Bilingual Customer Service Representative, Spanish

Aureon

Bilingual (Spanish) Customer Service Representative providing support via telephone, email, and chat. Addressing customer inquiries and maintaining positive relationships with clients and coworkers.

Posted 7/21/2026full-timeRemote • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates excellent verbal and written communication skills in Spanish, along with strong problem-solving abilities and a commitment to providing superior customer care. Proficient in using ticketing systems and maintaining productivity standards while fostering positive relationships with customers and coworkers.

Highest-signal resume keywords

Spanish Communication SkillsCustomer CareTicketing System ProficiencyInterpersonal SkillsProblem Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intermediate Computer SkillsInternet KnowledgeBasic Math Skills

Soft Skills

DependabilityAdaptabilityFlexibilityCreative ThinkingReasoning Ability

Tools & Technologies

Ticketing System

Industry Keywords

Telephone SupportE-mail SupportChat SupportCustomer ServiceSupport Resources

About the role

Key responsibilities & impact

Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
Support coworkers – provide procedural advice and assistance to other representatives. Help maintain and ensure positive working relationships with support clients. Provide all support functions within the guidelines of the contact center and client policies and procedures. Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

Requirements

What you’ll need

Excellent written and oral Spanish communication skills, including strong listening skills
Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Intermediate to advanced computer skills with emphasis on Internet knowledge
Aptitude for providing superior customer care
Must exhibit dependability, adaptability and flexibility
Basic math skills
Creative thinking and reasoning ability

Benefits

Comp & perks

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans
401K
PTO