test cases, and best practices
• Collaborate with cross-functional teams to understand program goals and translate them into effective prompt strategies
• Identify edge cases, failure modes, and opportunities to improve reliability
• Maintain libraries of prompts and ensure consistent style and instructions across program under senior level supervision
• Stay current on generative AI capabilities, limitations, and emerging techniques

AI Prompt Engineer, Associate

• Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance
• Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
• Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
• Implement and configure portal pages, themes, and branding
• Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency
• Customize workspace layouts, components, and data visualizations
• Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records
• Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
• Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
• Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
• Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
• Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
• Grow junior talent through mentoring, partnership, and technical reviews
• Author, review, and lead the creation of white papers and contract artifacts
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations
• Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality

ServiceNow Service Portal Expert

Engineer

• Provides technical expertise to modernize network design and implementation supporting multiple Air Force and Space Force bases globally.
• Provides solutions to problems and guidance to less experienced field engineers.
• Conduct end-to-end testing of fiber optic cables using OTDR (Optical Time-Domain Reflectometer), power meters, and other tools.
• Provides recommendations and solutions resulting from equipment assessments and checkups.
• Provides training to internal and external groups on product features and specifications.
• Stengthens and builds client relationships by improving interaction with products.
• Review the work of less experienced team members.
• Execution - Coordinate with Government Points of Contact (POCs) to coordinate design, installation, base access, clearance, escorts, personnel and equipment to ensure project tasks can be completed on time.

Senior DS Engineer – Fiber

Backend Engineer

• Design, develop, and maintain RESTful APIs using Python frameworks (FastAPI, Flask, or Django)
• Build and maintain responsive UI components using React or Angular
• Integrate frontend applications with backend APIs and ensure seamless data flow
• Implement authentication and authorization (OAuth2/OIDC, JWT, RBAC) across backend and frontend
• Optimize applications for performance, scalability, and security
• Deploy and manage applications on AWS (e.g., API Gateway, Lambda, ECS/EKS, S3, CloudFront, RDS)
• Collaborate with cross-functional teams to deliver end-to-end solutions
• Write clean, maintainable, and well-documented code; participate in code reviews and testing

Full-Stack Developer, Python APIs, React/Angular UI

Program Manager

• Lead a complex data access and linkage program
• Ensure effective management of scope, schedule, budgets, quality, risks, and communications
• Represent the program in governance meetings and executive briefings
• Translate SOW requirements and policies into actionable plans
• Oversee integration of technical and operational work across teams
• Manage risk, issue resolution, change control, data governance
• Establish and maintain program-level metrics and dashboards
• Ensure high-quality program artifacts and reports
• Lead and mentor program and project managers

Senior Program Manager – Data Access

Machine Learning Engineer

• Design and deliver AI/ML solutions for operational readiness and faster decision-making
• Lead development of AI/ML architectures for fleet operations and logistics
• Collaborate with cross‑functional teams to translate complex requirements
• Drive outcomes such as reduced processing times and increased predictive accuracy
• Utilize modern technologies like TensorFlow, PyTorch, and secure computation to meet security requirements

AI/ML Engineer – Architect

• Work in a fast paced, collaborative environment where ideas are discussed and challenged openly
• Deliver new features and improve reliability of our core services including the major read/write paths for customer intake, application screening, and information dissemination
• Identify major system bottlenecks, or flaws in business logic, and proactively address them
• Take ownership over core product problems, be able to come up with your own solutions that you love and prove through data that it is impactful at scale
• Participate in a mentoring circle led by an early career champion.

Software Developer – Associate

• Assist the Senior Program Manager in executing program strategies, plans, and roadmaps aligned with program priorities
• Lead coordination among task leaders for enclave, data linkage, operations, and PPRL activities to ensure integrated schedules, dependencies, and milestones
• Act as an alternate point of contact for contract leadership, representing the program to stakeholders in meetings and briefings
• Manage risks, issues, and action items, driving timely resolutions, mitigations, and associated processes
• Oversee program dashboards and metrics on performance, quality, security, and user satisfaction while recommending improvements
• Coordinate quality assurance efforts to ensure deliverables, documentation, and communications meet program standards
• Maintain compliance with FISMA Moderate, FedRAMP, CMS ARS, Zero Trust, and data governance policies in collaboration with task leads
• Support stakeholder engagement, communications, and outreach to maintain the satisfaction of researchers, studies, and partners
• Mentor task leads, program managers, and project managers to build leadership depth and strengthen continuity
• Assist in planning and managing smooth program transitions, including knowledge transfer, data, environments, and tools

Deputy Program Manager – Data Access

• Ensure high-quality service delivery to customers through effective management of tools, operations and processes
• Works with service desk leadership to ensure customer needs are known and assists with escalations and execution
• Works with the ServiceNow team to ensure customer request for enhancements, defects, and maintenance of the platform are being performed efficiently
• Work with ServiceNow development team on projects, ensuring alignment with business strategy and successful delivery
• Tracks KPIs, manages SLAs, conducts service reviews, and ensures continuous service improvement
• Acts as a liaison between customers and our IT teams, vendors, and leadership, managing expectations and communication
• Gathers requirements to write agile stories that effectively and efficiently capture needs and functionality
• Leads, mentors, and manages IT staff in an Agile environment, fostering a team-oriented, problem-solving environment
• Works to implement ITIL best practices, drives automation, and optimizes processes for efficiency
• Assists with the development of policies and procedures and ensures their conformance with goals and objectives
• Assists customers by working with our IT teams to ensure the development and administration of schedule and performance requirements
• Keeps well-informed of new technologies and industry best practices and trends and then plans and advises for implementation
• Manages customer relationships
• Provides guidance and solutions to ensure customer needs align with strategic initiatives