Aureon

Customer Support

• Telephone Support – perform telephone support as scheduled
• Ensure that customer questions are answered completely in a professional, caring and responsive manner
• E-mail & Chat Support – perform as scheduled
• Answer and complete all assigned messages or contacts
• Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job
• Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager
• Support coworkers – provide procedural advice and assistance to other representatives

Customer Support Representative / Contact Center Agent