Customer Support

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

• Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
• Verifies contacts and account information
• Examines customer problems and implements appropriate corrective action to respond to customer requests
• Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action
• Maintains and creates logs, reports, records, and files
• Investigates, coordinates, and tracks a wide range of customer issues and problems
• Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
• May interface with offshore call center to answer questions on process or specialized situations
• May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
• May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers
• Other duties as assigned

Customer Service Representative

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Small Business Customer Service Representative

• Support Collins Aerospace avionics products and systems, including Flight Management Systems, Navigation, Communication, Autopilot, Cabin Management, and other related systems.
• Solves systems/technical problems at various levels in scope and complexity, which may require data and root cause analysis.
• Aptitude to question and discover the customers’ actual needs and requirements in the most expedient manner.
• Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed.
• Ensure timely resolution of customer support and assistance requests utilizing established procedures.
• Engage with colleagues and team members to provide corrective action and resolutions to customer queries.
• Provide timely and accurate assistance in response to requests from customers or Customer Service Engineers.
• Must be prepared to work a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 3 on, 2 off, 2 on, 3 off; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights, four months on days); first 30 days of employment for training purposes will be Monday-Friday, day shift, 8-hour shifts.

Avionics Product Support Specialist

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
• This role offers schedule flexibility once certified.

Inbound Customer Support Agent

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Service – Temporary

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.

Sales Associate – Customer Service

• Identify opportunity for process improvements within the customer service functional area.
• Review and analyze basic or tactical assignments related to Customer Service deliverables, prepare marketing proposals, and assist with special projects relating to product conversions and new product development.
• Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing expertise in the policies, procedures, and compliance requirements.
• Provide information to functional colleagues, internal partners, and stakeholders, including internal or external customers.
• Proactively manage your own queue of Add Locations requests for internal Sales and Sales Support people for Wells Fargo Merchants.
• Utilize analytical thinking to evaluate submissions and ensure clear direction prior to managing the data entry process for onboarding a new MID.

Business Relationship Support Representative – Merchant Services Onboarding Operations

• Responding to phone calls from customers and be a proactive voice of the company to them.
• Identify and enter no-charge orders, credit memos and returns.
• Research and resolve problems regarding orders.
• Assist sales reps with product and procedural issues.
• Respond to customer inquiries in a timely manner.
• Follow up on orders that need attention.
• Assist customers in learning our systems and using our tools.
• Work with customers to fulfill their window and door buying needs.
• Suggest additional products/options where appropriate.
• Train and provide guidance to new team members to enhance customer service.
• Suggest improvements to systems and procedures.
• Help to implement changes that improve quality and efficiency.
• Test new and updated programs.
• Perform other job-related duties as necessary to fulfill responsibilities of the position.
• Process Job Site service requests.

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Serve as the first point of contact for members, clients, or customers.
• Handle inbound and outbound calls, respond to text messages and emails.
• Manage case work and document interactions accurately.
• Ensure a positive customer experience.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Collaborate with internal teams to resolve customer concerns.

Member Support Specialist

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

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• Field phone calls from clients and participants throughout the day regarding topics such as password reset, participant account balances, questions on debit card declines, submission of claims, and ordering replacement cards.
• Process forms and enter data related to benefit processes in a timely manner.
• Research and respond to claims questions.
• Send routine confirmation and documentation request emails and letters.
• Log/tag calls received to support excellent customer care and internal communication.
• Provide a high level of customer service to all clients and participants.
• Maintain quality work that exemplifies and promotes our company’s core values.

• Support business customers with their Internet, Video and Phone services
• Respond to technical support requests
• Perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs
• Troubleshoot and assist customers making changes to complex HPBX phone systems
• Capture detailed problem analysis and resolution plans in the customer database
• Determine the scope of customer issues in an effective and professional manner
• Effectively resolve customer issues timely
• Properly document all customer interactions
• Educate customers on setting up their customer portal account
• Complete router troubleshooting and setups
• Provide voice service troubleshooting and reset voicemail passwords
• All other duties as assigned

Business Support Representative

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Healthcare Customer Service Representative

• Advocate for the client to ensure their needs are being met.
• Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process.
• Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team.
• Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients.
• Working with our clients to learn and understand their current workflows.
• Keep diligent records of all client meetings, tasks, and deliverables.
• Seeking out and nurturing relationships with power-users and influencers within client sites.
• Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues.
• Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score.
• Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment.
• Collaborating with first responders, which is a uniquely satisfying experience.
• Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.

Customer Experience Manager

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

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Court Support Specialist

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Avionics Product Support Specialist

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Customer Care Agent

Sales Associate – Customer Service

Business Relationship Support Representative – Merchant Services Onboarding Operations

Customer Service Representative

Customer Support Advocate

Member Support Specialist

Manager, Customer Service – LTC Transactions

Customer Service Representative

Customer Service Representative

Business Support Representative

Healthcare Customer Service Representative

Customer Experience Manager

Bilingual Customer Service, Spanish-English

Customer Service Representative – Govt Public Trust Clearance