Cozey

Customer Support

• Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
• Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
• Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
• Guarantee exceptional service by proactively following up with customers post-interaction.
• Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
• Work alongside the operations team to manage and fulfill special orders effectively.
• Identify and implement process improvements to boost efficiency and overall excellence.
• Handle various tasks simultaneously and adapt quickly to evolving job requirements.

Customer Happiness Ambassador

Full-stack Engineer

• Développer de nouvelles fonctionnalités pour notre produit phare — le Cozey Operating System (COS)
• Créer des outils et plateformes internes pour remplacer les solutions tierces — nous aimons bâtir nos propres systèmes de A à Z
• Concevoir et déployer des agents IA pour automatiser et simplifier les flux de gestion d’entrepôt
• Collaborer étroitement avec les équipes des opérations et du produit pour identifier les irritants et lancer rapidement des solutions à fort impact
• Gérer vos projets de bout en bout — de la conception et l’architecture à la mise en œuvre et au déploiement

Ingénieur logiciel sénior

Engineer

• Develop new features for our flagship product — the Cozey Operating System (COS)
• Build internal tools and platforms to replace third-party solutions — we like to build our own systems from A to Z
• Design and deploy AI agents to automate and simplify warehouse management workflows
• Work closely with operations and product teams to identify pain points and rapidly ship high-impact solutions
• Own projects end-to-end — from design and architecture to implementation and deployment

Customer Happiness Ambassador

Ingénieur logiciel sénior

Senior Software Engineer