Customer Support

• Provide exceptional support for event-related inquiries and coordination
• Assist with ticketing, scheduling, and transactions for events
• Troubleshoot issues with tickets and escalate as necessary
• Communicate updates and information to customers via phone and email
• Manage multiple requests with attention to detail

Bilingual Customer Service Representative, Part-time

• Deliver white glove customer support across channels
• Provide expert product and fragrance recommendations based on mood, personality, and occasion
• Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
• Maintain accurate and detailed records of customer interactions using CRM and service tools
• Identify opportunities to elevate the customer journey and share insights with leadership
• Contribute to a collaborative, high performance team environment while working independently when needed

Bilingual Customer Service Representative – French-English

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Customer Service Representative – Luxury Retail

• Be a subject matter expert on our policies, products, services, and initiatives.
• Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
• Accurately and clearly document files to reflect conversations and actions taken on claims.
• Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.

Customer Service Representative, Bilingual – Claims

• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
• Follow established processes to assist customers with reservations, ticketing, permits, and other services.
• Effectively transfer customers to the appropriate department when needed.
• Seek management support when necessary for complex issues or escalations.
• Document customer interactions accurately according to company standards.
• Update customer accounts and system information accurately.
• Meet individual KPIs and support department goals for customer service excellence.
• Adhere to company policies, procedures, and performance standards.
• Complete all required training and coaching within set timeframes.
• Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
• Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
• Perform other duties as assigned to support the contact center.

Customer Service Representative

• Support teams of Relationship Managers/Analysts and/or Account Managers
• Deliver legendary customer experience and support profitable business growth
• Act as a first point of contact for day to day administrative needs
• Facilitate customer requests leveraging various partners
• Identify, recommend, introduce and refer appropriate TDBG Business Partners and Products
• Actively contribute to sales results by identifying and cross-selling products and services
• Ensure products and services are sold and operate in a compliant manner

Customer Service Officer I – Business Banking

• Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
• Ensure patients feel supported every step of the way.
• Help each new patient navigate their journey into care.
• Match patients with the right therapist for their needs.

Customer Experience Associate, Mental Health

• Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary.
• Advising contacts on the interpretation of petitions and/or appeals rules and policies.
• Assessing petitions and/or appeals and determining which claim(s) can be resolved immediately and which requires committee review.
• Determining the outcome of petitions and/or appeals cases not assigned to committees for further review.
• Writing confidential petition and/or appeals decisions.
• Creating a master list of students writing deferred examinations.
• Providing proactive support to individuals in distress and making referrals to specific university services.

Student Support, Appeals and Petitions Specialist

• Act as the first point of contact with 7shifts customers via chat, email, and phone channels
• Educate customers on basic product training
• Identify new ways customers can benefit from the product
• Proactively track requests and commonly occurring issues
• Collaborate closely with the Support team

Customer Support Representative

• Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
• Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
• Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
• Guarantee exceptional service by proactively following up with customers post-interaction.
• Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
• Work alongside the operations team to manage and fulfill special orders effectively.
• Identify and implement process improvements to boost efficiency and overall excellence.
• Handle various tasks simultaneously and adapt quickly to evolving job requirements.

Customer Happiness Ambassador

• solve technical challenges and lead delivery projects from start to finish
• create design plans
• write scripts for automation
• build simulations to test system compatibility
• share knowledge
• mentor team members
• provide consulting recommendations to help clients navigate their own technology transitions
• act as a primary point of contact for technical resolution

Customer Experience Consultant

• Lead complex projects and define technical standards
• Apply automation and AI to optimize project outcomes and improve efficiency
• Design test environments and resolve critical technical escalations
• Build technical skills across the team and mentor others
• Advocate for product enhancements based on customer feedback
• Represent Cisco at industry events to share expertise

Customer Experience Technical Leader

• Provide first level customer service solutions in regard to client products.
• Connect with suppliers of smoking products regarding their order, billing and other queries.
• Build and maintain positive customer relations by offering personalized solutions.
• Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients
• Responsible for accurate data input using prescribed applications
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
• Collaborate with your team to achieve high-quality service standards
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
• Adhere to all client policies, procedures, and industry regulations
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome

Customer Service

• Provide first-level customer service regarding product inquiries, accounts, usage, and applications
• Build and maintain positive customer relationships by offering personalized solutions and ensuring inquiries are handled appropriately by coordinating with various internal teams
• Schedule service calls and follow up with customers/clients
• Troubleshoot and resolve technical issues using established diagnostic tools and procedures
• Escalate customer issues as needed
• Responsible for accurate data entry using prescribed applications

Bilingual Customer Service Representative

• Respond to, process and follow up on customer orders by phone or email, including quotes, orders, quantity adjustments, return requests, shipping or pricing issues, and technical problems.
• Process weekly backorder reports: review them, fulfill/ship items and send information to the customer.
• Understand customer needs and communicate them to other departments.
• Maintain a working knowledge of products and their functions for customers.
• Ensure all activities are conducted in accordance with Sandvik’s core values and applicable policies and procedures.
• Prepare shipment/transportation of equipment and materials.
• Receive goods and provide logistics support.
• Perform other duties as assigned.

