Intact

Account Manager

• Develop and implement a business development plan to deliver on growth targets and build business relationships with brokerages under your responsibility.
• Implement business development activities adapted to respective broker realities (broker segmentation and profile).
• Adapt your approach and strategies accordingly.
• Present and sell Intact’s overall offering to generate and maintain the brokerage network’s enthusiasm and proximity.
• Understand the market and environment in which you operate.
• Monitor all company operations influencing business relationships with brokerages under your responsibility.
• Advise brokerages on marketing solutions to promote and grow sales of Intact products and services.
• Ensure Intact’s marketing intelligence in order to seize business opportunities and identify potential threats (sale-purchase-merger).
• Initiate discussions on financial solutions.
• Work with your supervisor and managers to motivate the underwriting team and achieve a steady and sustained level of engagement.
• Share your knowledge of the network with your team and act as a driver of business development.
• Represent your role and region to regional and provincial committees and advise other departments within the company (actuarial, finance, HR, marketing, etc.)

Business Development, Account Manager

Security Engineer

• Act as a security tester in our Cyber Threat Hunting team.
• Proactively search for threats and vulnerabilities within the organization's systems and networks using analytics, automation, and intelligence to detect advanced persistent threats and other sophisticated attacks.
• Develop and test hypotheses about potential attacker activities.
• Support the team in continuously advancing the Threat Hunting program.
• Develop and maintain documentation of threat hunting processes, procedures, and best practices to establish early warning systems that can identify and alert security teams.
• Develop and implement queries/rules to detect and analyze malicious activities and behaviors.
• Conduct deep-dive analysis of security alerts and incidents to identify the root cause and develop mitigation strategies.

Senior Security Advisor – Threat Hunting

Financial Planning and Analysis

• Re-design dashboards and scorecards to reflect changes in the service portfolio; introduce profitability, expense analysis, and trend monitoring by service and project.
• Extract, clean, and manipulate data from multiple sources and technologies to answer stakeholder questions.
• Collaborate with business units to improve processes for reporting, budget review, and operational performance analysis.
• Build, maintain, and enhance financial models, including monthly forecast tracking and a rolling 3-year projection.
• Develop cost-benefit analyses, ROI, and DCF models for new projects and services using quantitative methods.
• Provide financial input and analysis to support the review, negotiation, and monitoring of contractual agreements.
• Design and automate analytics solutions to support performance measurement and product performance metrics.
• Validate and integrate new data sources that could benefit internal clients.
• Strengthen internal controls to safeguard data integrity and completeness.
• Present analysis results to diverse audiences, adapting communication for technical and non-technical stakeholders.

Financial Performance & Analytics Specialist

Engineer

• Support technical investigation of the cause and origin of losses in the Claims Department.
• Understand and determine the cause of damage while eliminating other possible causes.
• Recreate the sequence of events that led to the loss and validate these steps with scientific knowledge.
• Produce abridged and detailed reports in serious damages.
• Testify in court to share expert opinion.

Forensic Engineer – Fire and Explosion

Communications

• Establish strong relationships with Technology and Lab business partners to understand their needs, collaborate, effectively plan, develop and execute strategies and tactics that support the Technology & Lab team’s strategic priorities.
• Collaborate with partners across the business to connect the dots and leverage best practices.
• Build and execute yearly strategic communications plans with regular touchpoints throughout the year to review plans and track progress against objectives.
• Create effective, consistent communications appropriate for the intended audiences and channels.
• This includes developing strategic plans, communications objectives, key messages and Q&As for specific projects or initiatives to:
• Create engaging communications
• Promote enhancements to the employee technology experience
• Drive engagement through departmental communications
• Propose innovative and creative ways to tell our technology story and achieve objectives across internal platforms and channels.
• Use multimedia tactics, including intranet articles, presentations, SharePoint sites and newsletters.
• Work closely with subject matter experts, business units and other stakeholders to gather inputs and effectively manage projects.
• Set clear outcomes, KPIs and other success metrics for all projects.
• Provide recommendations based on findings and learnings.
• Manage internal communications platforms, including SharePoint sites and shared mailboxes. This includes collaborating with partners, developing and maintaining best practices, and measuring communication effectiveness.
• Develop and maintain editorial calendars working with the Editorial Committee and the Strategic Internal Communications team to schedule communications.

