AgencyBloc

Sales Development Rep

• Coach and manage a team of SDRs, consistently driving them to exceed individual and team goals.
• Analyze and take ownership of SDR pipeline metrics, including top-of-funnel activity, pipeline quality, and revenue influenced, to ensure team success against company objectives.
• Directly coach SDRs by observing calls, providing real-time feedback, and driving continuous improvement.
• Build future sales talent by developing SDRs into high-performing Inside Sales Reps.
• Set clear objectives and accountability metrics for each team member, ensuring alignment with overall business goals.
• Utilize tools like HubSpot to monitor email, call, and activity metrics, leveraging data-driven insights to improve individual and team performance.
• Collaborate with Marketing, Sales, and RevOps to align on campaign execution, optimize ramp time, and provide SDRs with a deep understanding of AgencyBloc's offerings.
• Create a culture of camaraderie and continuous development, fostering an engaging and supportive environment for the SDR team.

Sales Development Representative Manager

Human Resources

• Report to the HR Director and support daily functions of a growth-oriented organization
• Recruit, source, interview, and facilitate hiring of qualified job applicants
• Collaborate with hiring managers to align on role requirements and skills
• Conduct new team member onboarding sessions and oversee completion of onboarding requirements
• Maintain company HRIS, ATS and Performance Management systems
• Assist with the quarterly Employee Engagement Survey process
• Support efforts for annual benefit open enrollment period
• Facilitate internal training programs relevant to compliance requirements
• Assist with compensation program including annual merit increase process
• Maintain the AgencyBloc intranet site with up-to-date company information and events
• Complete HR documentation and record keeping including employment agreements and company policies

Human Resources Generalist

• Generate a high volume of quality outbound calls, plus other prospecting activity to educate the market on the power of AgencyBloc’s Solution.
• Use prospecting lists in Hubspot to generate 15-20 Sales Qualified Leads per Month for the Enterprise Account Team.
• Generate sufficient quality pipeline ARR to enable Key Account Team to retire bookings quota on a Monthly/Quarterly and Annual basis.
• Use best practices with email, phone and sequences to connect with new prospects.
• Conduct qualification calls with prospects in order to identify their Business Problems and issues.
• Work collaboratively with Account Executives to conduct warm lead hand-offs, develop prospecting strategies, and create new business pipelines.
• Additional duties as assigned to you by your manager.

Sales Development Representative, Key Accounts

Customer Success Manager

• Drive product adoption, retention, and client satisfaction.
• Guide clients to success through technology-driven engagement.
• Create and maintain digital touchpoints for product adoption and client education.
• Monitor customer health and product usage trends.
• Collaborate with cross-functional teams for coordinated client communications.

Client Success Manager

Account Manager

• Drive new revenue by identifying, developing, and closing business with existing and new Key Account clients.
• Operate as a trusted advisor - understanding client challenges and recommending tailored solutions that deliver measurable value.
• Develop and execute account strategies to penetrate New Logos and grow relationships with existing Key Accounts.
• Own the full sales cycle from targeted outbound prospecting through close and successful handoff to Customer Success.
• Engage with multiple stakeholders and personas—from executives to operational users—to build consensus and business case alignment.
• Consistently meet or exceed monthly, quarterly, and annual revenue targets.
• Maintain a clean, accurate pipeline and deliver timely, reliable forecasts.
• Partner with internal teams to tailor product demonstrations, proposals, and contracts to client needs.
• Stay informed on market shifts, competitive landscape, and industry trends to position solutions effectively.
• Represent the company at industry events, conferences, and client meetings.
• Provide feedback to Product and Marketing teams to influence roadmap and messaging.
• Support ongoing market development initiatives.

Key Account Manager

• Nurturing existing client relationships and driving continued success with AgencyBloc's solutions.
• Work with the Customer Success Team to understand client needs.
• Identify opportunities for growth, and ensure client satisfaction.
• Maintain and grow relationships with existing clients, ensuring high levels of satisfaction and retention.
• Proactively identify and pursue opportunities for upselling and cross-selling AgencyBloc's solutions.
• Conduct regular business reviews with clients to assess their needs, provide updates, and address any concerns.
• Collaborate with internal teams (e.g., Customer Success, Support, Product) to resolve client issues.
• Develop and execute strategic account plans to achieve revenue targets and client success metrics.
• Provide product demonstrations and training to clients as needed.
• Keep accurate records of client interactions and sales activities in Hubspot.
• Additional duties as assigned by your manager.

Account Executive

• Perform outbound prospecting calls in the range of 40-50 per day to generate and grow a pipeline of qualified prospects in your defined territory
• Create pipeline ARR commensurate with trended close rates and ACV’s
• Cold Outbound with a High degree of personalization and relevance
• Handle all aspects of the sales effort from prospecting, discovery, demo to closing and Customer Success handoff
• Ensure all leads are captured, accurately recorded, tagged, and maintained using our CRM and marketing automation platform
• Achieve monthly, quarterly, and annual sales targets
• Identify a customer's problem, quantify that problem and explore impacts and root causes
• Ability to guide customers through a complex decision-making process
• Be able to maintain a clean pipeline and accurately forecast revenue
• Support ongoing product and market development
• Be able to represent AgencyBloc in various company or industry functions
• Stay informed on industry and competitor trends
• Additional duties as assigned to you by your manager

• Cultivate and maintain long-term, trusted relationships with our valued customers
• Drive adoption of the AgencyBloc suite of products and services
• Champion client success ensuring exceptional client experiences
• Manage a book of business of approximately 100 accounts equaling over $4M in ARR
• Own personal KPI’s including gross retention, logo retention, cross selling, and upselling
• Spearhead client relationships throughout the client lifecycle
• Plan and lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
• Work with clients to ensure alignment of AgencyBloc services with business goals
• Monitor and identify adoption trends, providing recommendations based on customer needs
• Identify and cultivate relationships with executive leadership within the organizations

Key Account Client Success Manager

Client Services Representative

• Manage, coach, and mentor a team of Client Support Specialists to ensure consistent performance, growth, and engagement
• Conduct 1:1s, performance reviews, and development planning for direct reports
• Enable the Client Support Team’s success by ensuring alignment with the AgencyBloc mission and culture
• Be a visible and reliable presence for the team, offering guidance and real-time support as challenges arise
• Manage day-to-day support operations, including ticket flow, queue management, scheduling and escalations
• Take accountability for key support metrics such as first response time, resolution time, CSAT, and ticket volume trends
• Lead and own regular team meetings
• Participate in product review meetings to stay informed on upcoming changes, advocate for client needs, and prepare the support team for effective client communication & knowledge retention
• Conduct regular quality assurance (QA) reviews of team interactions to ensure accuracy, consistency, and adherence to client support standards
• Drive change enablement efforts within the team by translating product updates and business changes into clear, actionable guidance
• Become a subject matter expert in the AgencyBloc product
• Collaborate with the Director of Client Support on long-term team planning, staffing forecasts, and operational strategy to meet evolving business and client needs
• Participate in hiring, onboarding, and training new support team members to ensure rapid ramp-up and cultural alignment