Customer Happiness Ambassador

Cozey

Customer Happiness Ambassador engaging customers through various channels in the e-commerce furniture industry. Providing product expertise and resolving customer concerns effectively.

Posted 7/22/2026full-timeMontreal • 🇨🇦 CanadaJunior💰 CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills through effective communication and problem-solving, while leveraging innovative technologies to enhance customer interactions. Bilingual proficiency in English and French is essential for delivering outstanding service experiences.

Highest-signal resume keywords

Customer Service ExperienceBilingual Proficiency in English and FrenchExperience with AI ToolsProcess Improvement ImplementationAbility to Handle Multiple Tasks

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-SolvingAdaptabilityCommunicationCreativityCustomer Engagement

Tools & Technologies

ChatGPTLive Chat SoftwareSocial Media PlatformsVideo Consultation Tools

Industry Keywords

Contact Centre ExperienceCustomer SatisfactionOrder ManagementSpecial Orders FulfillmentService Excellence

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
Guarantee exceptional service by proactively following up with customers post-interaction.
Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
Work alongside the operations team to manage and fulfill special orders effectively.
Identify and implement process improvements to boost efficiency and overall excellence.
Handle various tasks simultaneously and adapt quickly to evolving job requirements.

Requirements

What you’ll need

Talented service representatives with one year of experience and remarkable achievements
Individuals comfortable with innovative technologies, including AI tools like ChatGPT
Bilingual proficiency in English and French is essential
Availabilities from 8AM to 12AM EST, 7 days a week (40h week)
Priority will be given to candidates available to work evenings and weekends
Previous customer service experience in a contact centre is beneficial but not required

Benefits

Comp & perks

3 weeks of vacation
Comprehensive group benefits after 3 months
Flexible Work Options: Work from home or enjoy our dog-friendly office setting