Nordstrom

Full-stack Engineer

• Architect and evolve the AI Agentic Platform — defining the foundational layers for agent orchestration, tool use, memory, and multi-agent coordination at Nordstrom scale
• Partner with AI/ML and product teams to translate business goals into platform capabilities that enable autonomous agent workflows across commerce, inventory, and customer experience domains
• Lead cross-team design reviews, establish platform engineering standards, and create reusable architecture artifacts that accelerate delivery across the organization
• Apply deep AI fluency to evaluate and integrate LLM APIs, vector stores, RAG patterns, and emerging agentic frameworks (e.g., LangGraph, AutoGen, OpenAI Assistants API, Semantic Kernel)
• Mentor and coach engineers across teams; serve as the technical escalation point for complex agentic system issues and significant operational incidents
• Drive decisions on platform observability, evaluation, and guardrails — ensuring agents behave reliably, safely, and within business policy constraints
• Hands-on POC development for novel agentic patterns to prove viability and inform broader team adoption
• Collaborate with senior technology and business leaders to articulate trade-offs, influence roadmaps, and align platform strategy with Nordstrom’s long-term AI vision
• Contribute to Nordstrom-wide engineering standards, open-source initiatives, and the broader AI engineering community

Principal Engineer, AI Agentic Platform

Program Manager

• Support our Returns & Exhaust program which encompasses the end-to-end journey of customer returns
• Own the delivery of individual projects within the broader Returns & Exhaust programs
• Drive to measurable outcomes by leveraging effective communication, relationship-building, and analytical skills
• Optimize returns processing systems and processes
• Help build a strategic path forward for newer capabilities including returns for alternative inventory models
• Support advancement of our returns technology platform to strengthen returns visibility and executional accuracy across the entire network
• Identify opportunities to decrease loss from product exhaust

Senior Program Manager, Returns & Exhaust

Human Resources

• Generate, analyze, and distribute accurate HR reports in a timely and effective manner
• Support org health reporting by tracking and synthesizing key workforce metrics (headcount, turnover, absenteeism, compliance rates) to surface trends and inform HRBP recommendations.
• Serve as a subject matter expert for HR processes, including required compliance training and providing support and guidance to stakeholders.
• Identify trends and recommend follow-up needed with leaders related to compliance, hiring, and performance management processes
• Communicate status updates on training and required rhythm-of-the business activities with clarity and consistency
• Collaborate with Managers and Supervisors to provide guidance on PDD and PIP processes where required.
• Use company policies and procedures to ensure consistency in handling ER cases.
• Track ER cases for the assigned groups, identify trends, and escalate ER cases to HRBPs, the ER team, or other groups as needed.

HR Advisor – Corporate Operations

• Consult internal partners on effective utilization of technology to support their processes
• Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools
• Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions
• Hold HR and Technology stakeholders accountable to design principles
• Collaborate with technology teams and business leaders to enable core capabilities and deliver business value
• Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level
• Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making
• Manage stakeholder expectations while supporting governance and service delivery model
• Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems
• Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives
• Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur
• Prioritize feature opportunities and develop backlog, supporting the roadmap
• Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams
• Engage with vendors to influence SaaS product roadmap
• Benchmark with industry peers
• Utilize research and usability sessions to validate feature design
• Drive technical and non-technical root cause analysis for underperforming business KPIs
• Manage special projects and perform other related duties as assigned

Senior Program Manager, Tech – Workforce Management

• Own and manage the Nordstromcard.com content calendar
• Support the planning and delivery of credit marketing lifecycle campaigns across channels
• Serve as a primary liaison between the credit marketing team, marketing operations, and Nordstromcard.com
• Partner with TD Bank on day-to-day campaign operations
• Collaborate with cross-functional partners
• Help ensure that credit marketing goals are embedded into features and functionality planning for Nordstromcard.com

