Licensed Customer Service & Support Specialist Supervisor

PNC

Customer Service & Support Supervisor managing a phone-based sales and service team at PNC Wealth Management. Role focuses on customer experience and team performance for financial services.

Posted 7/10/2026full-timeRemote • Maryland, New Jersey, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $49,500 - $115,500 per yearWebsite

About the role

Key responsibilities & impact

Leads the day-to-day activities of a specialized team in a contact center or client service environment
Achieves specific outcomes and key indicators for their work group in order to optimize performance
Delivers CARES model to customers and service partners
Collaborates with business partners to meet customer and employee needs in a responsive, efficient manner
Manages escalated issues and interacts with customers
Manages the customer experience process
Ensures that reporting is accurate and completed in a timely manner
Conducts problem solving locally to own issues and share continuous improvement opportunities to the team
May help manage workforce functions of the group
Accountable for the performance of the customer support team
Review team behaviors and identifies trends to drive employee engagement and outcomes
Inspires, motivates, grows and develops customer service staff
Leads change efforts and owns all outcomes
Effectively plans, organizes, directs, analyzes and evaluates staff and processes

Requirements

What you’ll need

FINRA Series 7 and 63 (or 65,66) required
FINRA Series 24 (or 9,10) preferred
3+ years of industry-relevant experience
2 years of previous managerial experience (in lieu of a degree)
Accountability
Continual Improvement Process
Customer Interactions
Customer Service
Decision Making
Relationship Building
Results-Oriented
Technical Support
Client Relationship Management
Customer Experience Management
Decision Making and Critical Thinking
Effective Communications
Problem Solving
Process Management
Tech Savvy

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceTechnical SupportProcess ManagementProblem SolvingContinual Improvement Process

Soft Skills

Effective CommunicationsRelationship BuildingResults-OrientedAccountabilityInspiration and Motivation

Certifications

FINRA Series 24FINRA Series 9FINRA Series 10