Customer Service Representative

Amynta Group

Customer Service Representative at Amynta Group responsible for processing title document requests and providing excellent client support at Hunt Valley, MD.

Posted 7/6/2026full-timeBaltimore • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while managing multiple client requirements and title transactions. Proficient in data analysis and providing thorough updates to clients, ensuring a professional and positive company image.

Highest-signal resume keywords

Client InteractionTitle ManagementData AnalysisCommunication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Title TransactionsData AnalysisKeyboarding Skills

Soft Skills

Strong Work EthicTime ManagementInterpersonal SkillsListening SkillsReading Comprehension

Industry Keywords

Client InquiriesAccount ReviewException AccountsProfessional Appearance

About the role

Key responsibilities & impact

Process requests for title documents received via email and phone
Respond professionally and accurately to client inquiries
Interact with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
Maintain various client requirements and act accordingly for multiple clients at one time
Complete various title transactions within the full title management scope
Review account and title histories and provide thorough updates to clients including title status, password resets, billing questions
Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing

Requirements

What you’ll need

High school diploma
AA degree or higher preferred
2-4 years’ related experience (Preferred)
Comprehensive knowledge of subject matter
Excellent written and verbal communication skills
Strong attention to detail
Strong listening and reading comprehension skills
Ability to analyze data and present recommendations based on outcomes of analysis
Strong work ethic and excellent time management skills
Strong interpersonal skills and ability to work well with people throughout the organization
Willingness to maintain a professional appearance and provide a positive company image
Willingness to work non-traditional shifts which meet the needs of the team and company
Accurate keyboarding skills

Benefits

Comp & perks

medical
dental
vision insurance
401(k) participation
paid time off
holiday pay