Support Assistant

General Dynamics Information Technology

Support Assistant providing Tier 1 help desk support for GDIT government information systems, including Tableau and Salesforce. Troubleshooting user access issues and escalating technical requests.

Posted 8/23/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $30 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 1 help desk support for government information systems, including proficiency in Tableau and Salesforce. Strong analytical, problem-solving, and customer service skills are essential for effectively resolving user issues and collaborating with cross-functional teams.

Highest-signal resume keywords

Tableau ProficiencySalesforce SupportCustomer Service SkillsAnalytical Problem-SolvingT4 Public Trust Eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Help Desk SupportTechnical SupportTroubleshootingTicketing System ManagementMicrosoft Office ProficiencyStandard Operating Procedures (SOP)Access ManagementIssue ResolutionProject ImplementationWork Plan Development

Soft Skills

Interpersonal SkillsDetail OrientedMultitaskingIndependent WorkCommunication Skills

Tools & Technologies

Service ConsoleEmail Support

Certifications & Qualifications

T4 Public Trust

Industry Keywords

Government Information SystemsCustomer SupportMission-Critical SupportEnd-User SupportCross-Functional Collaboration

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Provide help desk support to end users of government information systems, including Tableau and Salesforce
Identify, triage, and resolve or escalate support issues
Provide responsive, consistent, and reliable support to a mission-critical customer base
Provide Tier 1 support and escalate requests to development and operations teams when appropriate
Resolve access issues, process name changes, and update email information for system access
Troubleshoot end-user issues across designated platforms and route them to resolver groups as needed
Log help desk support requests in a ticketing system
Collaborate with cross-functional teams to identify and resolve issues
Implement projects, develop work plans, and ensure timely completion as directed by the IT manager
Assist users in acquiring access to systems and databases through email support and the Service Console

Requirements

What you’ll need

BA/BS degree in computer science or related field
2+ years of customer support experience in a technical environment
Exceptional customer service skills
Strong interpersonal skills for communicating with internal and external personnel of all levels
Strong analytical and problem-solving skills
Familiarity with Tableau and its functions
Skills in Microsoft Office, Standard Operating Procedures (SOP), and troubleshooting
Ability to multitask and work independently with minimal supervision
Ability to protect sensitive information
Ability to take direction and remain detail oriented
Existing T4 Public Trust or ability to obtain one
Ability to work shift hours, including weekends and holidays, as required by customer needs

Benefits

Comp & perks

Comprehensive medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan options
401(k) plan with company match
Full-flex work weeks where possible
Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year for new employees
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team
Wellness packages
Growth and professional development opportunities
Award-winning culture of innovation and military-friendly workplace