Senior Communications Advisor

Customer Support

• Be a subject matter expert on our policies, products, services, and initiatives
• Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward
• Accurately and clearly document files to reflect conversations and actions taken on claims
• Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
• Perform other ad hoc duties as assigned

Customer Service Representative – Auto Claims

• Be a subject matter expert on our policies, products, services, and initiatives
• Answer inquiry and new claims calls on an inbound queue
• Accurately and clearly document files to reflect conversations and actions taken on claims
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner

Bilingual Customer Service Representative – Claims Management Services

Business Development Rep

• Build potential strategic projects independently, ensuring alignment with strategic ambition
• Assess strategic future direction of the portfolio mix
• Lead consulting projects with business units and executive team members
• Support Canadian BD executives with market dynamics and technical performance commentary
• Monitor activities influencing business relationships
• Identify trends in business performance and recommend actions
• Support the business from a strategy and planning perspective
• Represent your role at various committees and advise other areas of the company
• Contribute to the portfolio strategy preparation for individual classes of business

Business Development Analyst

Consultant

• Participate in the development and enhancement of Workday reporting with a focus on developing an org-wide reporting strategy for our centers of excellence such as Talent Management, Learning & Development, etc.
• Implement and automate HR data analysis, preparing reports and data visualizations for storytelling.
• Advise and support the HR community and executives, partner by understanding and identify their needs and recommending the appropriate tools.
• Gather and understand functional areas and reporting requirements
• Review and challenge current operational/business processes
• Understand the stream backlog and drive requirement refinements and assessments
• Helps the team estimate and plan the effort required to deliver large and complex reporting solutions.
• Support and participate in the report governance activities
• Ensures Data quality and data integrity in all reports and analytics deliverables
• Participate and present new technical solutions for improving processes in collaboration with other streams, where applicable.

Senior Consultant, Systems & Analytics

Executive Assistant

•Provide support to Vice Presidents, including managing and organizing their calendar
•Making travel arrangements
•Scheduling and attending meetings to record minutes
•Completing and filing expense reports
•Writing correspondence
•Filing confidential employee documents
•Ensuring appropriate hospitality services are arranged
•Preparing team meeting agendas
•Preparing document packages for various meetings
•Tracking timesheets
•Ordering supplies and maintaining inventory/equipment
•Distributing mail
•Set up project meeting invitations, room reservations and equipment as needed
•Publishing meeting agendas
•Provide ongoing technical support to the team through technical knowledge of systems and software
•Actively participate in special projects
•Updating project documentation and publishing
•Plan, coordinate, attend, and provide day-of support for department and offsite events
•Run confidential reports and create PowerPoint presentations, Word documents, and Excel spreadsheets on results
•Assist with the annual budgeting process
•Provide backup support to other Executive Assistants

Software Engineer

• Implement CI/CD pipelines, infrastructure as code
• Automate application deployments and manage containerized services
• Document architectural designs, processes, and best practices
• Collaborate with cross-functional teams
• Lead training sessions or workshops

Developer – Automation and Microservices

Full-stack Engineer

• Own the technology direction and roadmap for the technology assets for Contact Billing and Claims.
• Strong understanding of GWCP (Guidewire Cloud Platform) releases and what Intact can leverage.
• Strong understanding of vendors available in GW Market Place and how this marries up with IFC’s roadmap.
• Collaborates closely with the senior leadership and principals to develop and implement strategic initiatives and roadmaps that drive innovation, enhance efficiency, and contribute to maintaining the competitive edge in the market.
• Lead the technical transition to the SAAS version of Guidewire.
• Own the Platform performance, observability, quality, resilience, scalability and other aspects.
• Serve as the technical authority and decision-maker for key architecture and design initiatives, especially those that are of high risk or new technology.
• Act as a Force Multiplier: Leverage your extensive expertise to enhance the productivity and effectiveness of the entire engineering team.
• Foster a culture of innovation and excellence by mentoring colleagues, streamlining processes, introducing best practices, and driving architectural improvements that enable the team to deliver high-quality solutions efficiently.
• Hands on Keyboard technical proficiency.
• Serves as a trusted advisor, leveraging technical expertise to own and make strategic decisions and initiatives and plays an important role in elevating technical decision-making process and acts as a technological leader.
• Promotes cross-team collaboration and drives technical direction across teams, functions, and products, ensuring decisions support overall business and technology strategy.
• Develop shared software engineering frameworks, APIs, and toolkits to streamline integration into production applications.
• Define and enforce software engineering best practices, ensuring consistency across model development, deployment, and monitoring.
• Identify opportunities for innovation and continuous improvement and act as an agent of change by championing innovative ideas and initiatives to improve processes.
• Stay abreast of industry trends, emerging technologies and best practices, assess the potential impact of new technologies on the organization and recommend adoption strategies.
• Coordinate with Experts in various technical forums, both internally and externally. Recognized as an active member of the tech community and promotes technology within and outside the organization as a thought leader and contributing to advance IFC’s interests.

