Intact

Business Analyst

• Obtain requirements from business units using techniques such as interview and work sessions
• Analyze information obtained from various sources, detail the high-level information and provide users with recommendations to their problems
• Document requirements obtained from the business community using defined templates
• Act as an intermediary between IT, users and managers from different hierarchical levels
• Ensure the link between the business units, the technology teams and the support team
• Facilitate working sessions with experts from different fields
• Responsible for improving productivity and reducing risks and high costs through effective analysis
• Identify the need for change to assess and communicate their impact

Business Analyst II, OPL – Personal lines

Operations

• Reimagine outcome-focused processes, clarify decision points, and lead portfolio-level performance.
• Connect and de-risk: Link initiatives with strong business acumen to identify risks and drive coherent execution
• Lead or contribute to process improvement initiatives from ideation through implementation and control of solutions.
• Optimize claims management models and ways of working to enhance operational efficiency and service quality.
• Build relationships and collaborate with teams and subject-matter experts to assess the current state and define the future state, leveraging a common methodological framework.
• Collect, research, extract, and structure data; perform statistical analyses (basic to advanced) and cost-benefit analyses; compile and synthesize results.
• Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front-line teams to senior executives.
• Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation.
• Promote a continuous improvement culture within the organization.
• Facilitate strategic vision workshops to reinvent claims processes, integrating relevant AI use cases to increase efficiency and enhance the customer experience.
• Stay on top of industry trends to propose innovative ideas and solutions

Senior Business Advisor – Operational Excellence

Software Engineer

• Be an integral part of defining and own the product vision, roadmap, and operating model for our central document management services
• Translate enterprise needs (risk, compliance, legal, audit, security, business units) into a cohesive, scalable platform strategy that delivers measurable outcomes
• Foster a great work environment by mentoring emerging leaders and managers, attracting developing, and retaining outstanding talent
• Partner closely with executive stakeholders and cross-functional teams to understand needs, prioritize value, and ensure adoption and satisfaction
• Establish clear success metrics (availability, performance, time-to-publish, search relevance, policy governance KPIs, user satisfaction) and drive continuous improvement
• Own end-to-end platform reliability: architecture, security, scalability, cost, and operational resilience
• Communicate priorities, progress, and risks transparently to executives and stakeholders
• Build strong relationships across business units, technology, and shared services to accelerate execution and adoption

Director, Software Development – Bilingual FR-EN

Accounting Manager

• Act as the finance partner for assigned business units: produce monthly reports, analyze results versus budgets/forecasts, and explain variances
• Prepare expense forecasts with regional teams, WFM and CDAT; support management in budgeting and complex analyses; provide recommendations
• Support operations in performance monitoring and process improvement
• Contribute to month-end close (journal entries, GL reconciliations)
• Continuously improve financial systems and accounting processes; simplify, standardize, and strengthen controls
• Ensure compliance and effectiveness of financial controls.

Accounting Specialist

Compliance

• You will act as manager of a team of legal and compliance professionals
• Contributing deep regulatory and compliance expertise to maintaining, enhancing and overseeing the regulatory compliance management framework
• Oversee horizon scanning and regulatory change management
• Provide advice on regulatory compliance and mitigating compliance risks
• Manage regulatory compliance incidents and lead the compliance assurance program
• Manage regulatory relationships, including overseeing regulatory requests and supervisory reviews
• Oversee the Canadian financial crime framework, including the policies and procedures in place to ensure compliance with financial crime legislation
• Provide developmental support to a team that includes legal and compliance professionals by offering regular and ongoing feedback, mentoring, and coaching

Director, Compliance – Assistant Chief Compliance Officer

Attorney

• Join an inspiring, high-performing team of legal professionals
• Manage your own caseload of litigation matters effectively, with a particular focus on collections
• Collaborate with intermediate and senior lawyers on litigation files
• Handle a range of matters from start to finish across varied and interesting practice areas
• Prepare and submit an initial report and follow-up reports presenting your recommendations
• Initiate collection proceedings without delay and use the rules of civil procedure to promote the prompt and efficient progression of files
• Conduct the various stages of litigation efficiently and advocate cases before courts of general jurisdiction or administrative tribunals
• Negotiate settlements
• Provide verbal and written opinions on specific or general legal matters