Program Manager – Credit Marketing

Engineering Manager

• Lead and manage a team responsible for a complex, multi-channel inventory movement platform serving stores, distribution centers, and fulfillment centers.
• Collaborate deeply with business stakeholders and cross-functional partners to understand end-to-end inventory movement use cases, translating them into scalable and consistent technical solutions.
• Drive alignment across channels and banners to reduce complexity, retiring workarounds and legacy process layering in favor of unified, well-governed solutions.
• Work with stakeholders to define and track KPIs, roadmaps, and priorities, ensuring technical investments map directly to business outcomes.
• Drive cross-team collaboration to align technical strategy, manage dependencies, and ensure shared prioritization of deliverables across partner teams.
• Champion visibility and traceability in inventory movement – ensuring that the state and history of inventory transitions are observable, auditable, and actionable.
• Ensure teams have the tools, resources, and information needed to succeed and continuously improve.
• Recruit, develop, and retain top talent, building motivated teams that deliver high-quality solutions efficiently.
• Contribute to architecture, coding, test plans, project planning, deployment, and operations to ensure excellence in execution.
• Promote continuous improvement by quantifying customer impact, eliminating waste, increasing productivity, and shortening feedback loops.
• Champion an AI-first approach to software development – embedding AI-assisted coding, code review, and delivery practices into the team’s everyday workflow to accelerate velocity and raise the quality bar.

Engineering Manager, Inventory Movement

Customer Support

• Contributes to code, design, collaborates with local team
• Tests all scenarios and conforms to quality standards
• Measures and understand local scope
• Conforms to secure coding practices and secure system fundamentals
• Displays knowledge of Computer Science fundamentals related to own work

Engineer 1 – Customer Experience Platform

• Design and build real-time positioning decision pipelines that consume demand signals, unit economics, sellability scores, and positioning time to determine optimal inventory placement across the fulfillment network
• Own end-to-end implementation of Pack & Hold Reimagined, Returns Positioning, and Racking capabilities requiring solution-level design with full upstream/downstream integration consideration
• Analyze and deconstruct complex inventory state problems across inventory systems
• Identify and implement automation to streamline delivery of positioning services and drive measurable outcomes
• Work with business, infrastructure and security teams on delivering any enhancements and bug fixes for production systems
• Describe detailed system interactions with direct dependencies; design deployment processes that minimize downtime and include alerting that detects failures before they impact customers
• Improve quality of output throughout the team: provide actionable feedback during code and system design reviews, document team processes and designs, and ensure solutions are extensible
• Participate in design and code review to ensure quality and testability of feature code
• Mentor and support junior engineers across a wide spectrum of technical activities

Senior Software Engineer, Inventory Positioning

• Write production code as a core part of your week — this is a hands-on individual contributor role, and you’ll be one of the people shipping the work, not just shaping it
• Lead the design, development, and operation of complex distributed systems that process sales transactions, in-store alerts, and other business data
• Build using strong development practices: write clear, maintainable code; cover it with meaningful tests; instrument it for production; and keep technical debt in check
• Perform thoughtful code reviews that catch real issues, share context, and help teammates grow — and welcome the same in return on your own work
• Work through design problems alongside the team — whiteboarding, debating tradeoffs, and arriving at better solutions together
• Take the time to understand the why behind a problem before reaching for a solution, including the business context, the user experience, and the constraints that shaped the existing system
• Partner with engineers, product managers, business stakeholders, and vendors to turn ambiguous problems into well-scoped solutions — translating business needs into functional requirements, and technical tradeoffs into language the business can act on
• Mentor other engineers and help the team continuously raise its bar on quality, automation, and delivery speed
• Operate with a DevOps mindset: own your service in production, including monitoring, alerting, CI/CD, and cloud infrastructure
• Develop practices for delivering high-quality code with the help of AI coding assistants

Senior Engineer – Asset Protection

Cloud Engineer

• Implement and champion cloud technologies within our organization which adhere to engineering and security standards
• Build secure tooling to allow the self-service of AWS, GCP, Azure, and OCI offerings by application teams
• Work closely with both development and operations teams with a demonstrated commitment to their success
• Operational support to operate clouds at enterprise scale
• Participate in a shared on-call rotation to provide operational support for critical cloud services and platforms

Engineer 1 – Cloud Engineering

Platform Engineer

• Define and drive the product roadmap for experimentation and platform infrastructure, ensuring alignment with Nordstrom’s engineering strategy and broader digital product goals.
• Evaluate where AI and automation can accelerate roadmap delivery or unlock new platform capabilities.
• Evangelize the roadmap with stakeholders across Engineering, Product, Digital Merchandising and Analytics.
• Define and monitor KPIs across your portfolio. Use those metrics to make investment decisions.
• Write user stories, acceptance criteria, and technical requirements for platform features, tooling improvements, vendor integrations, and infrastructure upgrades.
• Own launch plans including UAT, communication, change management, and post-launch validation.
• Partner with Engineering Manager and Tech Leads to align on priorities and execution.

