Intact

Underwriter

• Analyser les demandes de soumissions, de renouvellements et de modifications de polices, et recommander des solutions adaptées pour maximiser les opportunités d'affaires
• Accompagner et conseiller les courtiers en adoptant une approche consultative axée sur la satisfaction client
• Mettre à profit vos compétences en négociation pour conclure des ententes avantageuses et entretenir des relations d'affaires durables
• Participer activement aux visites chez les courtiers, aux événements de l'industrie et aux activités de marketing pour développer le portefeuille
• Contribuer à l'atteinte des objectifs de croissance du département
• Évaluer les risques avec rigueur et préparer des propositions compétitives pour les nouvelles affaires et les renouvellements
• Gérer efficacement les transactions de polices, incluant les renouvellements, les avenants et les soumissions
• Collaborer avec les membres de l'équipe de Solutions spécialisées ainsi qu'avec les autres divisions d'Intact pour favoriser les opportunités de ventes croisées

Souscripteur Agricole, Lignes Spécialisées

Customer Support

• Be a subject matter expert on our policies, products, services, and initiatives.
• Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
• Accurately and clearly document files to reflect conversations and actions taken on claims.
• Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.

Customer Service Representative, Bilingual – Claims

Data Scientist

• Utilize machine learning and advanced statistical methods to identify trends and patterns in complex datasets.
• Convert complex databases into actionable insights and recommendations that can drive business strategy.
• Keep up with the latest trends and methodologies in data science and incorporate them into your work.
• Assist in maintaining and improving our data mining tools and platforms to ensure their efficiency and reliability.
• Make strategic recommendations based on data analysis to support decision-making processes.
• Work closely with other departments to promote the adoption of data-driven decision-making across the organization.
• Validate the quality of analytical approaches and outputs produced by other team members to ensure high standards.

Data Scientist II

Business Analyst

• As a Senior IT Business Analyst, you will be responsible for translating business needs into technical requirements for the IT team
• Work closely with various stakeholders to analyze business needs, design IT solutions and improve business processes
• Organize and participate in requirements specification workshops to identify and document business requirements and IT solutions
• Analyze existing business processes and propose improvements
• Translate business needs into functional requirements and propose innovative solutions to optimize operational efficiency and reduce costs
• Participate in the design, validation and effort estimation of IT solutions
• Contribute to the planning, coordination and management of IT projects, ensuring compliance with deadlines, budgets and quality standards
• Write and maintain functional documentation, develop and update test plans, and provide post-implementation support
• Collaborate closely with the architect, developers, Human Resources and other relevant departments to ensure smooth communication between the various stakeholders

Senior IT Business Analyst, HR System – Workday

Claims Assistant

• Manage file storage and retrieval process for closed files.
• Provide various administrative support such as printing, scanning, etc.
• Open new claims and assign appropriate claims adjusters.
• Process, coordinate, sort and distribute incoming correspondence.
• Process requests such as plate searches and Motor Vehicle Records (MVRs) to assist claims adjusters.
• Identify process improvements to management.

Claims Assistant, Claims Support

Data Analyst

• Create and publish reports
• Monitor, identify, and analyze trends, explaining outliers and providing influential feedback related to results and productivity
• Consolidate data from various sources, ensuring data is clean
• Build and maintain an inventory of data and support the monitoring of KPIs
• Proactively identify new data elements that may provide further insight into performance or business trends
• Analyze and present information clearly and concisely to diverse audiences within the organization
• Create and maintain effective documentation to assist in training and reinforcement of workflows & best practices, and to satisfy audit protocol
• Conceptualize, develop, and implement technical solutions to meet the evolving needs of our partners
• Work in collaboration with project team members, leading the development of new reports using PowerB and Excel
• Support ad hoc reporting as new needs arise
• Proactively identify new data elements that may provide insight into performance.

Data Analyst II

Security Engineer

• Ensure optimal triage of security alerts while supporting the escalation and eradication of cybersecurity incidents within established timelines
• Identify anomalies, investigate advanced cyber events, and provide third-level support for investigations and confirmed incidents as required
• Participate in the cybersecurity incident lifecycle, from preparation through post-mortem
• Ensure optimal coverage by reviewing detection rules, recommending improvements and/or proposing new rules based on the organization’s operating context
• Contribute to the creation, enhancement, review, and maintenance of documentation in line with industry best standards
• Collaborate with various internal teams on projects and initiatives as a subject matter expert (SME) when required
• Respond to user requests related to cybersecurity
• Participate in the 24/7 support rotation in collaboration with other team members

Security Advisor Specialist – Cybersecurity Incident Management

Claims Specialist

• Investigates, manages, and settles high complexity property claims and various claims.
• Provide a superior quality of customer service to external and internal customers.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively
• Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
• Assist in the evaluation and negotiation of large losses
• Anticipate recoveries and direct the investigation accordingly.
• Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
• Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
• Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs.
• Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

Claims Specialist, Property

• Investigates, manages, and settles high complexity property claims and various claims.
• Provide a superior quality of customer service to external and internal customers.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively.
• Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
• Assist in the evaluation and negotiation of large losses
• Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
• Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
• Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs.
• Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

• Provide high level technical expertise to support the network security operations team in all activities.
• Provide high quality internal and external customer service surrounding the company values.
• Implement and support of Network Security components (NGFW, DDoS) LAN, WAN, Data Center infrastructure, ZTNA etc.
• Ensures all network infrastructure engineering patterns are appropriately designed to meet our SLA requirements.
• Responsible for writing and reviewing change request as a part of the change management process.
• Provide recommendations for improving overall network security posture.
• Participation in the documentation processes including network diagrams, staff contacts, vendor contacts, utilization of monitoring/resource/inventory management tools.
• Collaborates with managers to develop standards in line with the company guidelines and monitoring those standards.
• Assisting with the resolution of escalated issues and actively participating in problem management activities.
• As a member of the network security operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure.
• Overtime in the event of emergencies is required.

