Cozey

Manager

• Assist the Store Manager in supervising day-to-day store operations and team performance.
• Provide on-floor coaching and guidance to Cozey Ambassadors to ensure excellent customer experience and drive sales objectives.
• Support scheduling, shift coverage, and team check-ins.
• Ensure team members complete product knowledge training prior to product launches.
• Engage customers, provide product recommendations, assist with orders, and process transactions.
• Support Shopify and POS operations, ensuring smooth checkout experiences.
• Help track and communicate sales KPIs.
• Guide Cozey Ambassadors in clienteling: gathering customer data, emails and generating 5-star reviews.
• Support Store Manager in finding agile ways to meet sales KPIs and motivate the team.
• Ensure daily opening and closing procedures are followed in the Store Manager’s absence.
• Maintain a clean, organized, and visually appealing store environment.
• Monitor product displays and assist in merchandising flips with new arrivals.
• Manage order holds and follow-ups on draft orders.
• Coordinate backstock returns to the warehouse and maintain supply inventory.

Assistant Store Manager

• Report directly to the Store Manager and support all aspects of store operations
• Assist the Store Manager in supervising day-to-day store operations and team performance
• Provide on-floor coaching and guidance to Cozey Ambassadors to ensure excellent customer experience and drive sales objectives
• Support scheduling, shift coverage, and team check-ins
• Ensure team members complete product knowledge training prior to product launches
• Engage customers, provide product recommendations, assist with orders, and process transactions
• Support Shopify and POS operations and ensure smooth checkout experiences
• Help track and communicate sales KPIs and support clienteling (gathering customer data, emails, generating 5-star reviews)
• Ensure daily opening and closing procedures are followed in the Store Manager’s absence
• Maintain a clean, organized, and visually appealing store environment and assist with merchandising flips
• Manage order holds and follow-ups on draft orders and coordinate backstock returns to the warehouse