Customer Support Representative / Contact Center Agent

Aureon

Customer Support Representative providing remote telephone and chat support for customer inquiries. Ensuring resolution of customer questions and maintaining accurate records.

Posted 6/19/2026full-timeRemote • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Telephone Support – perform telephone support as scheduled and ensure customer questions are answered completely
E-mail & Chat Support – perform as scheduled and complete all assigned messages or contacts
Skill improvement – strive to improve cognitive and customer service skills necessary for the job
Communication – provide feedback on support issues, resolutions or suggestions to supervisors
Support coworkers – provide procedural advice and assistance to other representatives

Requirements

What you’ll need

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
Aptitude for providing superior customer care
Must exhibit dependability, adaptability and flexibility
Basic math skills
Creative thinking and reasoning ability

Benefits

Comp & perks

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans
401K
PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

computer skillsInternet knowledgebasic math skills

Soft Skills

interpersonal skillswritten communication skillsoral communication skillslistening skillscustomer caredependabilityadaptabilityflexibilitycreative thinkingreasoning ability