ServiceNow Developer

General Dynamics Information Technology

ServiceNow Developer configuring and integrating ITSM platforms for GDIT, a technology and professional services company serving government, defense, and intelligence missions. Supporting automation, upgrades, security, and enterprise solutions remotely.

Posted 8/16/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $97,750 - $132,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and maintaining ServiceNow implementations, including Incident, Problem, Change, and Request Management. Proficient in JavaScript, HTML, and connecting ServiceNow with external APIs using REST and SOAP, while applying ITIL processes and Agile methodologies.

Highest-signal resume keywords

ServiceNow Certified System AdministratorJavaScript ProficiencyREST/SOAP API IntegrationITIL Processes KnowledgeAgile/Scrum Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationIncident ManagementProblem ManagementChange ManagementRequest ManagementBusiness Rules DevelopmentClient Scripts DevelopmentScript Includes DevelopmentContextual Security KnowledgeACL Debugging

Soft Skills

Problem SolvingTeam CollaborationPeer MentoringCommunicationProcess Improvement

Tools & Technologies

ServiceNowREST APIsSOAP APIsAutomated Test FrameworkAgile Tools

Certifications & Qualifications

ServiceNow Certified System Administrator

Industry Keywords

ITSM FrameworkSDLC PracticesUser Story GroomingPlatform GovernanceBackground Check for Public Trust

Tech Stack

Tools & technologies

ITSMJavaScriptSDLCServiceNowSOAP

About the role

Key responsibilities & impact

Configure Incident, Problem, Change, and Request Management
Manage users, groups, and foundational data structures
Design custom roles, security rules, and granular ACLs
Build workflows, Business Rules, Client Scripts, and Script Includes
Connect ServiceNow with external systems using REST/SOAP APIs
Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment
Groom user stories and translate business needs into technical designs
Partner with technical stakeholders, architects, and product owners on solution design and platform governance
Estimate relative work effort to enable prioritization
Support platform upgrade cycles, instance cloning, and Automated Test Framework execution
Stay current on new ServiceNow platform capabilities
Configure, develop, support, and maintain the ServiceNow implementation
Work with external development partners and stakeholders to develop enterprise business solutions
Perform other duties as assigned

Requirements

What you’ll need

1+ year of related experience
Technical training, certification(s), or degree required
Understanding of ITSM framework, application design, ITIL processes, and SDLC practices
Knowledge of Agile/Scrum requirements gathering
Knowledge of contextual security, roles, and ACL debugging
Ability to tailor forms, views, UI policies, and user settings
Proficiency in JavaScript, HTML, and Glide APIs
Experience connecting ServiceNow with external APIs using REST and SOAP
Ability to solve moderately complex problems, analyze and escalate difficult issues, and serve as a team escalation point
Ability to peer review work, compose knowledge articles, and contribute meeting artifacts
Ability to lead small team tasks and initiatives, work effectively with peers, and participate in peer mentoring
Ability to recommend process changes, drive value and service delivery, and contribute proactive ideas
Must be able to pass a background check to obtain a position of Public Trust
ServiceNow Certified System Administrator certification required
US citizenship not required

Benefits

Comp & perks

AI-powered career tool identifying career steps and learning opportunities
Internal mobility team focused on career goals
Comprehensive benefits and wellness packages
401(k) with company match
Competitive pay
Paid time off
Full-flex work weeks where possible
Medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan options
Ability to contribute pre-tax and post-tax dollars to 401(k) up to IRS annual limits
Vacation, sick, and personal time
Paid holidays
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
Typically 15 days of paid leave per calendar year for vacations, personal business, and illness
Additional 10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Award-winning culture of innovation
Military-friendly workplace