BMC Remedy/Helix Developer

General Dynamics Information Technology

BMC Remedy/Helix Developer building ITSM workflows, integrations, and Digital Workplace offerings for GDIT’s U.S. government clients.

Posted 8/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $128,039 - $173,229 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software development, particularly with BMC Remedy and Helix applications, while effectively managing integrations, workflows, and customer requirements. Proficient in Agile methodologies and capable of delivering technical guidance and documentation in a remote team environment.

Highest-signal resume keywords

BMC Remedy DevelopmentREST API IntegrationAgile Project MethodologyITIL MethodologiesCompTIA Security+ CE Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentData AnalysisWorkflow DevelopmentIntegration DevelopmentRequirements GatheringDocumentation WritingChange ManagementTroubleshootingRelational Database KnowledgeNetworking Concepts

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationCustomer EngagementRemote Work Productivity

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioMicrosoft SharePointPentaho SpoonBMC HDMDeveloper StudioInnovation StudioAWS Cloud

Certifications & Qualifications

BMC Accredited AdministratorCompTIA Security+ CE Certification

Industry Keywords

SaaS SolutionsHelix ApplicationsService-Level AgreementsKPI ThresholdsDigital Workplace ServicesIncident ManagementChange RequestsConfiguration ControlCustomer OnboardingAgile Environment

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Provide technical guidance on application and integration capabilities
Gather requirements and prepare and deliver presentations and demonstrations
Write requirements and design documentation, implementation guides, and test scripts
Develop workflows and integrations in Developer Studio and Innovation Studio
Build forms, fields, workflows, and data import files for Foundation and Transactional Data
Develop REST API, web service, and LDAP integrations between Helix and external systems
Develop Digital Workplace service offerings
Work incident assignments and communicate with customers within service-level agreements
Create follow-on change requests and Jira stories
Prepare and coordinate change requests and follow operating procedures
Maintain and update the production environment and meet KPI thresholds
Support customer onboarding, ad-hoc requests, sustainment, and continual service improvement initiatives
Identify gaps between out-of-the-box workflows and custom requirements
Provide out-of-the-box solutions to minimize customization
Maintain system integrity through configuration control and change management
Manage sprint workload, forecast deliverables, execute milestones, minimize technical debt, and demonstrate completed sprint products
Communicate professionally with customers, peers, and leadership
Participate in on-call rotation, daily scrums, sprint planning, technical implementation reviews, service interruption change windows, and other requests
Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings

Requirements

What you’ll need

5+ years of software development experience
BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
Experience with SaaS solutions or AWS Cloud environments
Experience with BMC Remedy version 23.x or higher
Experience with ITIL methodologies
Expert familiarity with one or more 23.x+ Helix applications
Experience with Pentaho Spoon, BMC HDM, REST API, or web services for interfaces or data migration
Experience working in an Agile project methodology environment
Excellent verbal and written communication ability
Ability to create and edit Microsoft Word, Excel, and PowerPoint documents
Advanced ability to analyze data with Microsoft Excel or comparable tools
Ability to create and describe process flows in Microsoft Visio or comparable tools
Experience managing documents in Microsoft SharePoint
Working knowledge of relational databases
Understanding of networking concepts and OSI rules
Ability to use logging to troubleshoot issues
Experience providing customer demonstrations
Experience gathering and documenting customer requirements
Experience working with multiple projects and team members
Demonstrated ability to work productively in a remote location
Ability to obtain and maintain an Interim Secret security clearance before starting
CompTIA Security+ CE certification, which may be obtained within 3 months from start date
BS degree; additional years of experience may be considered in lieu of degree
U.S. citizenship required

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401(k) with company match
Competitive pay
Paid time off
Full-flex work weeks where possible
Vacation, sick, and personal time
Paid holidays
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
15 days of paid leave per calendar year for new employees
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan options
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team
Award-winning culture of innovation
Military-friendly workplace