Product Manager 2 – Experimentation, Observability, Platform Infrastructure

Security Engineer

• Design, deploy, and operate network security controls across enterprise, cloud (AWS, Azure, GCP), and retail edge environments
• Implement and maintain zero-trust network access (ZTNA) policies, microsegmentation, and perimeter security using tools like Zscaler, Palo Alto Networks, and cloud-native NGFWs
• Build and maintain automation pipelines for security policy management, firewall rule lifecycle, and compliance validation — treating infrastructure as code
• Collaborate with cloud, platform, and application teams to integrate security at the network layer without blocking delivery velocity
• Serve as a subject matter expert for authentication and authorization frameworks: 802.1X, EAP-TLS, RADIUS/ClearPass, certificate management, and IAM integrations
• Monitor, triage, and respond to network security events; drive root cause analysis and long-term remediation
• Author engineering documentation, threat models, and security runbooks; contribute to architecture reviews
• Mentor engineers across the NIO organization on security best practices and automation patterns
• Participate in on-call rotation for critical security infrastructure

Senior Network Security Engineer

Operations

• Lead a large, talented team: Hire, mentor, and guide a large team of IT professionals, ensuring they have the tools and resources needed to succeed.
• Enhance our IT infrastructure: Use your expertise in Microsoft Intune and the Azure platform to manage and optimize our technology stack, ensuring seamless operations.
• Oversee Helpdesk operations: Take ownership of our IT Helpdesk, focusing on continuous improvement to enhance the user experience.
• Drive innovation with AI: Identify and implement AI technologies to enhance day-to-day operations and improve productivity.
• Serve as a strategic partner: Work closely with a wide array of business units, from marketing to engineering, to understand their unique technical needs and tailor support strategies that enable their success.
• Manage resources effectively: Oversee scheduling and resource allocation for your team to meet the demands of various business units while maintaining budgetary requirements.
• Manage our service platform: Leverage your experience with the ServiceNow platform to streamline service requests, incident management, and asset tracking.

IT Operations Manager

• Analyze HRIS and payroll processes, identifying opportunities, and providing recommendations for optimization
• Ensure that HRIS and payroll processes are accurate, efficient, compliant, and consistent with the company’s overall objectives
• Provide first-line support for HR System support and assist with the coordination of all on and off cycle biweekly payroll processing
• Maintain and help drive production planning and execution to support accurate and efficient day-to-day operations
• Participate in a consultative role to support assigned region with employee inquiries, complex employee issues, and processing questions
• Execute complex and/or high impact business processes and/or transactions
• Proactively assess, refine and implement HRIS and Payroll process improvements and tools, including appropriate documentation
• Plan, facilitate, and/or execute projects, including owning entire larger impact projects, as assigned
• Build positive team relationships through collaboration and active participation to achieve department and team goals
• Serve as an escalation point and Subject Matter Expert (SME) for more complex HRIS and Payroll matters
• Provide training, guidance, and support to the HRIS and Payroll team regarding relevant topics
• Drive payroll projects and issue resolutions
• Support the administration of time, pay, and absence data for bi-weekly payroll processing
• Support the administration of benefits, compensation, leave, learning, and recruiting
• Ensure accurate and timely payroll reporting

HR Ops Specialist

• Own the program roadmap across the Finance Insights, Analytics & AI portfolio, including milestone tracking, dependency management, sequencing, and value realization
• Lead a small team or program managers and data analysts, setting clear expectations, developing talent, and maintaining a high-performance culture focused on delivery and continuous improvement
• Manage multiple stakeholder groups across the enterprise, creating alignment and prioritization, raising issues requiring decisions or input, mitigating risks, and resolving conflicts
• Partner with a team of data analysts and technical teams to connect analytical and AI solution development to program delivery, ensuring work moves from concept to production on time and with appropriate governance
• Develop and own communications and materials across audience levels, including executive sponsors and senior leadership, with clarity on status, risks, and decisions needed
• Establish and maintain operating cadences, governance standards, and program frameworks that keep the portfolio on track and teams aligned
• Proactively identify roadblocks and propose solutions that contribute to organizational success, escalating to senior leadership as appropriate
• Manage complex, interdependent workstreams with an eye toward sequencing, value creation, and enterprise-wide impact
• Demonstrate discretion and professionalism when working with senior leadership on sensitive business and organizational issues, effectively managing ambiguity and proposing workable solutions to challenging problems
• Supplement other roles and responsibilities to deliver the program’s initiatives, as needed