Senior Network Security Advisor

• Perform analyses of system and coding needs to identify the problems encountered and propose solutions including program specifications.
• Develop system specifications, code, modify, test and debug computer programs under general supervision, in accordance with established planning and deadlines.
• Master the technical and business features of the system to be able to explain them to other colleagues, while interacting effectively with users.
• Translate requirements into technical specifications / software components.
• Organize and manage production sessions.
• Ensure the design and modeling of programmatic solutions for complex problems achieving documented functional and non-functional requirements.
• Review design as part of deliverables (Code and Design Quality).
• Develop and support complex components.
• Support and guide the project team in development activities to ensure the quality of the code delivered while meeting project deadlines.
• Write unit and integration tests for each function in which development is required.
• Participate in the implementation of regression testing strategies to improve the stability of the application components.
• Provide support and maintenance (level 1) for the application and resolve complex anomalies.

Senior Software Developer, Data Security Project

DevOps Engineer

• Facilitating Agile Release Train (ART) events: Prepare, facilitate, and follow up on major ART events, especially PI Planning (Program Increment Planning), System Demos, and Inspect & Adapt workshops
• Coordination and diplomacy: Ensure synchronization across agile teams (Scrum Masters, Product Owners, Developers) and stakeholders
• Systemic dependency and risk management: Look beyond a single team’s scope
• Optimizing value flow in service of objectives: Partner with Product Ops and Architecture to maintain a healthy, outcome-oriented flow of work
• Metrics and reporting: Collect and communicate train-level progress, quality, and predictability metrics to ensure transparency at all levels
• Coaching delivery teams: Coach Scrum Masters and teams to strengthen their stance and effectiveness in day-to-day execution
• Standardization and cross-train consistency: Help define and evolve SAFe delivery-related standards to ensure overall consistency while respecting team autonomy
• Continuous improvement: Lead improvement initiatives on the delivery dimension and build a sustainable culture of excellence.

Release Train Engineer – RTE

Insurance

• Évaluer et analyser l’information recueillie, les libellés d’assurance et les dommages pour déterminer ce qui est couvert dans chaque situation.
• Évaluer la responsabilité civile potentielle de l’assuré et des tierces parties en consultant des experts.
• Négocier avec les clients, les requérants, les avocats et les assureurs pour régler des sinistres, dans les limites de votre autorité.
• Gérer des tâches sur le terrain au nom des experts en sinistres internes.
• Au besoin, participer activement à la gestion des sinistres et du travail lorsque le volume est important.
• Collaborer efficacement avec différentes équipes, notamment celles de l’évaluation, de la souscription et des services juridiques.
• Veiller à la gestion efficace des coûts.
• Suivre les tendances actuelles en matière de produits d’assurance et de techniques et services d’évaluation et d’enquête.

Expert en sinistres – route, Habitation

• Perform data entry into underwriting and billing systems according to our quality standards
• Collect relevant information required for invoice processing according to established processes
• Generate reports and reference information as directed by the underwriters
• Calculate premiums on new additional premiums, return premiums and new business
• Responsible for all word processing functions associated with contract bonds including preparing bonds, renewals, riders, legal documents and correspondence
• Build and maintain good relationships with insurance brokers
• Correspond with end users of surety bonds concerning the status of contracts and projects
• Review incoming bonds issued by brokers for compliance, accuracy and completeness
• Participate in the issuance of surety bonds and premium adjustments for completed contracts

Bilingual Underwriting Assistant – Surety

• Lead the Canadian analytics team (4 Analysts) supporting the Claims National Supply Chain, partnering closely with cross-functional teams to turn data into actionable insight to drive decision making.
• Lead and develop a high-performing analytics team : set standards for analysis quality, visualization, documentation, and stakeholder service
• Own supply chain analytics & reporting : oversee national reporting needs and ensure consistency, accuracy, and clarity
• Drive cross-functional alignment : partner with Operations, Vendors and Finance to align priorities and deliverables; reduce silos and improve ways of working
• Translate complex data into recommendations : deliver insight-driven guidance to leadership; define and standardize KPIs and support performance measurement
• Continuous improvement mindset : iterate on tools, data pipelines, dashboards, and processes to increase adoption and impact
• Executive-ready storytelling : present insights that support strategic decisions and influence senior stakeholders

Souscripteur Agricole, Lignes Spécialisées

Customer Service Representative, Bilingual – Claims

Data Scientist II

Senior IT Business Analyst, HR System – Workday

Claims Assistant, Claims Support

Data Analyst II

Security Advisor Specialist – Cybersecurity Incident Management

Claims Specialist, Property

Claims Specialist, Property

Senior Network Security Advisor

Senior Software Developer, Data Security Project

Release Train Engineer – RTE

Expert en sinistres – route, Habitation

Bilingual Underwriting Assistant – Surety

Manager, Supply Chain Analytics