Customer Care Specialist 1

Nordstrom

Customer Care Specialist 1 providing customer support for Nordstrom in a remote role. Responsible for troubleshooting inquiries and ensuring customer satisfaction via phone contacts.

Posted 6/30/2026full-timeRemote • Iowa • 🇺🇸 United StatesJunior💰 $16 - $24 per hourWebsite

About the role

Key responsibilities & impact

Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
Process orders and enter data into order entry system via incoming phone contacts
Track customer packages
Other duties as assigned

Requirements

What you’ll need

6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
Excellent communication skills
Understanding of computer systems and troubleshooting issues with minimal assistance
Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
A quiet, distraction free, secure home workspace
Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi)

Benefits

Comp & perks

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Performance-based incentives/bonuses
Work from Home Subsidy! $50/month

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Order EntryData EntryTroubleshootingCustomer Inquiry Resolution

Soft Skills

Problem-SolvingInterpersonal Skills