Customer Service Representative, Bilingual – Claims

Intact

Customer Service Representative at Intact handling claims inquiries and providing exceptional customer service. Join a company that values diversity and offers flexible work arrangements in Canada.

Posted 7/24/2026full-timeSt. John's • 🇨🇦 CanadaMid-LevelSenior💰 CA$43,600 - CA$53,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and insurance policies while effectively managing high call volumes and maintaining clear documentation. Exhibits strong problem-solving abilities and communication skills to foster relationships and navigate operational challenges.

Highest-signal resume keywords

Customer Service ExperienceInsurance KnowledgeExcellent Communication SkillsOrganizational SkillsBilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving SkillsEmpathyResilienceSelf-MotivationAgility

Industry Keywords

Claims ProcessingCall Centre MetricsInbound CallsPolicy KnowledgeSales Experience

About the role

Key responsibilities & impact

Be a subject matter expert on our policies, products, services, and initiatives.
Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
Accurately and clearly document files to reflect conversations and actions taken on claims.
Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.

Requirements

What you’ll need

Customer service and sales experience preferred
Insurance experience is considered an asset
Self-motivated, resourceful, and resilient to overcome various situations is essential
Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet
Excellent listening and communication skills with the ability to foster strong working relationships
Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 8:00 pm EST, Saturday 9:00 am to 5:00 pm, and Statutory holidays
No Canadian work experience required however must be eligible to work in Canada.
Bi-lingual candidates will be given a preference.

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more
Annual bonus target, based on the base salary, with a potential payout of up to double the target