Client Support Specialist

AgencyBloc

Client Support Specialist delivering exceptional support through AgencyBloc’s product suite. Engaging with clients via phone, email, and chat to resolve inquiries and ensure successful product utilization.

Posted 6/29/2026full-timeCedar Falls • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a product expert on AgencyBloc’s suite of products, understanding how it impacts clients’ businesses and providing clear guidance.
Enhance client relationships by delivering engaging, solution-oriented support in every interaction.
Provide troubleshooting assistance and conduct brief training sessions via web meetings, phone calls, live chat, video and email.
Respond to client inquiries in a timely and professional manner, ensuring their concerns are addressed and collaborating with internal teams when needed.
Proactively help clients overcome barriers to adoption and ensure they fully utilize the product’s features.
Meet or exceed department metrics, including goals for client satisfaction, efficiency, and revenue impact.
Offer feedback and insights on processes and procedures to improve operational efficiency and client experience.
Actively participate in weekly team meetings and bi-weekly 1-on-1s with your Manager & the Director of Customer Support to stay aligned with goals.
Perform other duties as assigned to support the team and company objectives.

Requirements

What you’ll need

3+ years of experience in software support or the life and health insurance industry.
Experience with AgencyBloc is a plus but not required.
Strong communication and problem-solving skills with a customer-first mindset.
Comfortable working with technology and quickly learning new tools.
Proficient in Google Suite (Docs, Sheets, Gmail, Calendar, etc.) and Microsoft Office (Word, Excel, Outlook, etc.).
Detail-oriented with the ability to prioritize multiple tasks effectively.
Motivated by the opportunity to contribute to a fast-moving, entrepreneurial team.
Quick-thinking, adaptable, and resilient, with a positive, collaborative attitude.
A self-starter with humble confidence and the ability to communicate across teams for clarity and alignment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AgencyBloc Website LinkedIn All Job Openings 51 - 200 employees 💰 Private Equity Round on 2021-10 The #1 Recommended Insurance Industry Growth Platform Client Support Specialist Job not on LinkedIn 🔥 53 minutes ago 🏢 Cedar Falls – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as a product expert on AgencyBloc’s suite of products, understanding how it impacts clients’ businesses and providing clear guidance.
Enhance client relationships by delivering engaging, solution-oriented support in every interaction.
Provide troubleshooting assistance and conduct brief training sessions via web meetings, phone calls, live chat, video and email.
Respond to client inquiries in a timely and professional manner, ensuring their concerns are addressed and collaborating with internal teams when needed.
Proactively help clients overcome barriers to adoption and ensure they fully utilize the product’s features.
Meet or exceed department metrics, including goals for client satisfaction, efficiency, and revenue impact.
Offer feedback and insights on processes and procedures to improve operational efficiency and client experience.
Actively participate in weekly team meetings and bi-weekly 1-on-1s with your Manager & the Director of Customer Support to stay aligned with goals.
Perform other duties as assigned to support the team and company objectives. 🎯 Requirements
3+ years of experience in software support or the life and health insurance industry.
Experience with AgencyBloc is a plus but not required.
Strong communication and problem-solving skills with a customer-first mindset.
Comfortable working with technology and quickly learning new tools.
Proficient in Google Suite (Docs, Sheets, Gmail, Calendar, etc.) and Microsoft Office (Word, Excel, Outlook, etc.).
Detail-oriented with the ability to prioritize multiple tasks effectively.
Motivated by the opportunity to contribute to a fast-moving, entrepreneurial team.
Quick-thinking, adaptable, and resilient, with a positive, collaborative attitude.
A self-starter with humble confidence and the ability to communicate across teams for clarity and alignment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Software SupportClient Relationship ManagementTroubleshooting AssistanceTraining DeliveryOperational Efficiency Improvement

Soft Skills

Customer-First MindsetDetail-OrientedQuick-ThinkingAdaptableCollaborative Attitude