Junior Litigator, Collections

Manager

• Lead and develop a high-performing team responsible for WAF operations and API security.
• Define the roadmap for web and API security and control enhancements.
• Act as a trusted advisor on secure web and API design patterns and governance; provide reusable standards and templates.
• Own the operational effectiveness of WAF and API Security Tools; manage vendor relationships and integrations.
• Partner with Network Security to strengthen the security of external connections from a web application security perspective, ensuring appropriate edge controls, policies, and monitoring are defined, implemented, and continuously improved.
• Implement and operate API security monitoring for external and internal services (discovery, posture assessment, anomaly detection).
• Partner with API platform owners to define guardrails (authentication/authorization, token lifecycles, rate limits, schema validation, gateway policies).
• Build threat intelligence feedback loops: map observed attack patterns, drive root cause analysis for recurring issues, and propose updates to detection and prevention logic.
• Work with Risk/Compliance to meet financial services regulatory expectations and audit requirements.
• Develop standards and playbooks for WAF and API policies, exception handling, and change control.
• Participate in incident response for application-layer events, supporting detection, containment, and post-incident improvements.
• Evaluate new capabilities; lead POCs and onboarding to close coverage gaps and improve security signal fidelity.
• Define and track KPIs (e.g., false positive reduction, protected endpoint coverage, API inventory accuracy, time-to-tune, time-to-mitigate) and KRIs to demonstrate control effectiveness and trends to leadership.

Web Application Protection Manager

Insurance

• Ouvrir les nouvelles réclamations au téléphone avec les clients
• Analyser les informations recueillies
• Déterminer la recevabilité et enquêter sur les circonstances d'une réclamation
• Recueillir les versions des faits des assurés et/ou témoins
• Utiliser les outils de façon efficace
• Gérer efficacement de son bureau et ses priorités
• Vérifier les détails de la police de l'assuré
• Collaborer avec différentes équipes

Expert en sinistres, Habitation

Risk

• Lead and develop a high-performing team delivering IAM capabilities for brokers, partners, and customers, including coaching, hiring, career development, and performance management.
• Build and manage a multi‑year IAM Strategy and Roadmap (authentication, authorization, identity lifecycle), aligned to business priorities, risk reduction, and regulatory requirements.
• Own operational effectiveness of IAM platforms and services: manage vendors, SLAs, cost, and integrations; establish reference architectures and patterns for application teams.
• Drive platform simplification and modernization (consolidation, vendor rationalization, standards adoption) and cost efficiency without compromising security or user experience.
• Evaluate new capabilities; lead POCs and onboarding, in line with the roadmap (e.g., phishing‑resistant MFA, passkeys/WebAuthn, risk‑based authentication, consent management).
• Guide squads in backlog management, sprint planning, and iterative delivery; define clear OKRs and KPIs.
• Serve as a trusted advisor to product, engineering, security risk, operations, compliance, and business stakeholders; balance conversion and user friction against risk reduction.
• Support projects and programs by decomposing complex initiatives into phased deliverables; manage dependencies and risks; provide transparent status and risk reporting up to senior leadership.
• Ensure services meet SLOs for availability, performance, and resilience; implement robust observability (metrics, logs, traces), synthetic monitoring, alerting, and runbooks; define on‑call and incident response expectations and lead post‑incident reviews.
• Partner with Risk/Compliance to meet financial services regulatory expectations (e.g., SOC 2, ISO 27001, OSFI, and OSC, as applicable); ensure audit readiness and timely findings remediation.

Manager, IAM – Governance, Strategy and Optimization

• Fuel capability, performance, and engagement by delivering modern, data-driven learning experiences that scale across Intact Insurance.
• Elevate facilitation excellence, modernize our practices, and translate business needs into measurable learning outcomes.
• Oversee all Training Consultant activities and ensure optimal learning experiences.
• Update and implement adapted training utilizing project management strategies in collaboration with learning strategists.

