Customer Service Representative

Aspira

Customer Service Representative managing inbound and outbound customer interactions, focusing on delivering exceptional service to customers in Canada.

Posted 7/23/2026part-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem resolution, and adherence to company policies. Proficient in managing customer interactions and maintaining accurate documentation while meeting performance standards.

Highest-signal resume keywords

Inbound Contact Center ExperienceCustomer-Facing ExperienceMicrosoft Office Suite ProficiencyTyping Speed of 50+ Words Per MinuteTelecommunication Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem ResolutionDocumentation AccuracyKPI AchievementReservation Management

Soft Skills

Effective CommunicationTeam CollaborationPositive Attitude

Tools & Technologies

Telecommunication ToolsChatSMS

Industry Keywords

Contact CenterCustomer SupportService RolePerformance Standards

About the role

Key responsibilities & impact

Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
Follow established processes to assist customers with reservations, ticketing, permits, and other services.
Effectively transfer customers to the appropriate department when needed.
Seek management support when necessary for complex issues or escalations.
Document customer interactions accurately according to company standards.
Update customer accounts and system information accurately.
Meet individual KPIs and support department goals for customer service excellence.
Adhere to company policies, procedures, and performance standards.
Complete all required training and coaching within set timeframes.
Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
Perform other duties as assigned to support the contact center.

Requirements

What you’ll need

High School Diploma or equivalent.
1+ years of inbound contact center experience.
2+ years of customer-facing experience in a service role.
Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.

Benefits

Comp & perks

Flexible schedule is required, including evening or weekend hours