MII Training Program Support Specialist

General Dynamics Information Technology

MII training support specialist supporting Medicaid agencies’ CMS integrity training through portal access and help desk assistance. Resolving attendee issues remotely on Pacific Time.

Posted 8/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $76,500 - $103,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and help desk operations, with a strong focus on managing inquiries, troubleshooting access issues, and utilizing ticketing systems like Jira. Proven ability to analyze trends and improve processes while providing professional and solutions-oriented support in a remote team environment.

Highest-signal resume keywords

Customer Support ExperienceHelp Desk OperationsJira ProficiencyTraining SupportLearning Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportHelp Desk OperationsTroubleshootingInquiry Trend AnalysisJiraWeb-Based PortalsLearning Management SystemsEvent Management Systems

Soft Skills

Strong Customer Service OrientationExcellent Written CommunicationAbility to Manage Multiple InquiriesCollaboration in Remote TeamsSolutions-Oriented Support

Tools & Technologies

JiraLearning Management SystemsEvent Management Systems

Industry Keywords

Customer SupportHelp DeskTraining SupportProcess Improvement

About the role

Key responsibilities & impact

Support training attendees by managing multiple inquiries simultaneously
Prioritize time-sensitive requests and follow issues through to resolution
Collaborate with MII team members to provide responsive help desk support before, during, and after training events
Manage MII Portal access and attendee email inquiries
Provide front-line support to training participants
Serve as the primary point of contact for MII training help desk inquiries
Provide professional, patient, and solutions-oriented support
Track, analyze, and interpret help desk inquiry trends to identify process improvement opportunities
Manage, track, and resolve help desk requests and incidents using Jira or similar ticketing systems

Requirements

What you’ll need

Bachelors degree in a related discipline or an equivalent combination of education and experience
Minimum of 5 years of experience in customer support, training support, help desk operations, or related roles
Experience supporting web-based portals, learning management systems (LMS), training platforms, or event management systems
Ability to troubleshoot user access issues in real time
Ability to track, analyze, and interpret help desk inquiry trends
Proficiency using Jira or similar ticketing systems
Strong customer service orientation
Ability to manage multiple inquiries simultaneously and handle time-sensitive requests accurately and professionally
Ability to work fully remote during regular working hours aligned with Pacific Time (PT)
Excellent written communication skills
Ability to collaborate effectively within a remote team environment
US Citizenship Required: No
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: None
Travel required: Less than 10%

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Full-flex work week
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team supporting career goals
Medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan
Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Award-winning culture of innovation
Military-friendly workplace