National Manager, Learning & Development

Counselor

• Être à l'écoute du client, expliquer clairement le parcours qu’entreprendra la réclamation, répondre à ses questions et livrer un service qui dépasse ses attentes
• Analyser les garanties d’assurance du client et expliquer clairement quelles sont les protections en lien avec la réclamation présentée
• Évaluer la responsabilité potentielle de l’assuré et/ou de tierce partie en appuyant son raisonnement sur des éléments d’enquête pertinents et bien étayés
• Évaluer le caractère raisonnable et la recevabilité des dommages réclamés à l’assuré
• Communiquer efficacement avec le client pour l’informer des développements
• Bien annoter et documenter son dossier en respectant les normes et directives de l’entreprise
• Négocier efficacement, si opportun, les réclamations
• Assurer une saine gestion des frais et des coûts externes
• Collaborer activement avec les divers services tel que la souscription, la distribution, le contentieux, ainsi qu’avec les courtiers
• Participer aux catastrophes lorsqu’elles se présentent
• Assister à des conférences de règlement à l’amiable et à des procès
• Maintenir à jour ses connaissances et participer aux développements de collègues

Conseiller principal, Indemnisation lignes spécialisées – FinPro+

Actuary

• Lead a small team of 1–3 actuarial analysts while serving as both technical and project lead.
• Contribute to executing key actuarial objectives by actively participating in hands-on work, providing technical advice to team members, ensuring the quality of their work, and formulating appropriate recommendations to improve the performance of products and services.
• Manage the evaluation, development and coaching of their team members to achieve the company’s strategic objectives.
• Manage their team’s activities by organizing, planning and controlling the optimal use of human, financial and material resources according to company strategies and budget planning.
• Represent the actuarial function in various working groups/committees and act as a point of contact with other business units.

Team Lead, Actuarial

Data Analyst

• Create and publish reports.
• Monitor, identify, and analyze trends, explaining outliers and providing influential feedback related to results and productivity.
• Consolidate data from various sources, ensuring data is clean.
• Build and maintain an inventory of data and support the monitoring of KPIs.
• Proactively identify new data elements that may provide further insight into performance or business trends.
• Analyze and present information clearly and concisely to diverse audiences within the organization.
• Create and maintain effective documentation to assist in training and reinforcement of workflows & best practices, and to satisfy audit protocol.
• Conceptualize, develop, and implement technical solutions to meet the evolving needs of our partners.
• Work in collaboration with project team members, leading the development of new reports using PowerBI.
• Support ad hoc reporting as new needs arise.

AI Engineer

• Participate in the design and application design around an event-oriented architecture
• Help testers in setting up component and integration tests
• Participate in the development and evolution of back-end components for the execution of algorithms
• Participate in the technological watch and definition of development standards to ensure system efficiency, resilience and sustainability
• Optimize the platform for maximum velocity and scalability
• Optimize and prioritize development tasks in collaboration with the team
• Ensure the high level of quality of the work delivered
• Strengthen the development team productivity
• Oversee the development of appropriate tactics to achieve objectives
• Support and be proactively involved in problem situations or issues
• Play a Technical Leader / Mentor role for Squad members

Senior AI Developer, Bilingual: French/English

Claims Specialist

• Review files brought before the Small Claims Court, the Administrative Housing Tribunal and in arbitration; analyze the position taken and assess the strategy to adopt, including alternative dispute resolution methods;
• Analyze and take responsibility for arbitration cases;
• Inform the insured of developments in the file;
• As a claims expert, participate in negotiation sessions and mediations;
• As a claims expert, accompany the insured during hearings at Small Claims Court and/or before the Administrative Housing Tribunal and in arbitration;
• Structure positions clearly, precisely and in accordance with applicable rules;
• Quickly take charge of the client and ensure ongoing file follow-up;
• Communicate in a professional and appropriate manner;
• Clearly explain and simplify file elements for the insured and the broker;
• Simplify matters and find solutions;
• Provide technical support to claims experts and unit managers across multiple lines of business;
• Share and transfer your knowledge, contributing to the development of colleagues;
• Stay up to date with case law;
• Collaborate actively and professionally with the company’s various departments;
• Participate in improving operational processes;
• Promote teamwork;
• Participate in catastrophe response.