Aureon

Account Executive

• Develop and deliver sales presentations and quotes to clients
• Responsible for securing new clients for Aureon
• Support the retention and growth of existing clients
• Aggressively develop, maintain and grow a sales pipeline of prospects
• Provide weekly and monthly reporting to President and VP – Sales

Sales Executive

• Build and maintain strong, long-lasting relationships with both new and existing clients.
• Serve as the primary point of contact for client inquiries, concerns, and support needs.
• Identify and pursue new business opportunities through prospecting, networking, cold calling, and email outreach.
• Execute strategic sales plans to achieve and exceed revenue targets.
• Collaborate effectively with internal teams to ensure seamless client onboarding and satisfaction.

Account Executive – ITC

System Administrator

• Troubleshooting malfunctions of servers, network hardware and software applications to resolve operational issues
• Setup, configure, and troubleshoot complex server environments
• Maintaining multi-site network operations and software applications
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support
• Administration of systems and servers related to your position to ensure availability of services to authorized users
• Administer & maintain Microsoft 365 environments including Entra ID, Exchange Online, Security, Purview, Compliance, and Licensing control
• Manage and support backup platforms such as Datto, Cohesity, and Cove

Senior Systems Administrator

Support Engineer

• Install various network devices & services (e.g., routers, switches, firewalls, SD-WAN, VPN, QoS)
• Conduct network/system device upkeep and system upgrades, including firmware updates, patch installations, hotfixes, and security configurations.
• Provide Level-2 remote and onsite support and troubleshooting for network related issues, including hardware, software applications, VOIP phones and security systems and other devices to resolve operational issues and restore services
• Managing assigned projects to deliver services in accordance with established objectives
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support
• Participation in project scoping and technical plan development
• Adopting and learning new technologies
• Perform network/systems assessments
• Create review and maintain network/system documentation, including detailed network diagrams
• Thoroughly document all work completed and anything relevant to the ticket or client’s request
• Liaison with vendors and internal and external resources to ensure proper completion or escalation
• Maintain ownership of tickets until escalation or completion, notifying the client of any delays
• Utilize Professional Services Automation tools following company best practices including real-time ticket updating
• Maintain knowledge of the company products and services to effectively add value to new and existing customers
• Keep physical workspace and bench environment clean and organized
• Always follow Aureon Technology policies and procedures
• Assume additional duties as defined by supervisor and executive management
• Demonstrate commitment to providing outstanding customer service
• Running and terminating cables in the data center as well as remote support
• Other duties as assigned
• Perform data transfers for clients onsite.

Field Support Technician

• Inbound Telephone Support – perform telephone support as scheduled
• E-mail & Chat Support – perform as scheduled
• Skill improvement – continually strive to improve cognitive and customer service skills
• Attend all training classes and complete any exercises assigned
• Assist and educate customers with inquiries related to both software and hardware
• Focus on quality and customer satisfaction
• Clear and thorough documentation of customer interactions required
• Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP, Account management, Upgrades, Online orders and Industry events
• Willing to fiercely advocate on behalf of and represent the Voice of the Customer
• Research and prepare detailed escalations to second level support
• Review, manage and follow up on open issues as needed
• Project work that includes long and short-term initiatives

Tier 1 Technical Support Representative

Administration

• Create, update, and maintain fiber network records using GIS platforms
• Develop and maintain accurate network maps, route documentation, and as-built records
• Support the documentation of OSP and ISP fiber infrastructure, including conduit, splice points, and fiber routes
• Work with engineering and field teams to ensure GIS records reflect real-world network conditions
• Assist with site inspections and verification of fiber infrastructure
• Maintain splice records, GIS data layers, and KMZ network files
• Support the planning and documentation of fiber installation, splicing, and testing work
• Track work activities, infrastructure updates, and materials using internal systems
• Assist with network restoration documentation and updates during outage events
• Occasionally support installation or maintenance activities in data centers or remote facilities
• Other duties as assigned.

Sales Executive

Account Executive – ITC

Senior Systems Administrator

Field Support Technician

Tier 1 Technical Support Representative

GIS Administrator