Principal Software Engineer – Contact Billing and Claims

• Primary relationship manager with multiple affinity partners
• Align partner interest per agreements to achieve direct distribution annual plan and drive premium growth
• Analyze opportunities and constraints for each partnership and make recommendations to drive member awareness
• Focus on existing account execution, ensuring profitability and growth within these accounts are delivered
• Coordinate and deliver quarterly/annual reporting with group executive to review results and strategize for growth opportunities
• Confidence to manage large scale client events and represent belairdirect with memberships, including speaking opportunities
• Communicate and articulate the organization's strategic vision concerning business plans, growth plans, products and business philosophy
• Manage customer and client escalations with group executive as needed
• Work closely with internal stakeholders such as marketing, data analysts and operations to align on goals and objectives
• Develop and close new business pipeline bringing new partnerships to the organization
• Responsible to cross sell/introduce all product offerings into existing groups
• Leverage events as lead generation opportunity
• Objective: To have a minimum of 3 active leads within pipeline.

• Own the technology direction and roadmap for the technology assets for Finance & Reinsurance.
• Collaborate closely with senior leadership and principals to develop and implement strategic initiatives and roadmaps that drive innovation, enhance efficiency, and contribute to maintaining the competitive edge in the market
• Serve as the technical authority and decision-maker for key architecture and design initiatives, especially those that are of high risk or new technology
• Act as a Force Multiplier: Enhance the productivity and effectiveness of the entire engineering team.
• Foster a culture of innovation and excellence by mentoring colleagues, streamlining processes, introducing best practices, and driving architectural improvements.
• Hands on Keyboard technical proficiency.
• Promotes cross-team collaboration and drives technical direction across teams, functions, and products.
• Develop shared software engineering frameworks, APIs, and toolkits to streamline integration.
• Define and enforce software engineering best practices.
• Identify opportunities for innovation and continuous improvement and act as an agent of change.

Principal Software Engineer – Finance & Reinsurance

DevOps Engineer

• Administrate multiple systems: Apply routinely updates especially security patches.
• Respond to incidents, and minimize service interruptions.
• Investigate and fixes complex defects.
• Establish good monitoring and observability on systems health and cost.
• Support developers and users: Provide support in solving system issues and escalations which require complex technical expertise to troubleshoot.
• Perform root cause analysis, interprets the results, and develops action plan in backlog (identifying short- and long-term solutions).
• Maintain open and efficient communication with developers and users while troubleshooting issues.
• Participate in proof-of-concept for medium to large initiatives.
• Facilitate development and design of technical solutions: Enhance existing products, and propose new/future releases for better security, scalability, flexibility and efficiency.
• Assist development of requirements, understanding impact of architecture on overall solution.
• Assist development teams by providing guidance of operation best practices.

Business Development, Account Manager

Senior Security Advisor – Threat Hunting

Financial Performance & Analytics Specialist

Forensic Engineer – Fire and Explosion

Senior Communications Advisor

Customer Service Representative – Auto Claims

Bilingual Customer Service Representative – Claims Management Services

Business Development Analyst

Senior Consultant, Systems & Analytics

Executive Assistant

Developer – Automation and Microservices

Principal Software Engineer – Contact Billing and Claims

Business Development, Account Manager

Principal Software Engineer – Finance & Reinsurance

Senior DevOps – AI