Customer Sales Support Representative

• Aider au traitement des comptes créditeurs et des comptes débiteurs
• Fournir un soutien à la préparation et au rapprochement des dossiers financiers, des rapports financiers et des dépenses
• Entrer les opérations financières dans les systèmes de gestion comptable et financière
• Aider au traitement des factures, des demandes d’achat, des paiements, des dépôts et des virements
• Tenir à jour des dossiers financiers et des systèmes de classement exacts
• Apporter un soutien dans le cadre des activités d’information financière trimestrielles et annuelles
• Aider dans les communications avec les fournisseurs et le suivi concernant les factures et les paiements
• Aider à tenir les comptes d’inventaire à jour
• Suivre les dépenses et apporter une aide dans les activités de suivi budgétaire
• Organiser et tenir à jour les systèmes de classement financier
• Rédiger la correspondance et les documents administratifs courants
• Tenir à jour les dossiers relatifs aux fournisseurs, aux entrepreneurs et aux prestataires de services
• Apporter un soutien dans le cadre des activités administratives de bureau liées aux finances
• Réaliser d’autres tâches connexes qui seront attribuées
• Apporter un soutien dans les analyses de la variance, la ventilation et le rapprochement des prévisions budgétaires et des dépenses réelles
• Apporter un soutien dans la surveillance de l’utilisation du budget tout au long de l’exercice financier et identifier les excédents, les déficits ou les réaffectations requises éventuels
• Apporter un soutien dans la préparation et les analyses des rapports financiers, des tendances en matière de dépenses et des prévisions afin d’aider à la gestion budgétaire et à l’affectation des ressources.

Financial Support Officer

• Become a subject matter expert on the Laivly product suite and how it delivers value to customers.
• Design engaging customer learning experiences using tools such as Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and other enablement resources.
• Deliver customer onboarding and training sessions across our product portfolio.
• Partner closely with Product to stay ahead of new releases and ensure learning content reflects the latest functionality.
• Gather customer feedback and enablement insights to help improve product usability and adoption.
• Maintain and continuously improve our knowledge base and customer enablement content.
• Use AI tools to accelerate content creation while maintaining high standards for quality and accuracy.
• Collaborate across Product, Customer Success, Engineering, Support, and Implementations to create a consistent customer learning experience.
• Support the development and evolution of Laivly's Partner Portal, partner marketing resources, and partner training and certification content.
• Assess needs and gather requirements for new sales enablement content supporting Laivly's internal sellers and partner network.

Learning Experience Designer, Customer Enablement

• Provide exceptional customer service and act as a brand ambassador for our customer
• Support all aspects related to the customer's digital sports platforms
• Create best-in-class experiences for all fans that contact us
• Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.)
• Effectively use all available technology tools and resources to resolve fan inquiries
• Develop/maintain a general knowledge of client’s products and services

Customer Service, Sports Streaming

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
• Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies
• Actively engage with community members to encourage constructive dialogue and positive participation
• Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations
• Enforce moderation actions consistently, fairly, and without bias, escalating issues as required
• Respond to community inquiries, concerns, and reports in a professional and empathetic manner
• Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders
• Support incident response and sensitive situations with sound judgment and discretion

Customer Support jobs in Canada

See all jobs on JobTailor

Bilingual Customer Service Representative, Part-time

Bilingual Customer Service Representative – French-English

Customer Service Representative – Luxury Retail

Customer Service Representative, Bilingual – Claims

Customer Service Representative

Customer Service Officer I – Business Banking

Customer Experience Associate, Mental Health

Student Support, Appeals and Petitions Specialist

Bilingual Customer Service Representative – French-English

Customer Support Representative

Customer Happiness Ambassador

Customer Experience Consultant

Customer Experience Technical Leader

Customer Service

Bilingual Customer Service Representative

Customer Sales Support Representative

Financial Support Officer

Learning Experience Designer, Customer Enablement

Customer Service, Sports Streaming

Social Support Specialist