Claims Specialist, Property

Intact

Claims Specialist managing high complexity property claims within Mississauga and Ottawa offices. Providing superior customer service and collaborating across various departments for efficient claim resolution.

Posted 7/21/2026full-timeMississauga • 🇨🇦 CanadaMid-LevelSenior💰 CA$94,200 - CA$115,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high complexity property claims, including negotiation and analysis of insurance policies, while providing exceptional customer service. Proficient in utilizing Xactimate and knowledgeable in mitigation, construction, and repair procedures.

Highest-signal resume keywords

Property Claims ManagementXactimate ProficiencyMitigation Knowledge (IICRC)Effective Verbal CommunicationClaims Report Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisInsurance Policy InterpretationDamage AssessmentNegotiation SkillsCost Management

Soft Skills

Customer ServiceCollaborationRelationship BuildingCoaching

Industry Keywords

Property ClaimsConstruction ProceduresRepair ProceduresAppraisal TechniquesInvestigation Techniques

About the role

Key responsibilities & impact

Investigates, manages, and settles high complexity property claims and various claims.
Provide a superior quality of customer service to external and internal customers.
Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
Negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively.
Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
Assist in the evaluation and negotiation of large losses
Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs.
Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

Requirements

What you’ll need

University degree or any combination of training and experience deemed relevant for the role
A minimum of 3 years related experience in Property Claims is required.
High-level knowledge of the Xactimate
Comprehensive knowledge of mitigation (IICRC), construction, and repair procedures
Effective verbal communication skills, with experience in interviewing, coaching others, and dealing with clients
Good written communications skills to draft claims reports

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Pension offerings providing flexibility and long-term security for employees